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It would have been so much easier to offer a candid answer:
"We screwed up. We are sorry. We apologize.
Here is what we did wrong and the consequences......"
"From now on the practice of uploading non-tracking tracking numbers will stop by both eBay and sellers. We take responsibility for the long standing error and efforts will be made to instruct our customer service people to delete bad feedback and low DSRs caused by the practice until now."
So, based on your comments, it was OK for eBay to mistakenly upload the wrong information (not tracking) on behalf of sellers but it is not OK for sellers to do the same although the practice has been tolerated until now.
It was certainly not OK for the PayPal labels platform to behave this way, which is why we asked them to fix the problem.
"my account activity and neither that nor the balance are available on eBay.ca or .com. "
That is normal and happens every month
on the first of the month if your seller account statement is calculated on the last day of the month
or the 16th if your seller account is calculated on the 15th.
Hi rose-dee,
What this means is that it will be realistically impossible for a Canadian seller to achieve U.S. TRS status if that seller uses more than 10% Light/Small Pkt (or lettermail) to the U.S. Using Expedited or Xpresspost is out of the question (because of the high cost) unless an expensive item is being shipped.
What then is the point of continuing to offer U.S. TRS standing to Canadian sellers at all under these circumstances? I just don't see how we can ever get there now, with the possible exception of sellers who deal exclusively in high-end and/or heavy weight items.
Why not remove the U.S. TRS tracking requirement for Canadian sellers entirely, or reverse it -- 10% tracking required? Or accept that "tracking" need only mean shipping confirmation for items sold from Canada, i.e. lower the standard somewhat, since there's little else we Canadians have in our favour where U.S. competition is concerned?
You are 100% right in this assessment and trust me when I say we spoke out loud and clear all these points when the US Standards team approached us with the changes they were planning for TRS Plus. As much as we could oppose these changes based on how it would hurt the Canadian business, ultimately the US TRS program is designed with the US business in mind. The TRS Plus program is absolutely fantastic if you look at it from a domestic US point of view. The disadvantage for Canadians doesn't come from there, but from things like Canada Post offering a very different shipping landscape than USPS offers our southern neighbors, the fact that our items sold to US buyers have to cross a border, etc. The US TRS program isn't designed to accommodate for cross-border trade because it's a US domestic program.
For the record, Canadian sellers don't have to meet the 90% tracking requirement to be allowed in the US TRS program. Those who do meet it however will benefit from added boost in Best Match and get the badge on their listings.
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