02-01-2020 01:59 PM
For the past few weeks, I tried multiple times to send invoices. I have been getting the same message over and over, stating:
! There was a technical error - please try again in a moment.
I actually had to cancel an order (from Singapour) last week because I thought it was a one-time event, but I got it again today with a new sell (New Hampshire).
Please, I seriously need help! I can't call eBay's customer service right now. I made some research on Internet and litterally no one found the answer. I tried with a different browser, with a sale tax, with a discount... nothing works.
Thank you very much.
02-01-2020 02:03 PM
@laubc14 . Invoice does send even with the error message, There is a delay. You may want to check tab to request a copy for yourself each time and then wait a few for the confirmation to arrive.
tyler@ebay Appears this is still occuring,
-Lotz
02-01-2020 03:29 PM
@lotzofuniquegoodies Hi, thanks for your reply.
I'm not sure I checked the "Copy me on invoice" the first time I tried, but I did check it for the 5-6 other times. I've got nothing in my Sent messages as for now.
02-01-2020 05:16 PM
Are you sending an invoice because you need to adjust it in some way? If shipping is set up in your listing and no changes are necessary, the buyer will be able to pay from the info that ebay sends them....it's not necessary to send an invoice.
02-02-2020 01:22 AM
Same here we are getting the same error. Been this way for at least a week with every invoice attempt.
02-02-2020 01:23 AM
Same here we are getting the same error. Been this way for at least a week with every invoice attempt..
02-02-2020 01:33 PM
02-03-2020 04:38 PM
@lotzofuniquegoodies wrote:
@laubc14 . Invoice does send even with the error message, There is a delay. You may want to check tab to request a copy for yourself each time and then wait a few for the confirmation to arrive.
tyler@ebay Appears this is still occuring,
-Lotz
Thanks for the tag @lotzofuniquegoodies - this is something being investigated as a technical issue. I can get accounts added to the open ticket if folks here will give me an example item number (tech is requesting this specifically).
Thanks!
02-05-2020 01:09 PM
Same thing was happening to me a while ago. I kept waiting for a few moments and re-trying several times. Even waited an hour before re-trying. Kept getting the same error message. Decided to leave it and try later in evening. Can you imagine my horror when I logged into my email account and found that it showed that the invoice had been sent 8 times!!! Quick apology to the buyer who must have thought I was really impatient.
02-19-2020 06:55 PM
Just happened to me on a sale. Item #303485059554. I hope this is the right way to reply to this post so that Tyler sees it. Happened to me last week also (item #303477610985) and we have yet to be paid for that item, but expect it's just a late payment, so we'll send a reminder notice in the next day or two.
02-28-2020 09:51 AM
I have noticed the same thing, if you are a Seller in Canada this message will pop up to every sale made to Buyers in the USA. Many of my Canadian E-Bay invoices are still taxing US customers based on the sales tax in their particular US state. I reported this to E-Bay staff and they did not understand what I was saying and said that E-Bay must tax these American Buyers no matter where they buy their item from. I asked her what do all the Sellers in the world do with the US tax money they are collecting and she could not provide an answer .
02-28-2020 10:18 AM
@laubc14 @canoltrail @jcd931 @pmlinne
Hello Tyler,
Unfortunately this issue either is not any closer to being fixed or it's the current eBay list of reasons why a revised invoice can't be sent causing the problem. Buyers prefer an amended invoice prior to paying vs "trusting" a seller after the fact sending a refund. It's the nature of customers. As of late when I have attempted to send one it was either not available or greyed out. And we are still seeing the error message reported in the original post. Sellers need the capability to send these invoices even when there is only 1 item being purchased AND/OR in cases of multiples of the same item.
-Lotz
07-14-2020 01:09 PM
07-29-2020 03:59 PM
tyler,
I am also getting this error. ebay item number
07-29-2020 04:10 PM
I sent an an invoice for multiple items to a US buyer the other day without any problem. Sent it from my PC. So maybe it’s fixed now.
09-10-2020 11:19 PM
this is happening to me (item #353196034011)
09-11-2020 12:21 AM
I believe tyler is on holidays for a bit longer. Many are still seeing this message. When you send a revised invoice you should still get a confirmation email saying it went through. (Always best to have a backup to eBay mail and you will receive a copy). Your customer would have got also. If you put any kind of note in it and went to your sellers hub and tried to resend that note would be on any new attempt. Best way I know of to confirm it went through.
-Lotz
09-14-2020 05:52 PM
09-24-2020 03:21 PM
10-13-2020 08:27 AM
Same issue with me, still happening in October. Awesome...