While I hear what you're saying, corporate communications doesn't work that way. Ebay cannot provide a blow-by-blow account of what every person in every department is doing every day.
To 99.9 per cent of ebay's hundreds of millions of users, having the word Watchers disappear from an item listing and then reappear in a different place, is absolutely unimportant and inconsequential. And probably went completely unnoticed.
And if it was something important, why would ebay announce it was working on it before it was ready to be unveiled? So that the competition could scoop them with their own version of the same?
The almost complete lack of finesse with which calls to Customer Service are usually handled is another matter. Many (but not all) of those folks are ill-trained and ill-prepared to deal with users and it shows. That is an area that absolutely requires more resources and at different points ebay has recognized such. Anchor store subscribers get a whole upper echelon of dedicated Customer Service, for example.
Our quibbling about Where Watchers Went does not rank.
