Increase in Paypal disputes???

[andyandted]

Hi, Just wondering if any of you sellers has noticed an increase in Paypal disputes or claims, especially ones that might be called frivilous. So far this month I have had two. One by a buyer whom felt 7 days, not business days was too long to wait for an item to Italy via Small Packets Air, that was resolved when the item arrived two days later. Now I am dealing woth another, this time from a buyer whose item was succesfully delivered according to Canada Post tracking. Each time Paypal freezes the money in question. Am I doing something wrong, or am I just having a bad stretch. Help

[reallynicestamps]

Merry Christmas.

The reason for this is probably the season. Customers who emotionally believe that they can shop in December for mail order items that will be delivered before Christmas.

Actually, congratulations on having a package delivered to an Italian customer in less than a month with no hold up in the notorious Italian customs.

Should we understand on the second problem that PP unfroze your account when you gave them the delivery confirmation number?

Depending on the product, every year there are reports of panicked buyers going postal (heh heh, see what I did there?) when their orders are not received within 24 hours of payment, if not less.

The only way out of it is not to list during December.

[andyandted]

No I did not receive my money back from Paypal till the buyer confirmed he had the item. As for the one I am preserntly dealing with, Canada Post states the item was succesfully on Nov 19 2012, and the buyer filed a claim just this morning stating he never received the item???? And no I have not had my funds unfrozen, I do not know why Paypal froze the account to begin with as they can see the item was delivered.

[cumos55]

Buyer says parcel was not received.

Canada Post's tracking shows purchase was delivered.

It is now Canada Post's problem...  Canada Post  has to prove it was really delivered.

Ran into this situation several years back... Canada Post sent a letter to the buyer  who in turn had to state parcel was not received.

Currently the same thing happened...  Have already filed a claim with Canada Post... They will get back to me.

Buyer did file with Paypal   ... tracking information is on record...

Buyer says it was not my fault in the Paypal dispute.

If buyer escalates claim....  Paypal must close the claim to  the seller's benefit.

(1) Tracking shows item delivered.

(2) The total amount involved is less than $325 Canadian dollars... price plus shipping value.

Buyer's problem is Canada Post... not me as the seller....

With Paypal one has to go through the process to prove it was delivered....

This last claim is interesting because the parcel was delivered to one of those new community mail boxes.

Parcel is placed in a special box that is a part of the community set of mail cubicles...  Key to this box is placed in buyer's mail cubicle at the community box....Buyer never found a key.

Canada Post says this should have happened,  with parcel not delivered to the buyer's house.

In turn buyer says that Canada Post  has been delivering to his porch and leaving it there on the porch...  which should not be occurring... 

Canada Post has a problem... especially if buyer never got hte parcel...  Ultimately Canada Post has to agree with the buyer....  especially if it can be proved that the post-person is not following protocol by delivering to a person's porch  and not the community mail box....

[cumos55]

Sometimes things happen in quick succession... just happens....

Value of that last claim was about $200... and signature was not required....to confirm delivery to the buyer...

Signature is required if item price plus postage was over $325 Canadian dollars. 

[inuk_the_polar_bear]

I like what Stamps said, that makes sense.

Correlation is not the same as causation. Stringing a series of events together does not mean they are related.

[andyandted]

I agree that at times things like this can cluster, It was only query to see if there is any pattern? As it stands, the buyer has posted two replies in the Paypal process each time saying only and I quote "I haven't received my item", that's it?????? The part I dislike about the process, and yes I know it is protocol, is the automatic freezing of the amount in question by Paypal, feels like being guilty till proven innocent. I am finding an increase in buyers with unreasonable expectations, a recent buyer from the US wrote me two days after the auctions end asking why his item had not arrived yet????? Two months ago I wrote here about another buyer whom refused to cancel a transaction (long explanation) and has yet to pay for the item. Yet when I try to make an unpaid item claim the system will not allow it, as the buyer already refused to cancel. Then the buyer from Italy whom was upset his item took 8 days to get to Italy, and now this most present situation. It takes the joy out of selling on Ebay.