Seller Central

Fastest Shipping to a Remote Address?

I have a large sale that I want to ship as quickly as possible to a reserve in NU from BC.Xpresspost (8 business days) is my fastest option, and I can ship in my own box for around $25 but wondering if using a large prepaid envelope would be faster? ...

Canada Post tracking information not being updated

Hi, Canada Post tracking information not being updated on Seller's dashboard. This concerns me because 1- What is the customer seeing? 2- Does this affect my late shipping metrics? Are other's having the same issue? Has this been addressed already? T...

Ebay ad shows doesn't show up when choosing lowest price + shipping

I just noticed one of my ads wasn't showing up on ebay.com when I search for lowest price + shipping. It shows up dead last for Best Match & highest price + shipping but not for lowest price + shipping. This concerns me because most people search for...

What's involved in downgrading store account?

I am considering changing/downgrading my store account to a basic. My anniversary date is in August. Has anyone done this? What is involved and how to do it. What is your advice on it.

eBay please fix this MAJOR oversight in return shipping

Been an eBay member for 10+ years, and have been actively selling one or two items a day for the last 3 years. I typically dont offer free returns on my listings, and thankfully I've had very minimal instances where a return is requested, but this ti...

Feedback

So a NEG today Buyer feedback claims:Item was as described and was received (Vintage 8"X10" GLASS NEGATIVE B&W FORMAL BRIDAL GOWN Studio Photograph R-42) left positive comment with a neg rating.If sellers did this FB would be removed in a sec, and po...

So Do You Need a Secret Code to Use Shippo ????

Honestly, I could have thrown my computer out the window today, I was so ticked off. I stopped using Shippo about a year ago because it didn't work properly. It would never show all of my sales, no matter what I did. There was no rhyme or reason for ...

Woo hoo starting in January we get more free listings!

I've got an anchor store so instead of today's lowly 50,000 items I can now list up to 75,000 (the note says this is a permanent change). So now I go from having to only find 45,000 more things to sell to having to find 70,000 more things to sell.......

question about promoted listings

I was wondering when you add an item to promoted listing, when it sell, can you know if it is from promoted listing or not ? for example if a returning customer purchase a promoted listing, does eBay still charge you the corresponding percentage ? Th...

Resolved! First time seller

Hello,I’ve been a member for over ten years but only as a buyer, I’m considering selling an item I just have a couple questions I could not really seem to find answered. Sorry if I missed it.I am able to “list for free” It says it the ebay app under ...

Do we have to change to Managed Payments even if I don't have a store?

Having a hard time understanding this new change. I was under the impression that is was more suited to Ebay Stores, however the latest message I received on Dec 1st almost sounds as though everyone has to change. I am a little unsure trust wise (hav...

how to make a return shipping label

ok so i want to make a return shipping label and I have no clue how waited on phone for 30 min to get a guy who couldn't even figure out what i was asking he thought i was the buyer for some reason.. http://imgur.com/zNej7Lm I can't figure out how to...

Help when buyer sends you the wrong address

Buyer paid, I mailed this morning. No tracking from canada to us. Sent buyer photo of package who replied that it was not her correct address, and gave me the update. Its already sent and address on all invoices from her had been the one I used. Not ...

What to do if buyer pays for auction but not shipping??

Hi, quick question, if this happened before I used to just send a paypal, invoice, but now that we're not using paypal, how do we request money?Buyer was from China, (I don't ship there) so he gave me a Canadian address (where I live) . I changed his...

My Promotions Say "Active" But The Discounts Stopped Appearing On My Listings?

About a week ago I ran 3 promotions on some categories. Everything was fine till today when I noticed the red sale prices weren't showing up. I checked each promotion. They all show "Active" with an expiry date at the end of December 2020. Does anyon...

Is there a way to go through your active listing via custom labels?

Like the title says, Is there a way we can sort the via custom labels? Since I use the custom labels as an organizer in where I place my items, It would be nice if I can sort through that in my listings via Manage active listings. Thanks

Cancelling A Paid Order Immediately- Buyer Still Has To Wait a Week for Refund

So not only is it annoying that sellers are stuck paying the PayPal fee when a buyer requests a cancelation for an item they paid for, it's also annoying they have to wait a week for their refund if your PayPal account happened to be empty at the tim...

Need help getting setup on managed payments

Hi All, I really need to get setup for managed payments. Paypal is not an option for me at present, so at the moment I am unable to make any sales until it is setup. Is there any way to encourage Ebay to get my account setup for managed payments? I'v...

Using custom label in Seller Hub?

If I put a number or word in Custom Label column in Seller Hub will that information show up in my description? I don’t want it to, I just want to put info in that spot that is meaningful to me only, then be able to sort and print it out. Anyone know...

Looks like the COVID XMAS combo is going to make INRism worse this year....

Just sent off my 3rd response/update to INR cases/queries in 2 days! Almost zero in the several weeks before this! Folks have been patient, most of them have waited (much) more than the minimum time, they're scattered all over the continent/world. Lo...

unpaid item case

As many of you probably done before, I open an unpaid item case Ebay told me : by Dec 02, 2020 at 05:11:45 PM EST if the item is still not paid close the unpaid case. The problem is that when trying to do so, Ebay ask me to answer if I received the m...

Is Managed Payments Responsible for No Sales?

I have had consistant sales since March of this year 2020. But after I was switched over to Managed Payments at the beginning of this month November, things have drastically changed. Since then I have had large gaps of no sales. Had 5 days with no sa...

Resolved! 12% final value fee?

I just noticed that I am being charged 12% Final Value Fees on all my US Sales. What is happening? When did this increase happen? I am NOT in the managed payments system and I did NOT add the Promoted listing option. Did I miss the memo?tyler@ebay

First Item not received

Hi all, So I ship out some video games lettermail and got my first INR. Just curious about a couple of things. The buyer filed the day after estimated delivery date passed. I emailed them a couple of times to talk about it no response. I told them I ...

Perhaps eBay.ca Shipping Labels will arrive soon!

Hi Folks, Today I received an email stating that eBay.ca labels will roll out for a few sellers in the next few weeks. I hope it works well. https://pages.ebay.ca/seller-centre/shipping/ebay-labels.html

Would be be getting new types of promotions like we do on Ebay.com?

Ebay Canada seems like the Backburner of all things. Looking at the screenshot below it seems like we don't have ANY sorts of promo tools that we would have on Ebay.com. When would we get more tools? I would like to give more money to eBay through mo...

Attn: Tyler - requested info from todays weekly session

Hi Tyler,here's the other two:This is the one from Brazil, he was able to buy but not pay: item number: 264910399729. Cancellation ID for this transaction was 5217337572. Second one was from Sweden, itsOrder number: 03-06128-10384 Item ID: 2649124302...

Buyer Doesn't Have a PO Box... Post Office Only

I have a buyer who lives on a reserve in MB, and the post office is so small, they don't have PO Boxes - everything is stored and picked up by name.Am I covered by seller protection when the package is delivered to the post office, since that is the ...

Why is no one buying my stuff?

Why is no one buying my stuff on ebay? I post many stuff and no one is buying, i am trying to make extra money.

November listing promo - 100,000 free

Check your Promotional section in the Seller Hub to see if you got the promo. 100,000 no insertion fee listings Nov 1 to Dec 1I checked my offer and it applies to both auctions and fixed price listings. The following categories are excluded: Cars & T...