Item not received - Refund issued - Item now received - How do I re-invoice?

[kays_place]

As after 14 days emails are deleted how do I re-invoice a (very honest) buyer? 

Thanks.

[ypdc_dennis]

IF you keep the emails from paypal, you can it reply to that payment message and the Buyer's email should show in the "To" part of the reply email.

[kays_place]

Sadly I didn’t keep as it was from April.  Thank you.

[ypdc_dennis]

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@kays_place wrote:

Sadly I didn’t keep as it was from April.

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If you go to the order, there is a dropdown menu in the upper right corner that lets you contact the Buyer.  I believe tyler@ebay  has mentioned in the forums that exchanging email addresses for the purposes of reinvoicing is allowed.

dropdown on the order page

[tyler@ebay · Accepted solution]

Thanks for the tag @ypdc_dennis - yes, if a transaction had taken place (buyer paid) you should be able to exchange contact info without any repercussions. 🙂