Seller Central

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

auction not showing up

I have placed an auction ebay number (322527448247 and it is not showing up when I search for it.It doesn't even show up when I enter the ebay number.I have searched on ebay.com and ebay.ca with the same result.Anyone have any comments/suggestions?

Resolved! 'Expect International Mail Delays Due To Heightened Security'

Ebay USA made an official announcement about this but ebay Canada has not followed suit. One could speculate it's because Canadian outbound mail will somehow be miraculously spared delay but I suspect it's because we've been overlooked completely. Se...

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Article about buyers scamming sellers and how some resolved it - Typical Ebay gobble de bleep

https://www.theguardian.com/money/2017/may/21/ebay-accused-failing-sellers-buyers-manipulate-system-protection

Resolved! Is eBay's Paypal shipping link not working??

I've tried four times this morning to get to Paypal labels through my eBay transaction (Selling Manager), and continue to get a screen saying "this feature is not currently available". What is going on? Has anyone else had difficulty getting through ...

Light packet option seems to be fixed?

I just tested a US transaction from last week and was able to see the light and small packet options when I started the label from eBay. I wasn't able to see those options on that same transaction when I looked this weekend. I did try a few different...

I have sold my first product, but there's a problem with the buyer

New seller here...just sold my first product. The problem is that the buyer is also new, he registered his account today. He also wants me to ship the product to a P.O box. He is PayPal verified and his P.O. box address matches the one on eBay. My un...

Free shipping? How do they do it?!

I was looking at some listings that offer free shipping within Canada, such as this one - it's ostensibly being sent via Canada Post service - but I've looked around at shipping rates and can't understand how they make it work... I can't find CP rate...

Today's first chat in months and readers opinions

Well the first chat has ended and sorry to say, same old, same old. My opinion sad to say is a 1 out of 10 rating and no TRC badge

With all the changes, Can American Buyers using the shopping cart buy multiple Items from Canadians?

Recently I had an american buyer who only bought One item because all items after that required her to pay for each item including shipping right away, I mentioned to her that if she is using the shopping cart that it won't work for Canadians the sam...

Resolved! My last buyer has not given any feedback-it's been awhile!!

Last month I had ONE sale, after 2 weeks I emailed the buyer (to kinda jog their memory) asking if everything was okay. I got a response; but still no feedback officially. Don't want to be 'pushy' BUT--?? how can I request some feedback from the buye...

Selling ratings - What happend to May 20th which has gone by

Here is what is on my page. May 20th is totally missing Current seller levelTop RatedAs of Apr 20, 2017 If we evaluated you todayYour seller level would be Top RatedNext evaluation on Jun 20, 2017

Venting

Got a message from a buyer yesterday asking to send an offer on one of my items. Said his "old" computer would not let him send an offer. It is immediately followed by another message from another user ID asking if I can hold the item for him until t...

When you screw up a listing and think you are having a bad day...

Monoprice just had a bunch of items on their store revert to $2.49 pricing. Needless to say they have sold thousands of units of cpus/ssds and other items in the last short while. Now I don't feel so bad about my last listing error.

Resolved! Shipping versus printing dates on Labels?

Yikes, I printed off labels and made sure that the dates for shipping showed as May 23 not May 20 which was when I printed the labels. Now I noticed that the items show as shipped May 20 anyway. Is this a problem with eBay or Canada Post or is this t...

Resolved! How to remove an incorrect tracking number?

I added a tracking number to an item and i put it on the wrong item. I then put in the correct one but now it shows two tracking numbers against the one item on PayPal. Can't seem to remove the incorrect one. Does anyone know how to remove or correct...

Selling CDS and DVDs

Can I sell DVDs and CDs that I find at thift shops without putting taxes on them?

The refund you sent didn't go through

I thought the refund process would be smooth. I'm refunding someone and got to the part where I'm submitting the refund and get the following message: The refund you sent didn't go throughTo try again, log in to PayPal and go to the Transaction Detai...

buyer claims item defective, what now ?

I sold an electronic item recently. It was working perfectly when it was shipped. The buyer says it doesn't work well and is quite specific about what doesn't work. He wants to send it back for a refund. This item will be of absolutely no value to me...

is pay pal down or canada post cant print shipping label

anyone having trouble printing shipping label today on pay pal site

Shipping an item to a different address at buyer's request

Hey guys! Lately I have had 3 buyers requesting that I ship their item to a different address than the one linked to their eBay's account. Considering I have their message requesting this and the tracking number, I'm I at risk if I do it? I have lost...

Resolved! combine shipping problem

Hello, I have a buyer who already paid for one item and is waiting for my auction to end in three days and if she is the winning bidder would like me to combine shipping. I have never done this but have read that when you go to enter the same trackin...

How do I sell multiples

I tried to list multiples of one kind. The new listing format does not have quantity available. My listing is for one item, which I can enter, but nowhere to show how many available. I tried to list the item, thinking it would take me back to enter q...

Can you ship perfume by mail?

I have some expensive collector perfume that I want to sell. Can we ship it by mail?

Resolved! Global seller performance program questions.

I do not understand this. Can anyone explain it to me? Starting August 1, 2017, only sales to buyers outside of the United States, United Kingdom, and Germany will count toward your seller performance in the Global region. Sales to US buyers will no ...

Resolved! Advice from canadian sellers about free shipping

Hi, I was wondering how can i offer free shipping if i also offer worldwide shipping? For some items i can just add it on to the price. For items that are more expensive i'd like for the packages to be tracked and the prices for a tracked package to ...

About FB, Continued from Previous Thread

Femme, I know I’m not going to change your mind about FB and trust me, I have no intention of trying to do that, but since you asked I’ll explain the way I see this and other FB issues. Experienced and serious buyers have learned never to leave NFB b...

Fedex took away my shipping discounts.

its very strange they pulled my discounts without letting me know.all my boxes are getting remeasured at the fedex hubs before leaving to the us, and they are doubling some of the heights like for example if its 70 x 22 x 2 they are turning the 2 to ...

Unauthorized Account Activity filed from over a year ago!

Just received an email from PayPal that an Unauthorized Account Activity has been filed against me for items I shipped over a year ago. I even refunded the buyer for some of the shipping since she bought 3 items from me! How can they expect me to fig...

Resolved! A Complete Mess with Duplicated listings

Any one else having any issues when you go to relist an 'unsold / not relisted' item and relist it -- finding that it is showing / listing items that have actually been sold? I have had a BAD day today -- re-sold 3 items and have found a total of 14 ...

Does the shopping cart work?

I just had a buyer purchase multiple items from me. She hasn't paid yet and hasn't yet asked me for a combined invoice. I list on .com in USD and the buyer is also in Canada. Should I email her or is there a button that works for her to request a com...