I discovered today that I'm not getting my rebates for promoted (advertising) listings. With the anchor store I'm supposed to be getting up to $25 in rebates.
Remember I'm selling on .COM and my store is on .COM so I'm one of their problem children.
I sent off an email to the dedicated customer support group advising that I can see myself being billed for the promoted listings but don't see where I get the rebates as well as advising them of my .COM'ism stuff.
I'll keep you posted how it turns out..... the dedicated customer support is what I personally see as the greatest benefit of the upgraded fees structure if it works better than the usual support.
Stay tuned!
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