Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Ebay return policy change ..

I don't pay much attention to ebay changes much and had no clue ebay changed return policy for sellers apparently this happened a while ago . My account still has pre made return policy for 3 , 14 day seller pays and 3 , 14 day buyer pays (4 policies...

Exaggerated Warnings from ebay on postal delays?

I had two buyers tell me after they purchased ebaytold them about our strike in a message. I list on ebay.ca. But I jumped on ebay.comwithout logging in, searched for one of my items,only to find the color flagged warning about ahandling + delivery t...

INR and Refunded Buyer - Now a second case has been opened...huh?

I refunded an overseas buyer on Nov. 22 because they were getting impatient after not receiving their package (they weren't willing to wait more than 3 weeks). The money for the refund came out of my bank account the next day.A week later, buyer says...

FYI Sale confirmation emails are MIA today....

Couple sales, only reason I knew in emailland was because I got the paypal notices.....delay is at least 3 hours on the first now...

Shipping to Hungary

Hello..Has anyone had any bad experiences shipping to Hungary either recently or pre-strike. Have a low value item would be possible to use Tracked on but they have already paid for Intl Air. Comments/Suggestions please. I think if there were a delay...

Resolved! Listing Items?

Is it worth it to list anything on eBay.ca to try and Sell Items with all this still mail going on? I am honestly not sure anyone would ever receive their item plus the shipping rates would be higher to make sure the Buyer Actually received the item ...

Resolved! Now Can Post is back to work should I mail my pkg now or wait a while?

Went shopping with a friend yesterday to the outlet mall. Should have known better, now I have another pkg to mail out west that needs to be there for Christmas. Will go expedited, Ontario to Alberta. Should I mail now or wait a week or so for things...

Noticeable slowdowns in USPS this week.

Sent out a bunch of packages through USPS on Monday and Wednesday. Noticeable slowdown in shipping times. A few progressed as normally but getting many automated location pings. Not surprising given the reported volume of BF/CM sales. Still faster th...

Novice seller question - request for part refund, how to avoid a neg FB

A buyer claims an item (it is electrical)wasn't working fully 100%, proposes toget a partial refund (he specifies the amount).We were sure the thing was working before it we sent it,but the amount is relatively small, so I wouldlike to do this in a w...

This is a little long isn't it.

I sent out a CD from North Vancouver to Richmond BC on Nov 2/18. I just checked with the buyer and he still hasn't received it . Isn't that a little long. When where they on strike in Vancouver and Richmond in Nov. It is probably stuck underneath all...

Damaged item

Last night I posted it and it seems that someone removed it. I need help as how to claim a report for damaged item. It is nothing on eBay and PayPal, did they remove the feature to file a report for damaged item? Help! Thanks in advance.

US bound parcels this week

Last week, I sent six parcels to the US, Tracked Packet or Expedited, all went through the Mississaga plant right away, delivered to their states (including some southern ones) by Wed. this week at the latest. This week, US bound parcels are getting ...

Check Feedback Left By Potential Buyer When They Ask Questions On Items You Have For Sale

I have a potential buyer asking questions on one of the items I am selling. I always check the feedback left by the buyer to other sellers to see if there would be a problem or not dealing with the individual. Glad I did this time as the buyer has le...

Could someone please fix the return policy for Collectibles?

This is getting really annoying. Keep getting a warning when I relist because I have 14 day buyer pays policy which is ALLOWED in this category. Can't list any NEW items with the correct (allowed) 14 day policy because the drop down only allows 30 or...

10% of all toys today only!!!!!

"https://www.ebay.ca/rpp/coupon-playday?_trkparms=%26clkid%3D8500799919322914492"

It's always the first place I looked without seeing it

I am compelled to share my frustration with myself on this topic once more. Ten times now, I simply cannot find the thing I sold and come to the brink of giving it up for lost and gone forever.... only to find it in the very first place I looked. But...

Resolved! This is unfortunate...

Well this sucks. I cancelled all my listings as soon as I heard about the Canada post thing, now I lost all 100 due to the 60 day relisting rule I guess. Back to the drawing board, I will have to do these 100 listings all over. This 60 day time limit...

Why some seller have the right to miscategorize their listing?

Hi,along a some different product I sell are retro video game manual.I mistakenly listed the first few one under the category "Video Game" and got quickly corrected by ebay, listing got unlisted as miscategorize so I corrected the listing and listed ...

Can i sell used microsoft software user guides without infringing on copyright ?

Hi yall , i was wondering is the copyright rules that applies for microsoft's software is the same for microsoft manuals & user's guide ?

How were your sales this Black Friday weekend?

I was expecting better, (sold 4/6 to the US) if we hadn't had the PO rotating strikes, I probably would have done much better with Canadian sales. Dam the PO and the gov't for not settling and holding us all hostage. This is my busiest time of year a...

Resolved! Buyer Remorse?? Buyer fails to claims items 2 times........ requiring signature confirmation

Hello to all ! I have a situation, trusting has had many times amongst our ebay community.Ebay member from Canada- sold to USA buyer on Oct.28,2018.Items were delivered on Nov.8 2018 with tracking & signature confirmation, however, no authorized pers...

Resolved! Arghhhh can't add separate items to one tracking number again....

Today's glitch, can't put the same tracking number against separately paid for items (both on the same site - .com). Traditionally it wasn't allowed, then it was fixed, now it is back not allowing.... the old "This tracking number is already associat...

How to add shipping option when offers are active?

Hello, I haven't used eBay in a long time so some of the interface has changed on me. I have a buyer that put in offers on four of my auctions, but the buyer lives in Australia. I'm okay shipping down there, but because the mobile app only lets you l...

How about a change for the delivery estimates by Ebay

@happy_pigeon There was an indication by Ebay Canada staff that Ebay's Delivery Estimates would be updated (by Ebay) at some time. That is what is needed now, today. This easy step helps every Canadian seller right now. The reality is that delivery i...

FYI Time lag between ebay purchase and paypal payment showing up on PAYPAL

Just a note to advise, I've a sale an hour ago, shows paid in ebay, but nothing has shown up in PAYPAL yet (I logged into PAYPAL to be sure, no paypal email either of course). This has happened in the past, am only mentioning it as an FYI. Timing is ...

Shipping Supplies Coupon

I've just spent two over-the-top frustrating phone calls regarding my shipping suppliescoupon. They have no idea whatsoever about how Canadians use these coupons even though I called eBay.ca help lines.I may as well be asking a stranger on the corner...

Resolved! Store taken off vacation, listing not showing

A couple of hours ago I decided to take my store off vacation as things seem to be heading for an end to the strike. Only 17 of my 670 listings are showing in my store, do they take a long time to come up when you take your store of vacation setting?

Resolved! Ebay deals. Can you get your product fetured?

Hi there, with the Black Friday and cyber Monday online shopping will be at an all time high. Ebay Canada has a fetured eBay deal page. I wanted to know if there a was a way to get a product fetured on this page if we can offer it at a good discount?...

Final value invoice in CAD when selling one ebay.COM

HiI am selling on ebay.comThe payment the buyers make are in USD.Why does ebay send me an invoice for their final value in CAD? I'm loosing about 2% at every conversion because of paypal's horrible exchange rate.

How Do I Refund my Buyer to Make Sure I Get My Final Value Fees Credited?

Sorry for the very elementary question, but I agreed to refund a buyer for an item they still haven't received after 3 weeks (they are not willing to wait any longer). There is no INR - just me agreeing to refund my buyer. Since I haven't done this b...