eBay

chicweb · ‎04-01-2025

Hi guys,

Maybe someone can help me understand or maybe there's a field missing in the orders.

I had an order for Mexico. Now, we need to add the TAX ID for their customs. I couldn't get this info in the order page. Contacted the buyer, no answer. So I had to ship it without this info hoping it will not be delayed too much at custom... Needed to send it so I don't get a late shipment defect and didn't want to cancel it for this reason.

Now, in a recent news, we learned that Mexico TAX ID field is supposed to be mandatory on the checkout... But in the order, I could'nt see that info at all.

So, any one of you already saw the Tax ID info in an order from Mexico? Or eBay is not providing it to us ? Maybe this field is not mandatory as it shoud be?

devon@ebay · ‎04-10-2025

@chicweb wrote:

I understand the process is not streamlined as it should.

If I have this info, I will add it to the label. Using Shippo, there's warnings everywhere to input this in the Notes of the label.

devon@ebay can you confirm that the new mandatory TAX ID field for Mexico is implemented in checkout for Mexico's buyers? If so, I could not see it in the order details. Can you confirm it was implemented for sellers to see it too?

It's not very useful if the field is mandatory and filled... but sellers cannot see it to use the info 😉

Hi @chicweb! I am working with the Shipping team to get more information on this.

devon@ebay · ‎04-10-2025

@chicweb wrote:

I understand the process is not streamlined as it should.

If I have this info, I will add it to the label. Using Shippo, there's warnings everywhere to input this in the Notes of the label.

devon@ebay can you confirm that the new mandatory TAX ID field for Mexico is implemented in checkout for Mexico's buyers? If so, I could not see it in the order details. Can you confirm it was implemented for sellers to see it too?

It's not very useful if the field is mandatory and filled... but sellers cannot see it to use the info 😉

@chicweb The Shipping team confirmed that it has been implemented for all transactions to Mexico, similar to Brazil we collect it at checkout.