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I am sorry for the negative feedback you received from an unhappy buyer. No, eBay will not get involve in such cases. Feedback reflects how the buyer feels about the transaction.
"I feel as a seller they should be more to help protect me from scammers."
There is no evidence whatsoever that this buyer had any intention to scam or defraud. His feedback history since he came back to eBay five years ago shows a buyer leaving positive feedback for all sellers. Something must have triggered him to leave negative feedback.
It may not be your fault.
I think these discussion boards are a great instrument of learning, not only for posters but for the thousands of readers who never post. It may help if you could take a few minutes and copy the correspondance between the buyer and yourself leaving to the feedback.
Please.
Many experienced users reviewing the correspondance may be able to discern the trigger point, helping you and other sellers avoid it in the future.
Let me guess......
Buyer claimed lantern was broken in transit.
Seller insisted the buyer return the lantern for a refund.
Buyer balked at paying more than the item was worth to return.
Since you shipped via Expedited which includes basic insurance the proper course of action would be to ask for a picture of the damage, contact Canada Post to clarify how to proceed with a damage claim (have buyer hold on to damaged item or other) and then immediately issue refund.
A $12 item that is damaged isn`t worth returning, certainly not worth it to the buyer if they would have to pay and not worth it to the seller if they would have to pay.
Yep you are very close to the point...it was over a used, no good, impossable to ship mantel, that I never in any way stated I was including with the sale. New or Old...
If it was just the mantle then unfortunately your buyer is a dork!
Did you tell then they are 2 for $3.49 at Canadian Tire?
If they made any attempt (in writing) to get some sort of partial refund in exchange for not leaving a negative then you have a good chance of getting it removed under the Feedback Extortion policy. The policy also covers negative feedback when a buyer want a full refund without a return (even in the case of a legit not as described claim).
FYI - Not all buyers read well and even those that do often have poor comprehension, it might seem like overkill but it is often just as important to state what a buyer WON'T get as what they will get.
On the positive side, you now have your first neg, the next one won't sting as bad.
Puca, I get it. You sold honest, and, expected honest in return. That did not happen.
I am guessing you do not have a lot of retail background.
A slight, to the unprepared, hurts a lot. It hurts too much, non? You are hurting and doubt your resolve. That is normal.
Sellers like Pierre and myself, have been dealing with this sort of thing for decades. You had someone say a few nasty words. I have had co-workers stabbed. I have been threatened, assualted, warned of being arrested. I can tell you tales that would stop you from sleeping at night.
Selling requires a hide so thick an elephant gun will not hurt you. Separate personal from business. Not easy, I know.
FYI - Gas Lantern Mantles
EXTREMELY fragile part of a lantern, they are made from a woven fabric of rare earths. When you buy them they come encased in a coating of wax which you burn off AFTER you install (otherwise you would probably destroy the mantle), just blowing out the lantern with too much air pressure and you can damage a mantle.
Generally speaking the Coleman designs are pretty strong as mantles go (compared to say an Alladin brand) but they are still very fragile, there is absolutely no way you could send one through the mail installed and have it survive.
In my first post I made an incorrect assumption that the glass globe had cracked, never thought anyone would expect a working mantle to come with an old Coleman.
another FYI - There is a big collectors market for old Coleman stuff especially stoves, all old gas camping stoves in fact and as usual if you have the original packaging.........
"it was over a used, no good, impossable to ship mantel, that I never in any way stated I was including with the sale. New or Old..."
" but I won't let someone take advatage of me."
Your posts seem to indicate the dispute was over a missing mantel. There was no mention of a missing mantel in the listing The buyer left you a negative feedback with this comment:
"Called me a liar when item was broken during shipping, refused to offer solution"
Obviously, to the casual reader, the missing mantel had nothing to do with his reasoning to give you such negative feedback. To learn from this experience and help prevent similar problems in future, it is important to understand what exactly triggered the negative reaction.
Why would the buyer feel it necessary to post a comment "called me a liar"? That did not come from nowhere, did it?
What drove the buyer to such reaction or overreaction? Misunderstanding? Wrong choice of words?
"If seller tells them to return for a refund"
That will usually work unless the listing stated no return.
