Seller protection????

[colleenscollectablesbc]

The reason I stopped selling on ebay after being a top rated seller for 7 yrs was because of NO SELLER PROTECTION. I was given bad info, time and time again. This dragged a problem on for months. The buyer could DO NO WRONG even when she did. It was so disgustingly one sided, that I could not stomach selling one more item on ebay. Because the buyer was a big spender, they took her side, even after telling me many many times that I was in the right. Causing me to have to refund all the monies involved, even the shipping I'd paid, and in the end I didn't even get my items back. The amount of hours spent on the phone and emails was huge and all for nothing. I had no back up, nothing. So excuse me if I'm just a bit leery of your new promises. 

[lotzofuniquegoodies]

This concept of "Buyers Remorse" being a valid reason for any return is just wrong. You make a purchase after reading a listing you've accepted responsibility for that purchase just like the seller has made a commitment to sell something to you. End of story. I had a customer recently, cancel an order right after payment, just after I finished processing the postage.  They changed their mind for some unknown reason. eBay called it a return. Even tho it hadn't had time to get to the post office.  Had to wait 3 weeks for a credit on the postage and was required to refund the customer. Still shaking my head!!! That's the rattle you're hearing!!!

-CM

[momcqueen]

Is this about an email you got today from eBay regarding the Spring Seller Update? Maybe raise your concerns on that thread instead.

https://community.ebay.ca/t5/Seller-Updates/2018-Seller-Update-Feedback-Thread/m-p/395426#M3328