Seller Central

managed payments

My managed payments wont deposit in my account, i checked over my bank info and everything is correct, I've had this same account with for five years with PayPal to receive my funds. Plus my sales have dropped drastically. any help on both will do.

The buyer do not respond me and eBay get him back full refund with out return

Hi,I need help regarding return items, I sold an item, after that the buyers asking a partial refund, he said the items not working that was not true, and also I was mentioned returning not accepted on my listing, after that he open the case I did al...

Resolved! Exclusion list

I want to remove Morocco from my exclusion list. (I have 5 or 6 countries on it)I went on site preference to access the list, and it says that I don’t have any countries selected. But when I see my add, « shipping worldwild » see exclusion list, thos...

Buyer alternate shipping address

Hello: Seller has already paid for a item by paypal but did ask that the item be shipped to his home address vs his work address that is linked to his paypal account. I don't want to refund him his funds and then ask him to add a alternate address an...

Can we sell on eBay UK and eBay Australia?

If I'm selling only to USA, should I switch to ebay.com, is it easy?

Going to try and ship from CAN to US with UPS, exclude Canada, I have a canadian ebay and paypal paid in cdn, I have an american.com for buying but haven't listed anything there. I don't think I'm set up to sell. I think it would be easier to list ev...

Item received - but INR claim opened

I'm curious how you would deal with this. A buyer ordered an item from me, it was delivered (per tracking) a couple weeks ago and they left positive feedback that all was good. Now today I got an Item not received claim but in the description they pu...

Shippo can print return labels for UPS from CAN to US?

Just wanted to confirm, I'm going to do no returns but the 'clever' buyers with buyer's remorse can always can override that with SNAD so printing returns before was not possible and it was annoying for me, and for them having to do it themselves. I'...

Hearing Aid Listing Cancelled

My listing for selling hearing aids was cancelled with the explanation that prescription items are not allowed. Upon reading their accompanying link it states that hearing aids can be listed provided that the FDA disclaimer is included in the descrip...

How has my item sold to a Signapore Buyer? only put US as the international shipping option

How do I deal with this....I had an action up and it was slated to only ship to Canada and the U.S., but the winner of the auction is from Singapore. that changes the shipping price. I just found it weird that it wasn't sold to a US or Canadian buyer...

Resolved! Shippo replacement?

I have been using Shippo for years and was very satisfied with the service. No longer. Since they recently forced everyone to use the "upgraded" interface, features that once worked now fail and the service desk response has reached new lows. Key req...

New Seller - Shipping from Canada to US

Hi, I just made an eBay account and I could only understand how shipping would work in Canada.But eventually (actually pretty soon) I would want to be able to ship to USA but the problem is it's very confusing and the only option it would give me is ...

Forwarding packages through intermediary countries...

So I send packages to Russia a few times a year. They are going to a town near Vladivostok. The general path is:- Montreal (sea port)- Moscow- Destination town I did one a couple of weeks ago that did this:- Montreal (sea port - it was a surface parc...

Local Pickup & How to Send Invoice

I’m a fairly new seller and today will be my first time offering a local pickup in a public place.How do I send an invoice to the buyer or do they have to check out and select local shipping ? I asked buyer to check out and they said they don’t see a...

All My watched Items Have Disappeared

Don't know if this is another glitch or not, but all my watched items except for 2 have disappeared. I had a couple hundred in my watch list. Anyone else have that problem?

Shipping Defects and Covid 19

I sell stamps and ship a lot of $ 5-20 orders. If I was to add tracking, I would either make no money of make no sales because the buyer is not going to pay $15 + to add tracking. So I am at the mercy of the post office to get things to the customer ...

Resolved! Help with seller hub

I have been resisting using seller hub, but I have been trying to use it this week and run into so many problems. 1) I find that the selling page is so wide I can only see it all with a small font, I have poor eyesight so I can't see it and with the ...

Fixed items selling at a fraction of the price due to eBay glitch

This week I have experienced something very odd with two of my listings. I had these eyeglasses for sale at $179 USD and a buyer was able to purchase them for $16 . Here is the link to the listing https://www.ebay.com/itm/362436903786 I have since en...

Are high value sellers still using cp expedited?

To the people who sell $500+ items, are you just using cp expedited? I checked out purolators rates but they weren't competitive at all, nobody will pay that so it's cp, but scared of inr bs (had some bad earlier experiences) with items I can't affor...

Resolved! Are these boards hard to sign into for you too?

I've been having a brute getting signed into these boards for days now. Keeps sending me to the main forms whenever I try to sign in. Took me about 20 tries today to finally get here and actually signed in today...... sometimes no problems, sometimes...

Is my buyer a scam?

I recently listed an item for $130 on eBay, it’s my first time selling. I got a bid and they asked me to text them. They sent me this message:“Alright thanks but I would love to have it mailed to my cousin in Oklahoma as a birthday gift,I want you to...

Buyer did a charge back a couple of days after I shipped the item - curious about best next steps

Good evening.I sold an item to a US buyer and a couple of days after it shipped he did a charge back to PayPal claiming unauthorized purchase while it was still in transit. The item has tracking and Paypal has acknowledged the tracking and indicate t...

Not yet ready for prime time.

Ran across some discussion of this auctionbytes article on the dotCOM boards.https://www.ecommercebytes.com/C/abblog/blog.pl?/pl/2020/11/1604540462.html Maybe eBay Canada would be a good place to beta test this. Think Canada Post would go along?Would...

Must Allow 30 day Returns or Ineligible for Seller Protection?

I just got a "Seller Protections" email from ebay that says I'm not eligible for Seller Protection because I don't offer a 30 day return policy. I guess i missed the boat on this one. Can someone explain what Protections I'm missing by only offering ...

chinese sellers saying their location is in canada or the u.s.

seeing more & more sellers from china, hong kong etc. and seeing more & more saying in listings their location is in Canada or the U.S. why is this allowed ? it must be against ebay policy. doesn't ebay check these new sellers. or is it up to us to c...

5 Days expedited BC to Ont? what

Has something has changed? before ebay had adjusted delivery times for covid19, 10-15 up to 23 days now its switched to an impossible 5 day delivery estimates. Its 10 days cross country on a good day, ebay is estimating 5 days. Anyone notice this cha...

Can't add FREE shipping to Canada on android app.

Hi I am able to add FREE shipping to the US but not to Canada on the android app.I can choose the shipping method to canada but there is no option to ship FREE to Canada. So i end up putting $1.00 to Canada just to open up the listing to Canada. Is t...

Can I cancel a deal if the buyer is new/fishy?

Haven't sold for a while so I forgot the rules, but I'm selling a different category of goods I'm new in, with more scammers I've read, had enough problems before with having to refund/partial refund to keep a good rating because I knew ebay would al...

Lost Package at ISC San Francisco. Options?

It appears I've lost a rather pricey, rare item at ISC San Francisco. It was handled by Canada Post and went by tracked air mail from Canada to the US. Last scan was October 20th at ISC San Francisco. My customer hasn't received it. I read advice on ...

Item Not Received Request

I had a buyer put in for an item not received - they didn't contact me first. I sent copies of the mailing label and receipt from the post office as proof of mailing, however, they asked Ebay for a refund and Ebay paid them because Ebay said I didn't...