eBay

katlover1952 · ‎04-20-2021

My bank account for my eBay sales (tied to my Paypal acct of course) is located in the US. My understanding was that eBay was going to sort this out. Just a heads up for anyone who is in the same situation as me because I just talked to eBay this am. I am required to set up a new bank account in Canada. It can be in US or CAD dollars. I sell on both sites. This IMO is a definite inconvenience to sellers in this situation but it is pretty obvious to me that eBay does not really care.

Something interesting that came out of the conversation was the rep indicated the account had to be in Canada & that eBay would be collecting & paying my income tax on the sale. I said whoa eBay better be doing anything with my income tax as I file that on my own. I asked if he meant sales tax & he said yes. Not surprising I suppose as the provinces must be hating missing out on this revenue & the Amazons of the world are already collecting & remitting.

Anway sounds like there is no longer any time & that this issue was never going to be solved so we must change our bank accounts for them. As I sell on both .ca &.com the big question is now should I open a US dollar account or a Canadian dollar account. Whichever I am sure their exchange rate will not be in our favour. Just curious as to what those of you sell on both sites opened.

chengda85 · ‎04-27-2021

with this new system what happens now if a buyer disputes a sale? previously they did it through paypal right? now if the buyer paid through paypal but it's sent to my bank, and they open a dispute what happens?

blackranda2 · ‎04-27-2021

"But a seller may be able to recover that money if it was sent through PP goods and services. Money being sent that way is like making a purchase so if the buyer doesn't send you what you paid for..the package with the label..the seller could win an item not received claim. I know of at least 2 sellers who got the return shipping money back way but it was a while ago so I dont know for sure if it would still work."

Thanks for this info. Never though of it that way. It does make sense. The seller would have to be very specific when they sent the money that it was for return shipping or a return shipping label for a product which the buyer had purchased and wanted to return. I could see that working before but I wonder if it would now with managed payments if there wasn't a record of the original transaction on PayPal. Would be interesting to hear from anyone who is enrolled in MP and has done it.

I really appreciate all the responses from everyone on this board. Although I may not be selling on eBay in the future, I think it is very important to try to get as many of these kinks worked out if possible for those who will be. We have all had one of the most chaoctic years of our lives with the pandemic. Nobody needs any more chaos added to that mix. In my opinion, eBay couldn't have picked a worse time to dump this on us. I have an idea why they thought now was a good time to do it but that is beside the point. Since they still have a contract with PayPal until 2023 I think they could have waited until life got back to being a bit more normal first. Which by the way 2023 was the tenative time frame when they first informed of this change coming about. Then they said that when they switched over to managed payments if a buyer paid by PayPal the money would still go to the seller's PayPal account until then. We all know that is not happening with managed payments now though. So of course many of us are upset by them saying one thing (or in this case 2 things) and then not doing it. Not a huge surprise to those of us for have been here a long time as we know their track record. Still a huge pain in the butt nevertheless.

blackranda2 · ‎04-27-2021

Thanks for your reply. I know that was the way it used to be because I had it happen to me once before a long time ago. Some members have said nothing about ebay's MBG has changed with managed payments so hope that is right.

I also had aa package return to me damaged due to terrible packaging by yhe buyer and eBay told me I did not have to refund the buyer anything in that case. The item was useless when I received it back. The buyer was furious with me and then said the item arrived that way. But he had not said anything about it being damaged when he contacted me about returning it just that he didn't need it anymore.

Sometimes it is simpler to just refund right away when you get a complaint and not bother with getting it back but to me that leaves a wide open avenue for future issues. Pretty sure buyers communicate with each other the same way seller do.

marnotom! · ‎04-28-2021

@chengda85 wrote:

with this new system what happens now if a buyer disputes a sale? previously they did it through paypal right? now if the buyer paid through paypal but it's sent to my bank, and they open a dispute what happens?

First, a little terminology clarification. A payment dispute, often referred to as a "chargeback," is something the buyer would file with their credit card issuer. The credit card issuer would then contact eBay because eBay is the "merchant of record" for the sale. eBay will then ask you for information that the credit card issuer is looking for in an attempt to resolve the dispute.

Previous to the introduction of Managed Payments, buyers also had the option of making claims through eBay's Money Back Guarantee program or PayPal's Buyer Protection policy. As far as I can tell, this hasn't changed. The difference might be that since PayPal payments are now being made to eBay rather than the seller, a PayPal claim would be handled by eBay who would be asking the seller for information related to the sale in pretty much the same manner as they would for a dispute/chargeback.

katlover1952 · ‎04-29-2021

Well PJ you were totally correct & the eBay MP specialist was totally out to lunch & did not have a clue what they were talking abount. Yes they will, unfortunately, only deposit to CAD accounts in a Canadian bank.

Wish they would train their reps better!!!

katlover1952 · ‎04-29-2021

Just had my first payout on MP & wow seems more costly to me. I had a sale of 16.99 + 3.50 shipping for a total of $20.49 & they deposited $13.42 to my acct. I could not figure what the fees were so an eBay rep mailed them to me.

My total fees were $7.07 which is around 34%. They were broken down as follows:

FVF - $2.47

FVF fixed $0.32

eBay seller fee -$2.79

Activity: FVF

PRE VAT 0.30

VAT RATE: 0.05

FEE:0.32

FVF

PRE VAT 2.36

Vat Rate:0.05

Fee: 2.47

This does not even add up properly so am confused. Does the eBay seller fee replace the Paypal fee cause it is more than what Paypal charges normally. Do not know whether to call them back or not. They could not tell me what my fees were on this transaction this am but said they would send me an email which they did at 4pm (I called them around 8:30 this am). If anyone has any insight into this I would be grateful.

pjcdn2005 · ‎04-29-2021

You should be able to see a breakdown of fees in seller hub/payments....I'm not sure if you would see the breakdown in summary or payouts but it should be somewhere under payments.

Trying to figure this out but I have few questions..

This is the listing on .ca correct?
Where was the buyer? If outside of Canada was there tax on the sale?
Before MP were you being billed in $US? I am wondering if you still are since the .30 transaction fee is showing as .32.

The part after Activity:fvf is confusing. You sold 2 things on the 27th so perhaps the fees for the second item is what is showing in that section. But you haven't received the payout for that sale because it is in $US and according to some sellers, their US $ sales are taking longer. I'm just guessing here....

katlover1952 · ‎04-29-2021

The sale was in Canadian dollars & it is to a Canadian buyer. I think the .02 cents is GST on the 30 cent fee.

Prior to MP if I sold a US item they converted the fees to CDN dollars. I am kind of lost with this too.

The other item I sold that day is a US dollar item but it went to Paypal & I think this is because I talked to them about this because I had to open a Canadian bank account & close the US one so they said they would pay it into Paypal until then. I actually got the acct opened over the phone the same day & changed it but it can take up to 48 hours to change a bank account.

I will try looking at this on sellers hub. The rep I talked to could not find it this am (think there may have been a problem with their system) but what I posted was what she sent me in the email & it does not add up.

kawartha-ephemera · ‎04-29-2021

@katlover1952 wrote:
Just had my first payout on MP & wow seems more costly to me. I had a sale of 16.99 + 3.50 shipping for a total of $20.49 & they deposited $13.42 to my acct. I could not figure what the fees were so an eBay rep mailed them to me.
My total fees were $7.07 which is around 34%. They were broken down as follows:
FVF - $2.47
FVF fixed $0.32
eBay seller fee -$2.79

MP fee calculation when the following conditions apply:
a. The seller's registered address is in Canada.
b. The buyer's registered address is also in Canada.
c. The transaction originated from an ebay.ca listing
d. The seller has a store subscription.
e. All ebay fees charged to the seller are subject to 5% GST.

MP fee calculation.
(20.49 x 11.5% fvf) + 0.30 transaction fee = 2.65635
2.65635 x 1.05 gst = 2.78916 (rounds to 2.79)

Activity: FVF
PRE VAT 0.30 Transaction fee, 0.30 per order (PayPal charges an identical fee)
VAT RATE: 0.05 5% GST applied to your ebay fees
FEE:0.32 This is the 0.30 transaction fee + 5% GST
The calculation; 0.30 x 1.05 = 0.315 (rounds up to 0.32)
FVF
PRE VAT 2.36 This is your MP FVF: 20.49 x 11.5% fvf = 2.35635
Vat Rate:0.05 5% GST applied to your ebay fees
Fee: 2.47 The calculation; 2.35635 x 1.05 GST = 2.4741675 (rounds to 2.47)
This does not even add up properly so am confused. Does the eBay seller fee replace the Paypal fee cause it is more than what Paypal charges normally.
Yes, the Managed Payment FVF combines payment processing fees (replacing PayPal) and the old final value fee into 1 combined fee. Depending on the specifics of the transaction the fees charged may be slightly lower or higher than under the old system.
Do not know whether to call them back or not. They could not tell me what my fees were on this transaction this am but said they would send me an email which they did at 4pm (I called them around 8:30 this am). If anyone has any insight into this I would be grateful.

The not-so-fine print
The new final value fee is calculated on the total amount of the sale, inclusive of tax, shipping or handling, and any other applicable fees. The old final value fee was calculated on the total amount of the sale, excluding tax. With the old final value fee, you also had to pay a separate payments processing fee to a third-party based on the total amount of the sale, including tax.

For most categories, the final value fee is now 12.35% for non-Store sellers and 11.5% for Store sellers.

https://pages.ebay.ca/seller-centre/service-and-payments/simpler-fees.html

To access full MP transaction details it is necessary to use a Desktop and the Payments tab of Seller Hub.

The link below opens the Payments tab in Summary view. To view how fees were charged to specific transactions, select the All Transactions link on the left side menu, choose a transaction and open Transaction Details for a breakdown of the fees charged.

https://www.ebay.ca/sh/fin/summary

The Payments information available in Seller Hub / Payments is NOT available in My eBay/Payments or using the App. For some reason it is not possible to access the Payments tab of Seller Hub using a mobile device, the link redirects to My eBay, this has been my experience.

kawartha-ephemera · ‎04-30-2021

There are additional fees involved when listing on international sites, in other words any site other than ebay.ca. Extras include 3% currency exchange fee and an international fee. The broad strokes are explained here.

https://www.ebay.ca/help/selling/fees-credits-invoices/selling-fees?id=4822#section8

Edited to add that the international fee also applies to ebay.ca listings.

pjcdn2005 · ‎04-30-2021

What I don't understand is the almost $7 difference in the amount that was deposited when the fees were under $3. What am I missing?

"I had a sale of 16.99 + 3.50 shipping for a total of $20.49 & they deposited $13.42 to my acct."

kawartha-ephemera · ‎04-30-2021

I don't know why the OP feels over $7 in fees were charged on a $20.49 jewelry order, that is simply not possible. The OP did not mention if it was a PL sale or not, even then that fee is likely to have been under a dollar, those charges are accounted for in a separate transaction all of their own.

marnotom! · ‎04-30-2021

@katlover1952 , how are you paying for your shipping labels?

katlover1952 · ‎04-30-2021

It is as I stated. The sale was $16.99 + $3.50 shipping totalling $20.49 CAD. They deposited $13.42 to my account. The eBay rep sent me the charges I was supposedly charged which did not add up to the difference & I have no idea. This was my first MP sale & I was not impressed.

katlover1952 · ‎04-30-2021

I am going to continue to use Shippo. Possibly may use eBay labels if & when they get the measurements straightened out to reflect what CP wants.

what are you using?

marnotom! · ‎04-30-2021

My wife and I consider ourselves more or less retired from selling now but I keep sticking my nose in the boards in an effort to keep up with eBay's changes so we're not blindsided should we decided at some point to resume our eBay careers.

I asked what shipping method you used because my understanding is that eBay Labels will let you take their fees out of pending funds and I was wondering if the amount you paid for shipping somehow ended up with the fees you were charged. This doesn't appear to be the case, though. 😕

kawartha-ephemera · ‎05-01-2021

@katlover1952 wrote:
It is as I stated. The sale was $16.99 + $3.50 shipping totalling $20.49 CAD. They deposited $13.42 to my account. The eBay rep sent me the charges I was supposedly charged which did not add up to the difference & I have no idea. This was my first MP sale & I was not impressed.

You are quite right, taken as a single transaction the numbers do not add up. There must have been at least 2 transactions involved here, perhaps more.

A suggestion, in either Seller Hub or My eBay locate and select "Payouts". Locate the Payout transaction sent to your bank account, and select Transaction Details. Shown will be a list of all of the transactions included in the Payout. Some transactactions will be credits, some may be debits. Transactions that result in a debit include things like Promoted Listing fees, Listing Fees, literally any eBay fee, and of course Refunds including Partial Refunds.

In saying "They deposited 13.42 to my account" do you mean they sent a Payout to your bank account? Or do you mean they posted 13.42 to Available funds? If you were referring to Available then refer to the Transactions list to see credits and debits.

Also, for those who may have missed the eBay Canada non-announcement. The monthly invoice has been eliminated for MP accounts, as a result MP sellers are in full pay-as-you-go mode.

reallynicestamps · ‎05-01-2021

@chengda85

The buyer is still paying through Paypal. or a card, or now ApplePay or GooglePay.

So the buyer would have a backup from PP or the card's chargeback service. It is my understanding that APay and GPay are basically PP in a new dress-- different companies, of course.

So the buyer disputes through their payment processor or their card, although most will start with eBay.

And so for we haven't seen any reports on problems with MP and refunds.

Which tells me that :

Disputes are rarer than they seem to be when reading the Boards.
The disputes that have occured under MP have gone smoothly.

BUT

Watch out for the new policy that the seller has to actively seek her FVF back in a failed transaction.

lotzofuniquegoodies · ‎05-01-2021

@reallynicestamps wrote:
@chengda85

The buyer is still paying through Paypal. or a card, or now ApplePay or GooglePay.

So the buyer would have a backup from PP or the card's chargeback service. It is my understanding that APay and GPay are basically PP in a new dress-- different companies, of course.

So the buyer disputes through their payment processor or their card, although most will start with eBay.

And so for we haven't seen any reports on problems with MP and refunds.

Which tells me that :
Disputes are rarer than they seem to be when reading the Boards.
The disputes that have occured under MP have gone smoothly.

BUT
Watch out for the new policy that the seller has to actively seek her FVF back in a failed transaction.

Another situation to watch out for happens when Pick Up is involved. The FVF's are charged as soon as the buyer checks the pickup option. If things go south and the buyer doesn't pay(Paypal or cash on the barrelhead) you have to follow up with eBay as a Non Paying Buyer. Could get kinda messy in a situation where it is basically...You Said, They Said!! Not sure if this is officially covered in the eBay legalease fine print. There is nothing I can find .

-Lotz