Seller Central

question about promoted listings

I was wondering when you add an item to promoted listing, when it sell, can you know if it is from promoted listing or not ? for example if a returning customer purchase a promoted listing, does eBay still charge you the corresponding percentage ? Th...

Resolved! First time seller

Hello,I’ve been a member for over ten years but only as a buyer, I’m considering selling an item I just have a couple questions I could not really seem to find answered. Sorry if I missed it.I am able to “list for free” It says it the ebay app under ...

Do we have to change to Managed Payments even if I don't have a store?

Having a hard time understanding this new change. I was under the impression that is was more suited to Ebay Stores, however the latest message I received on Dec 1st almost sounds as though everyone has to change. I am a little unsure trust wise (hav...

how to make a return shipping label

ok so i want to make a return shipping label and I have no clue how waited on phone for 30 min to get a guy who couldn't even figure out what i was asking he thought i was the buyer for some reason.. http://imgur.com/zNej7Lm I can't figure out how to...

Help when buyer sends you the wrong address

Buyer paid, I mailed this morning. No tracking from canada to us. Sent buyer photo of package who replied that it was not her correct address, and gave me the update. Its already sent and address on all invoices from her had been the one I used. Not ...

What to do if buyer pays for auction but not shipping??

Hi, quick question, if this happened before I used to just send a paypal, invoice, but now that we're not using paypal, how do we request money?Buyer was from China, (I don't ship there) so he gave me a Canadian address (where I live) . I changed his...

My Promotions Say "Active" But The Discounts Stopped Appearing On My Listings?

About a week ago I ran 3 promotions on some categories. Everything was fine till today when I noticed the red sale prices weren't showing up. I checked each promotion. They all show "Active" with an expiry date at the end of December 2020. Does anyon...

Is there a way to go through your active listing via custom labels?

Like the title says, Is there a way we can sort the via custom labels? Since I use the custom labels as an organizer in where I place my items, It would be nice if I can sort through that in my listings via Manage active listings. Thanks

Cancelling A Paid Order Immediately- Buyer Still Has To Wait a Week for Refund

So not only is it annoying that sellers are stuck paying the PayPal fee when a buyer requests a cancelation for an item they paid for, it's also annoying they have to wait a week for their refund if your PayPal account happened to be empty at the tim...

Need help getting setup on managed payments

Hi All, I really need to get setup for managed payments. Paypal is not an option for me at present, so at the moment I am unable to make any sales until it is setup. Is there any way to encourage Ebay to get my account setup for managed payments? I'v...

Using custom label in Seller Hub?

If I put a number or word in Custom Label column in Seller Hub will that information show up in my description? I don’t want it to, I just want to put info in that spot that is meaningful to me only, then be able to sort and print it out. Anyone know...

Looks like the COVID XMAS combo is going to make INRism worse this year....

Just sent off my 3rd response/update to INR cases/queries in 2 days! Almost zero in the several weeks before this! Folks have been patient, most of them have waited (much) more than the minimum time, they're scattered all over the continent/world. Lo...

unpaid item case

As many of you probably done before, I open an unpaid item case Ebay told me : by Dec 02, 2020 at 05:11:45 PM EST if the item is still not paid close the unpaid case. The problem is that when trying to do so, Ebay ask me to answer if I received the m...

Is Managed Payments Responsible for No Sales?

I have had consistant sales since March of this year 2020. But after I was switched over to Managed Payments at the beginning of this month November, things have drastically changed. Since then I have had large gaps of no sales. Had 5 days with no sa...

Resolved! 12% final value fee?

I just noticed that I am being charged 12% Final Value Fees on all my US Sales. What is happening? When did this increase happen? I am NOT in the managed payments system and I did NOT add the Promoted listing option. Did I miss the memo?tyler@ebay

First Item not received

Hi all, So I ship out some video games lettermail and got my first INR. Just curious about a couple of things. The buyer filed the day after estimated delivery date passed. I emailed them a couple of times to talk about it no response. I told them I ...

Perhaps eBay.ca Shipping Labels will arrive soon!

Hi Folks, Today I received an email stating that eBay.ca labels will roll out for a few sellers in the next few weeks. I hope it works well. https://pages.ebay.ca/seller-centre/shipping/ebay-labels.html

Would be be getting new types of promotions like we do on Ebay.com?

Ebay Canada seems like the Backburner of all things. Looking at the screenshot below it seems like we don't have ANY sorts of promo tools that we would have on Ebay.com. When would we get more tools? I would like to give more money to eBay through mo...

Attn: Tyler - requested info from todays weekly session

Hi Tyler,here's the other two:This is the one from Brazil, he was able to buy but not pay: item number: 264910399729. Cancellation ID for this transaction was 5217337572. Second one was from Sweden, itsOrder number: 03-06128-10384 Item ID: 2649124302...

Buyer Doesn't Have a PO Box... Post Office Only

I have a buyer who lives on a reserve in MB, and the post office is so small, they don't have PO Boxes - everything is stored and picked up by name.Am I covered by seller protection when the package is delivered to the post office, since that is the ...

Why is no one buying my stuff?

Why is no one buying my stuff on ebay? I post many stuff and no one is buying, i am trying to make extra money.

November listing promo - 100,000 free

Check your Promotional section in the Seller Hub to see if you got the promo. 100,000 no insertion fee listings Nov 1 to Dec 1I checked my offer and it applies to both auctions and fixed price listings. The following categories are excluded: Cars & T...

Increasing my selling limit amount$$$! How to get a hold of ebay to do so???

Hey everyone! I sell pokemon cards on ebay as a 2nd income. With the recent increase in value of certain items in my collection i need to increase my selling limit amount. I have a base set pokemon booster box from 1999 that sells for around 40,000 C...

Resolved! I need help on how to answer this buyer and what to do?

I sold this item: 35 Christmas Favorites On Organ And Chimes (2 Discs 1996) Brand NEW. The buyer just emailed me and said that she had purchased it for her mother thinking it was organ and chimes Christmas Music which the title stated. The said that ...

Adding PO BOX number to PayPal account

Hello,Yesterday I sold a gaming PC, and I got the payment.After that, the buyer send me a message with his address. The address in his message has PO box number, while on PayPal account there is no Po box number.I sent the buyer a message to add the ...

Trying to use File Exchange for a Product located in China to be shipped internationally?

So I am trying to use the file exchange and for the column:Location* =ChinaShippingService-1:Option = CN_ExpressDeliveryOtherCities Error I get = "Error - Shipping service 异地快递(22308) is not available.|异地快递(22308)|" I am located in Canada, the produc...

So when did that change.......

potential no pay on item. when to check when I could start the nonpayment process.Saw this : "Sorry! You cannot open this case before 26-Nov-20 17:02 EST.You can only open the case 4 days from the end of this listing."Since when did this change from ...

Adding .CA listing to post on ebay UK. Seeking clarity with shipping fees.

Hello. My listings that are posted to the UK site through the "additonal eBay site UK" options are having issues. I'd like to post the odd listing on UK here and there with simplicity to the buyer and reduced long term effort to myself. UK buyers are...

Help! Ready To Abandon Ship!

First of all, let me say I hate this Managed Payments already. Had my first sale using it. So eBay sends me an e-mail saying item is sold & paid for. But I have no record of where the money is yet. PayPal always sent me the paid statement with all th...

Resolved! Cheeky Customer with Question

I'm still laughing at this one. Got a question this morning on a cookbook I have listed."My mom had this book. Can you send me the recipe for the yams/sweet potatos?" Sheesh.