Item Stuck in German Customs (DEFRAA) since June 13

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07-23-2018 10:23 AM
I shipped an item to a customer in Germany via Canada Post Tracked Packet International on June 8, 2018. Last tracking update from CPC was June 13:
2018/06/13 17:56 DEFRAA, Germany Item has arrived in foreign country
Buyer opened an INR case on July 17 and I provided a refund of approx. $105. After a bit of additional research I provided the buyer with contact info for German Customs and he was able to ascertain the following:
"Okay - it's not in customs yet, but in a Deutsche Post warehouse somewhere. Processing may take another month or so. If ebay makes any inquiries before then, I'll be sure to let them know we're still waiting. Once it's here I'll reverse the reversal of the payment."
Is there anything else that can be done to expedite this process? It seems very strange that an item would take over 2 months to clear customs. I've shipped similar items to Germany without issue.
Re: Item Stuck in German Customs (DEFRAA) since June 13
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07-23-2018 10:36 AM
Re: Item Stuck in German Customs (DEFRAA) since June 13
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07-23-2018 12:03 PM
It could also be the VAT Tax that the buyer has to pay and that is why it is still in the warehouse
I buy and sell allot to and from Germany and I have never ever had a problem.
It could be on the Tracked parcel where it shows what the value is of the parcel and what he has to pay to get it.
Re: Item Stuck in German Customs (DEFRAA) since June 13
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07-23-2018 09:35 PM
Re: Item Stuck in German Customs (DEFRAA) since June 13
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08-13-2020 12:40 AM
mine was sent April.. im on 118 days plus? .... and going to have to refund also
Re: Item Stuck in German Customs (DEFRAA) since June 13
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08-13-2020 02:01 AM
Hello Everyone,
Due to the age of the thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
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