Partial refunds

[gary-debbie]

Hi, A seller opened a case in resolution center. Items not as described. i offered a 200. partial refund. She then sent a question in messages saying she accepts the offer for the refund. Shouldnt this be done through the open case in resolution center?

[mcrlmn]

One way or another the case in the resolution center needs to be closed.

The buyer has determined the forum.
The agreement would be the best course to do so.

[gary-debbie]

Agreed , just wondering if I refund through paypal, or does the buyer have to respond in the open case first

[reallynicestamps · Accepted solution]

It would be best to have the buyer's acceptance of the partial refund first in the Dispute.

BTW. That's a substantial partial refund.

 As a new seller, who does not even have 10 DSRs yet and selling some fairly high value merchandise, could you let us know the details of the Dispute?

Newbies are prey for scammers.

Personally, I am of the opinion that if the widget is good enough to keep, it is good enough to pay for.

I give full refunds (usually including return postage) on the return of the unwanted widget.

Is there a reason beyond fear of retaliation that you are not going that route?

FWIW- feedback has no effect on your seller account.  Only unresolved Disputes. And there is Seller Protection in place for you. Including the option to insist on return before refund.

[gary-debbie]

Unfortunately I refunded a partial payment through paypal not the dispute resolution claim.  I agree 200. is a good refund for a missing plastic foot and screw, that was clearly stated as missing in the selling description.  Have a bad feeling im getting scammed by this re-seller. Was just looking for a good resolution with out getting negative feedback

[recped]

Caving in to buyers in this type of situation rarely leads to a good result, paying off the buyer with a partial does not prevent them from leaving a negative and I've often seen that exact result.

[reallynicestamps]

Feedback is very public and has some effect on your future customers.

But it has NO effect on your selling account with eBay.

This is a recent change. The sensible reason has for ignoring FB is that it always has been voluntary, that only about 40% of transactions get any FB (and I suspect it's only that high because sellers leave it), and most members don't understand what it means.

Buyers thnk 95%FB is an "A", when the seller may be about to have his account closed.

Buyers don't understand that a seller can have 100%FB and also have hundreds of negs, because of ratios. Those sellers also have thousands of happy customers.

Buyers leave negs or neutrals for problems, and then cannot change them when the problem is resolved.

Consider this an expensive Learning Experience.

And in future-- Return for a full Refund.

Rinse and repeat.

Best wishes.

[gary-debbie]

Thank you everyone for great advice. The issue has been resolved with the help of ebay customer service. They were very helpful. Have A Great Day Everyone