Refunding question

[theafkgamer]

Hey all,

Had a buyer purchase from me this morning. Later on in the day, the buyer messaged me saying he purchased & paid by accident and does not want me to ship.

I sent a message back verifying, no response yet.

My questions is how can I refund & cancel this transaction while still getting my fees back?

Thanks.

[rosscd57]

I am pretty sure that if you cancel - you do not get your fees back. If he has aready paid you and you refund - I think you are SOL. If you both mutally agree to cancel - you don't get your fees back either.

I am not sure there is a solution to this one - you may have to phone eBay.

How do you purchase and pay by accident - sounds like buyers remorse.

[theafkgamer]

I hope I'm not SOL. I'll call ebay in the morning.

The buyer is from Brazil, so it could be buyers remorse. Shipping charge is up there

[pjcdn2005]

You get your fees back by filing a mutual cancellation. If the buyer declines the cancellation then yes..you are out of luck. But I don't see why the buyer would decline.

If the buyer ignores the cancellation, you can close it after 7 days and you will then receive your fees back.

[pjcdn2005]

All the info should be here

http://pages.ebay.ca/help/sell/cancel-transaction-process.html