Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Multiple listings for the same item in different languages badly translated

I've noticed over the last year an increasing number of listings for the same item showing up from a few sellers that are in poorly translated multiple languages and sometimes currencies.What tool, or setting is being used for this? Is there a way to...

Something didn't look quite right about this customer's "damaged" card: BUYER FRAUD!

I recently had a customer try to defraud me with the good-ol' "damaged item" trick. Luckily I saw it (literally) from a mile away. So before I get into the fun part, here's a quick summary of the backstory: - International customer wins the auction f...

International shipping as my 1st transaction

Hi. I have a listing offering no international shipping but a buyer sent me a message on ebay asking if i could ship international ( from canada to france ). Since i have no sell yet and new to ebay selling, i wanted to keep it simple and sell in my ...

Is there a glitch with 'send offer' that is giving FREE SHIPPING to customers by mistake?

I just had a customer accept a 'send offer'. My listing has free shipping within Canada, but $35 shipping to US.As you know, the send offer form allows you to enter a $ figure for the item, but there is nowhere on the form to change the shipping. On ...

New EU Market Surveillance Regulations...products shipped from outside EU could be held at border

First off, this has nothing to do with VAT or taxes. This is a new regulation requiring product safety be assured by someone in the supply chain prior to it being admitted into the EU. This directly impacts online purchases from outside the EU and fr...

Resolved! Did anyone else get a class action refund!

I just saw in my Paypal account a payment for $1.95 for a "class action suit payment". I know nothing a class action suit. Anyone else get it?

Item Specifics now added - hockey cards - nightmare

We have over 1000 listings of hockey cards. Now - all of a sudden - to relist we have to add 6 specific pieces of information - Manufacturer, player name, team, grading, is it original (don't even know what that means) and what sport (hockey) This is...

If I can not sign up.....

then UNBLOCK my seller restriction due to not being able to sign up. ebay stopped signups in canada accornding to your own annoncements "We will email and notify you in My Messages on eBay when you can register to have eBay manage your payments. eBay...

Resolved! tyler@ebay My account is now restricted

Hi Tyler, because of all the problems with my registrations being changed to CA from US I am having so many problems, I have spent hours on the phone with eBay. I owe my monthly fees but there is no way to pay them, everything I click on goes to "the...

WWYD re combined payments?

I had someone buy 3 CD's seperately within a couple of seconds. They did not use the cart on ebay to take advantage of combined shipping discount. I specifically have shown on my listings how to get combined shipping. Also when you look at the shippi...

Ebay Canada Sales to US - USPS Labels with US Return Address?

I'm tired of refunding US SNADS without a return because shipping is too expensive to Canada. There's too many buyers out there that milk this. I know most of them that are provided with a label will just return a widget instead of the item they want...

Managed Payment - How to get CAD currency?

Hi, I am on Managed Payments and ebay wrote to me:Register to receive payouts in US dollarsHi arteis,Thank you for registering for eBay to manage your payments. In the coming weeks, we will be launching the ability for sellers to get paid in US dolla...

why is ebay forcing refunds, before item is due to be arrived..

Buyer opened a case for item not received a week ago, even though ebay shipping says delivery by July 26.. I had 3 days to resolver or get a strike.. Why is the buyer even allowed to open a case, before ebay's estimated delivery date???? The amount o...

1 Day into managed payments an I hate it already, can I go back to paypal?

I don't want to wait days and days for my money, I didn't mind paying paypal a small fee to put the money in my account immediately. Is there any way to go back? Managed payments sucks

Resolved! Managed Payments Killed my Shipping Discounts

I used to ship from Canada to the US through my PayPal account with NetParcel. A standard 9x7x1 bubble envelope cost me between 8-9 CAD and included tracking with up to $100 insurance. It is now $21 through NetParcel without going through PayPal. A f...

How do I send a invoice before payment ?

I have someone outside USA / Canada shipping area.How do I send them a Invoice that includes added shipping costs ?

Should/can I refund without a case being opened?

I have a buyer who bought a pattern from me. She has asked for a refund. I goofed, sent the wrong size, don’t have another to send her. I think she may be an elderly lady (well so am I) and she is having trouble understanding how to open a Not as des...

Media Mail greyed out for categories it should be eligible for

Tagging @bunbar who mentioned it in the chat this week: I've gotten a tech ticket opened for this, but they need more examples and information. If you are running into this issue please reply to this thread with the following: Seller ID (if different...

Would you block?

Appreciate thoughts on if you would block this ID? They bought a small item, $11.95 and free shipping by lettermail. They opened an INR, which is fine. I actually got a message from another buyer that they got the item, so I made an error and sent it...

Sales are almost non existent on new ID

I had to set up a new ID for selling in Canadian Funds as my main ID is in USD. Just as I was typing this, I got my first sale. Have you ever set up a new ID and how long did it take you to get it going? I sell as musicyouneed and musicyouneed2.

Ebay is changing the name in business policies.. for payment

I have been on managed payments for 3 months, now tonight, when i am relisting new items, under policies, payment policy, it is now showing managed payment.. when i click on view policy it says, error, tried it a half a dozen times..I get the name ch...

Unable to List / Update in the Trading Card Category

Hello, I am unable to revise or update any existing listings in the trading card categories. I am also unable to list new items in the trading card categories. I get the message "something went wrong, please try again in a moment" Unfortunately multi...

Sellers who use UR tracking numbers on small packets to the US...how do you use it?

I've started taking pics at the Post Office of the UR/CA tracking numbers for untracked small packets to the US. Being skeptical, i was unwilling to enter the tracking numbers after i shipped the item, in case it didn't show anything and the buyer wo...

Resolved! Peculiar situation with buyer. How to resolve?

I have a peculiar situation with a buyer. I sent an item out last week which UPS delivered. The buyer immediately opened return request which was more of a complaint saying that the tracking shows it was delivered to the wrong ZIP code. I checked and...

Buyer's Note to Seller

Before we switched to Managed Payments, if a buyer included a note to the seller with his/her payment, it would show up on the PayPal notice of payment. I just accidentally saw a part of a note only when I added a tracking number on my Paid and Shipp...

What is the formula that Managed Payments is using to calculate GST?

How is managed payments is calculating GST/HST/QST that is charged on a transaction's 'Total Fees'? (found at the bottom of each 'Transaction details' page for each transaction.) The GST rate is 5% for Alberta, British Columbia, Manitoba, Northwest T...

Resolved! Help With Denmark Vat Tax Code Ebay/Canada Post Warning Message

Hi Folks, I sold a bowl to someone in Denmark, when I went to print out the shipping label there is a warning message saying Canada Post has not updated their service yet - I saw a discussion about this and it was said to basically ignore the message...

Are we no longer doing unpaid item cases?

I tried to file an unpaid item claim today and can't find the option in any of the menus anymore.The only mention I found was if you go to - an order in the "all orders" list- context menu- report buyer- where it says, "If your buyer hasn't paid, ple...

If Fedex better than Canada Post at crossing the border?

So we all know about the Chicago issue... I was wondering if anyone has had any luck using Fedex for cross border shipments? I have always used Canada Post, as it is usually the cheapest option for my light shipments, but it is costing me too much mo...

Ebay Duplicate Tracking Number???

Ebay won't let me enter a ChitChats tracking number - I get an error message saying it's a duplicate. This is not a duplicate Canada Post Tracking number issue - this is an Ebay issue stating a ChitChats tracking number is a duplicate. I didn't think...