Seller Central

Heads up when revising items

Attempted to revise an item on .com last night and when I got to the bottom of the page it was charging me a fee of 23 cents. When you clicked on it to see what it was it said photo gallery free and insertion fee 23 cents. I did do a revision on .ca ...

Join us for eBay Open 2018

Hi all! In case you missed the recent Seller News article, registration for eBay Open 2018 is now open, and we're hoping you'll join us. I met some of you at eBay Open 2016, and from what I've heard, it's only gotten bigger and better since then. The...

Promoted Listings adds Sales Reports function

I've toyed with Promoted Listings since they first became available on ebay.ca and noticed this morning there is another feature added to it that lets you look at the items that sold using your promotion with sale price and fees paid displayed. In ca...

Screen Shot 2018-04-08 at 9.11.35 AM.png

Invoice in spanish

Every day something new and different. I sold an item to a buyer in Texas. I sent the invoice as usual. The copy of the invoice into my email is in Spanish. As I don't speak Spanish I am assuming it's the standard format for an invoice. I've been mes...

Business Seller info and Return Policy clearly defined on eBay.CA and eBay.COM

Business Seller information and Return Policy cleared defined at the bottom of the listing page. Is the Value Added Tax Number a GST/HST number and Business Registration number? Business seller information Value Added Tax Number: CA nullnull Return p...

A buyer asked for refund for AS-IS item, and I offered partial refund, but he does not ship it back.

I recently sold HTC One S smartphone on eBay. I listed it as "For parts or not working" as its condition, and I said AS-IS and no refund or warranties should be expected. As it had physical damage (A crack on display), I listed it as "For parts or no...

Is it slow or what?

I had a good Feb, sold 67 CD's, March I sold only 47. This month has been terrible. I was hoping to have some sales this month but have only sold 8. Weekends usually have a few sales, but nothing since Thursday. I am going away next week for a month ...

Can't seem to get views on my items and can't seem to sell them

I cant seem to get views on items and cant seem to sell stuff. Even popular Items on eBay that I post for sale are the same thing. Any views that they do have are from me. How can I get views and sell stuff?

Misspelled Address

I have a 0 feedback buyer who has a address for Oahawa, ON. (should be Oshawa). It is also "confirmed" Oahawa in Paypal as well. Should I correct this or just leave it as is? I assume Canada Post will have no issue but still... can this bite me someh...

Item arrived damaged, buyer wants a refund.

I sold a brand new CD, the CD is OK but the digipak packaging was damaged in transit. He sent me a message that it arrived damaged and he wants a refund. He sent pictures. Do I just refund the whole amount including the shipping?

Resolved! Help with International tracking SVP

Hey all. I rarely have the occasion to ship international with tracking but have a buyer in Saudi Arabia insisting I do for them. It is for a standard manila envelope, (12 x 9 x 1/2") weight 180 grams. Checking the Canada Post website (how's that for...

Shipping specification not respected

I specified in my ad that I only ship to Canada and the States but a bidder is from Egypt. I don’t want to ship to him. What should I do?Thank you

Resolved! Shipping calculator on the fritz

Got a new promo 25% off fees, so listed an item. When I got to shipping details. There are no shipping/handling charges for Canada. International is completely messed up. All I can get is: Expedited SPEEDPACK from Hong Kong??? I Cancelled everything ...

Can we accept credit cards? I just saw it in the sellers' page?

how does that work? who do I need to speak to to set this up? My bank or directly to ebay?If I can;t resolve the paypal issue. I might consider that so I am asking for advice or tips. Anyone accepts credit cards? at least as one of the ways?

making mobile text bigger for listings

don't know anything about html, can anyone direct me to where in the code it is that effects this, there are many font sizes listed in the html editing area, tried changing many of them but they didn't do anything, I want it kind of big so they have ...

Can't Find PayPal Fees On Their Site

I just logged in to my PayPal account & was trying to get my selling fees I was charged for March. I like to put all my sales & fees on a spread sheet every month instead of waiting to do it all at the end of the year. I used to be able to get a deta...

does anyone know if this tip is legit or not?

has ebay really given permission to seller to post their items on its official corporate facebook page to promote them?https://www.youtube.com/watch?v=6MM2NTvthJw&t=119s

PayPal Business Debit Card To Be Closed for Canadian card holders

According to a recent email from PayPal, for those Canadians that were fortunate enough to get the PayPal debit card many years ago, will soon lose that card.The email I received states:"Based on changes to the PayPal Business Debit Mastercard® progr...

Resolved! What does it mean when it says no search volume after I search for some things on eBay?

any idea?

How to deal with unreasonable returning request

HiA month ago, I sold my old phone on eBay. My phone is missing a mesh grill and i wrote that in the description part. My phone also has a dents, I forget to tell this in the description but I took a picture of the phone and the dents can ve seen cle...

Watchers went away after first bid

This is crazy. I have an auction item that had 11 watchers. So great joy, BUT as soon as I had the first bid, the watchers on the site went away, they only appear on my landing page. This is the time potential buyers should see others are interested....

Resolved! Shipping suggestions?

I was just curious if I could get any advice on how to ship a lightweight item in the most economical way in Canada.I am thinking of listing some soda bottle caps..the weight would be about 40g..and I am not sure yet what kind of envelope I would sen...

Selling with drop down boxes

I see a lot of members selling items using a drop down box if you have several similar items such as sports cards.HOW ??That's my question How do you do this.

Tools for selling

Have you found any good tools to make eBay selling more efficient? Physical tools or even software that helps? I'm courious what other sellers have found to be their favourite time saving tools. Everything from the listing process to packaging and sh...

ebay guess what you can do with your new prefill catalogue system...

Last week I joined in the discussion regarding ebay's silly plan to have the catalogue prefill our listings against our wishes. I mentioned how many times I had to redo a listing for an iPad and today my customer received it. It arrived on time but s...

"Brand new items" listed as vintage

I'm going to be listing a vintage quilt, so looked for other like quilts to get an idea of current prices and postage. Well, the category site is chockablock full of "new with tags" bed sets.. These are not vintage, so why are they allowed to be list...

Fraudulent return

I'm wondering how to best address this situation... A buyer just opened a case against me claiming that the coin he received is not the same as the one he purchased. After asking for a picture of the coin in question, the one he supposedly got, he sh...

Selling catagories listed as wwii german original, then my items removed as violation of policies.

Hello. There is a category in collectables wwii German, original items, pins, medals, ribbons. this would not mean they allow wwii medals from Germany which have the swasi? I had one removed, but this category completely contradicts this policy. and ...

Markdown manager glitch come back again

tyler@ebay @happy_pigeonHi there My problem with markdown manager its back .The sales that i created dont last more than one or two days . My sales are created for a month and i should not have to re-do them every day .Can you please check on this th...