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1 ACCEPTED SOLUTION
Accepted Solutions
Check your measurements, if they are too small they won't be eligible for International Parcel.
https://www.canadapost.ca/tools/pg/manual/PGpsus_int-e.asp#1433098
@triber wrote:Oh no, this is going to be a problem. When it said that the package would be insured, I assumed it had tracking. I am not sure what to do now, the buyer has already paid, but has had problems in the past with packages not arriving.
Would Canada Post be good for refunding if the package doesn't arrive if there is no tracking?
I looked on the Canada Post support pages, and from what I found, it looks like you need tracking to claim an item that was never delivered. You might find this interesting: https://www.canadapost.ca/web/en/kb/details.page?article=item_not_delivered&cattype=kb&cat=receiving.... Of course, you can always call Canada Post if you have questions: https://www.canadapost.ca/web/en/pages/support/default.page#panel2-3.
Hope this helps.
Alex
@triber wrote:Thanks for the help. I told her that I would go to the post office tomorrow and ask about it, then I have to write and give her the option of either shipping without tracking, or refunding and canceling.
How do I do that without incurring defects? Do I ask her to request to cancel?
I feel really bad about it, she sound like a really nice lady, and we have had good correspondence.
No, it is too late for the buyer to cancel it...
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Here's what we found for "Canceling an order"
To cancel an order now and get a final value fee credit, click Cancel order below and select the item you want to cancel. We'll verify if your item is eligible for cancellation.
You can cancel an order within 30 days if you can't complete the sale, or if the buyer contacts you to request a cancellation. You'll receive a final value fee credit when the cancellation is complete.
If the buyer already paid through PayPal the refund will be automatic. If the buyer used another payment method, refund their original payment method first. In cases where the buyer didn't use PayPal, they'll have to confirm they received the refund in order to close the cancel request.
The link I provided above should work for you 🙂
Alex
@hlmacdon wrote:
@triber wrote:Thanks for the help. I told her that I would go to the post office tomorrow and ask about it, then I have to write and give her the option of either shipping without tracking, or refunding and canceling.
How do I do that without incurring defects? Do I ask her to request to cancel?
I feel really bad about it, she sound like a really nice lady, and we have had good correspondence.
If the buyer agrees to cancel, then you can just select the cancel order option from your sales record, then select there is a problem with buyers address/buyer asked to cancel option. You will not incur a defect and the buyer will just have to accept the cancellation to complete the transaction cancellation.Is there a reason you don't want to provide the buyer with the courier shipping option (assuming you are close enough to a drop off point for the respective courier)? If they really want the item they may not mind the potential of a brokerage fee and the shipping is in the same ballpark of what you quoted them already.
Oh, sorry. I didn't notice you posted before me 😕
Alex
