eBay

recped · ‎01-04-2021

I have detected a serious problem with the calculation of GST/HST (seller collected) when sending an invoice for combined shipping.

Today I had a customer purchase 6 items, they sent me a Request For Total (the notification is now in the "new" format, new at least for the subject of the Total Request).

I revised the shipping amount and sent the invoice. I noticed that unlike in the past the GST amount did not change after I adjusted the shipping amount (reduced from $60 to $20).

I hoped and assumed that when the invoice was actually sent the adjustment to taxes would be made but the invoice copy I received contained very odd totals. Digging a little deeper I found that no taxes were applied to the shipping charges at all, neither the original amount of $60 nor the revised amount of $20. The only GST charged to the customer was for the Item value itself.

I sure hope I don't ever have to explain this mess to a CRA auditor (been there, done that, more than once).

tyler@ebay

Can you please have a look at this situation, I'd be happy to discuss it with someone in the know, I don't think regular customer service would have a clue.

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

tyler@ebay · ‎01-04-2021

Hi @recped - this is definitely concerning - I need to call in the big guns on this one.

Will you let me know the buyer's location? Don't need the address, but province would be helpful.

Thanks!

Tyler,

recped · ‎01-04-2021

tyler@ebay wrote:
Hi @recped - this is definitely concerning - I need to call in the big guns on this one.

Will you let me know the buyer's location? Don't need the address, but province would be helpful.

Thanks!

Some additional info:

Transaction was not on this ID, it was on another, probably linked to this one if you want to find it)
Sale was today
Buyer is located in Thornhill ON
I am located in Toronto ON
Before I revised the shipping the tax amount showing reflected the total with original shipping
The revised invoice sent to the buyer reflected only tax for the Item value

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

tyler@ebay · ‎01-05-2021

Thanks @recped - I was able to find it.

The tax team looked at the general question overnight and then wrote back just a bit ago asking me for more detail (a good sign). I've gotten that to them and will keep you posted as I hear back.

Tyler,