MONEY BACK GUARANTEE SPLATTERED EVERYWHERE!

[2014sportsterguy]

This is an insult to honest buyers, maybe promote sellers not insult them !

[maximus7001]

It promotes fraud.

[pierrelebel]

"MONEY BACK GUARANTEE SPLATTERED EVERYWHERE!".... "It promotes fraud."

????

I do not get it.

Retailers everywhere advertise "money back guarantee".  F.W. Woolworth did it way back in the 1900's and it worked. That is how he built his business.  The Eaton family did the same in Canada.

On eBay, I have over 100,000 sales transactions in sixteen years.  All my listings have always stated (in bold letters):

Your 100% satisfaction is always unconditionally guaranteed.

If you are not delighted with this item, you may return it within 30 days for full refund.

Where is the problem?  How does offering a guarantee of satisfaction promote fraud?

[photosalp]

What a paranoid bunch some of us are becoming. Open a brick and mortar store and deal with all kinds of fraud we're protected from here (NSF cheques and bogus CCs come to mind). Then there's shoplifting and staff pilfering. For excitement maybe an armed robbery or looting. Personally, I wouldn't shop anywhere that didn't offer a money back guarantee, and how good that guarantee is often determines where I will shop, especially for high ticket items. I think the guarantee is being stressed to reassure some buyers who may have lost confidence in the eBay marketplace, or who may have never used it, and we sellers should be happy about it. The low lifes who will abuse it have always been here and always will be. But maybe this will help attract some of the good customers that we all need. Just my two cents on a Saturday night. Al

[recped]

All they did was change the name from Buyer Protection to Money Back Guarantee and it's "splattered" in all the same place it's been for the last couple of years.

[valve37]

And based on the old saying Reped that "the customer is always right".

[2014sportsterguy]

Some dish alright lol

[rosscd57]

---

@pierrelebel wrote:

"MONEY BACK GUARANTEE SPLATTERED EVERYWHERE!".... "It promotes fraud."

????

I do not get it.

Retailers everywhere advertise "money back guarantee".  F.W. Woolworth did it way back in the 1900's and it worked. That is how he built his business.  The Eaton family did the same in Canada.

On eBay, I have over 100,000 sales transactions in sixteen years.  All my listings have always stated (in bold letters):

Your 100% satisfaction is always unconditionally guaranteed.

If you are not delighted with this item, you may return it within 30 days for full refund.

Where is the problem?  How does offering a guarantee of satisfaction promote fraud?

---

I I understand where you are coming from Pierre - but eBay is not selling my vintage radios. Sellers are listing items for sale and although I don't disagree with a money back guarantee, I would at least like to make that decision myself and not have eBay make it for me and even go so far at to refund the money after 48 hours which is likely to be before I even get the item back, if I get it back at all.

[2014sportsterguy]

Thank you Ross for explaining how bad the MBG is and potential upside of fraud, maybe some will get it  I doubt it though.

Sure we will refund in 48 hours now don't worry about the mail . 

[Anonymous]

I agree with rossc.  eBay is NOT selling our items!  eBay has NO BUSINESS to expect us to do that.  There are some items that are NOT RETURNABLE like many stores. 

For examples, not returnables are known as underwear, earrings, packages of video, audio being opened (unless defect but rarely), they even don't accept returns for books!  So how the heck does eBay think they have rights to expect us to accept returns on any items.

Same thing with photos, slides, negatives, transparencies that they are very easily to copy.

Also we are the ONES that decide to accept returns or not.   If any buyers want refund, they MUST return the items same as with stores, when we have to return them to stores for refunds.   No returns - No refunds, period that include they have to pay the return postage unless it is our fault, like mistakes, errors).

Hope eBay is reading this or they just don't care about sellers?  Just they would be just happy we would be ding with defects each time?  Is that worth it for eBay to continue to "penalize" us over and over with their insane "not making senses" policies?

[2014sportsterguy]

Until this 48 hr is clear can't list expensive items? Too risky.

[2014sportsterguy]

We should know the fine print before some accuse others of being paranoid or not honest.

[nuvistors]

About A-to-z Guarantee

We want you to buy with confidence anytime you make a purchase on the Amazon.com website or use Amazon Payments; that's why we guarantee purchases from third-party sellers when payment is made via the Amazon.com website or when you use Amazon Payments for qualified purchases on third-party websites. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee.

This applies to purchases made on the Amazon.com website. For purchases made on third-party websites using Amazon Payments, go to Amazon A-to-z Guarantee (Amazon.com Full Site) on the Amazon Payments Help page.

Customers who pay for purchases from an Amazon seller via the Amazon.com website are eligible to receive up to $2,500 of the purchase price, including shipping charges.

++++++++++++++++++++++++++++++++++++++

  Money-Back Guarantee

• FedEx Express Money-Back Guarantee
• FedEx Ground Money-Back Guarantee

 

FedEx Express 

If your FedEx Express package is delivered even 60 seconds later than we promise, you get your money back.* It's that simple.

If your FedEx Express delivery is delayed for any reason, this is how you can request a refund or credit for service failure under our Money-Back Guarantee policy, effective August 15, 2001.

• Complete the FedEx Express Money-Back Guarantee form
• You will receive a response within three business days with the status of your request.**
• For invoiced shipments, requests for refund or credit for service failure must be submitted within 15 calendar days of the original invoice date.
• For shipments paid by cash, cheque, money order, or credit card, requests for refund or credit for service failure must be submitted within 15 calendar days of the shipment date. You may also request a refund or credit under the Money-Back Guarantee policy by phone at 1.800.GoFedEx 1.800.463.3339.

+++++++++++++++++++++++++++++++++++++++++++

Terms and Conditions For Exchanging, Returning or Refunding Quicken Retail and Electronically Delivered Products

Updated: 10/20/2014 | Article ID: GEN83258

All Quicken products have an unconditional 60-day money back satisfaction guarantee.

[2014sportsterguy]

Miss Nuvistor don't compare apples to turnip heads.

[nuvistors]

---

@2014sportsterguy wrote:

Miss Nuvistor don't compare apples to turnip heads.

---

Ebay        has a Money Back Guarantee

Amazon   has a Money Back Guarantee

Both look like turnips to me.

[2014sportsterguy]

Nu the point is not about warranty but how it is handled, please study the threads.

[decal-fx]

---

@2014sportsterguy wrote:

Until this 48 hr is clear can't list expensive items? Too risky.

---

Just got this message from ebay:

Hi Greg,

Thanks for consistently delivering exceptional service to your buyers. We're here to provide you a marketplace where you can sell with confidence. That's why we've taken the following steps during the past month to protect your account:

• Automatically set 121 of your detailed seller rating(s) to 5 stars from qualifying transactions
• Prevented 1 eBay Money Back Guarantee request(s) from being opened too early in the past 2 months

We've already updated your seller dashboard to reflect these changes, which are for transactions made during the past year. When we remove transaction defects, your transaction defect rate may not go down if you had transactions that received more than one defect.

We'll continue to improve our monitoring, detection systems, and policies to protect sellers like you. To see these updates, go to your seller dashboard.

I highlighted the MBG related info. I still haven't experienced a MBG transaction & No I don't know what "too early" actually means.

[recped]

"too early" means that your buyer attempted to open an INR claim BEFORE the earliest estimated delivery date.

[ricarmic]

I think too early means before the estimated delivery date based on your shipping method.....

[lucitabby]

   "if you had transactions that received more than one defect."

I thought you could only receive one defect per transaction.  Am I reading this wrong?