Forum Posts

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

User avatar by eBay Employee
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  • 48 replies
  • 9 helpful

Fees are More Expensive with Managed Payments

I have an order of $33.98 plus tax is $36.02, I receive a net payment of $28.34, that is over 16% fees taken. It used to be 11% fees taken from ebay in my catagory. I understand they charge $0.30 like Paypal does per transaction. Paypal charges about...

infinity-loop

Finaly got the "new" notice about MP with bonus save 50% sellers fees. to update seller details by Aug.,2. for managed payments. Click on link and get sent to "magaged payments intro page", with link to sign up for MP .Click signup link for MP that c...

User avatar by Not applicable
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  • 3 replies
  • 2 helpful

WWYD re address?

On my other ID I sold a CD to a new buyer that just registered today, her address was in Texas. I packed up the CD and purchased chit chat shipping. A few hours later I get a message from another ID (not the same) again registered today stating that ...

Resolved! Help: How do I send an invoice to a buyer to pay again after a refund though eBay without PayPal?

Hello, Phoenix here again, with another learning curve...A buyer submited a "not recived" claim. I gave them a full refund before time was up. Buyer recived item and asked for me to send them an invoice to pay again. I can not find an answer nor do I...

Which carriers still use signature confirmation?

It is my understanding that:1 - Signature confirmation is required on items with a 750 CAD or higher total.2 - Canada Post no longer provides signature confirmation at the door, or at the post office. Even if it is required, they do not collect the s...

buyer refunded loophole

So....I can't believe this just happened. Buyer has address on account as Major city not the actual suburb they are located in. Canada post delivers to the right address which is the suburb and buyer gers refunded because of it....

New PAD agreement

Why would anyone agree to let eBay debit from their bank account whenever and whatewver they want . This is INSANE! Do you agree with me?

User avatar by Community Member
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  • 9 replies
  • 2 helpful

Buyer Requested Cancellation of Order

As a Store Seller on Ebay.ca I feel that we pay subscription & final value fees which are acceptable.An issue that I have found with Cancelling an Order from a Buyer's Request is that Ebay does not refund the entire transaction to the Seller. The Buy...

User avatar by Community Member
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  • 5 replies
  • 1 helpful

Payments on hold under new ID

I have been selling since 2002, I set up a new ID in 2018 and gave it up a few months later. I revisited it as I wanted to sell and be paid in Canadian Funds not US as I have under this ID. These listings are mostly for Cdn buyers. I sold a couple of...

on hold.jpg

Resolved! Shipping

Hi all, I have a question? I live in Canada and sold at item to someone in the USA ($137 with shipping). I SHIPPED it the same day to his Paypal address as I am supposed to do, I also uploaded Tracking info to eBay on the same day May 29th. On April ...

How to invoice for upgraded shipping under MP?

I have a buyer who would like to pay more for to upgrade the shipping. They have alread paid under MP so I need to invoice the additional amount. Is there a way to do this with MP? Now that the sale is completed and paid will they be able to message ...

User avatar by Community Member
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  • 2 replies
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Resolved! Buyer opened "Item Not Received" claim but I have shipping receipt - why did eBay refund them?

I was getting a lot of people contacting me about not having International Shipping, and then when I added it they complained it was too much money. So I offered a cheap shipping option and explicitly stated in my description that it did not include ...

Automatically Remove Items Already In A Sale

Hi there, I am creating 2 different sales. I created the first one and picked the items that I want in that sale and it is now live. I am now creating the second sale but I don't see where to exclude the items from the first sale. The only way I see ...

Resolved! Shipping

I've listed watch links which weighs 50g, and I choose 200g for total shipping weight. The problem is when the buyer choose 4 of them , the system calculates 4*200g =800g , so the total shipping cost from Canada to Europe jumps from 40 to 70 dollars....

User avatar by Community Member
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  • 5 replies
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Resolved! Registering for GST/HST...

I need to register for HST to start collecting it for the few Canadian sales I get, 95% are outside of Canada. One of the questions on the application is "Actual annual worldwide and domestic GST/HST taxable sales" followed by "Actual annual domestic...

Help. Buyer opened not received claim.

Hi their, I would like some advice on how to deal with buyers that submit a not received claim.Example, one I am currently dealing with. I am a seller in BC Canada and the buyer is in Thornbury England. The buyer has had the account since 2019 and ha...

Managed Payments & Shipping Lables

In Canada, just have been converted to Manage PaymentsI cannot use my pending payout to pay for shipping labels on the .com siteThere are telling me I need to ship from .ca now, I do all my shipping with from the .com site I can still buy the labels ...

International flat rate shipping not saving in ads

Anyone having this problem? I create a listing or revise a listing and put in flat rate shipping options and prices and when I check the sale after it's listed, all the intenational shipping charges are saying to contact seller for shipping prices. I...

HOW is it a buyer can leave multiple neutrals or negs for same transaction?

i mean i sold a guy about 40 cards, multiple lots all one single transaction. so how is he able to leave me like 10 plus neutrals even though only ONE card lot i didnt have? he should only be able to leave me 1 neutral or negative because he got the ...

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