Has anyone actually ever made a claim with Insure post(aka shipsurance)?

[unique-attic-treasures]

So we have a customer in the states who didn't get there package...no problem we figure we have the insurance on it...we went and had the post office stamp the papers like they wanted..

Now we print out all the stuff they want done for the claim and there is a freakin form the intended recipient is supposed to fill out and then fax to insurepost in order to process the claim....what a freak crock of Shi(p)..what the hell is a person with an online business supposed to do with that...like im going to be able to get them to fill out something and fax it in for me....this is so stupid.

Worst part is we never read anything about this in the instructions about what to do when something happens

Arg...

Anyone?

[hlmacdon]

Yes, have had 100% of claims paid out without issue. There should be an online link you can send to the recipient to fill out. That is included in a document request email they send you when a claim is submitted. In the event you have an uncooperative buyer who won't assist in filling out the form they have previously accepted proof of refund, ie screen shots from a paypal case showing a buyer was refunded.