Shipping

[eladish]

I've listed watch links which weighs 50g, and I choose 200g for total shipping weight. The problem is when the buyer choose 4 of them , the system calculates 4*200g =800g , so the total shipping cost from Canada to Europe jumps from 40 to 70 dollars.However, the total weight for 4 link with envelope is less than 200g. How can I manage this issue?
Thank you

[hlmacdon]

Ebay's cart treats each item as the packaged weight and sums them so you'll have to work around that. Flat rate shipping rules or promotional shipping rules are one way of dealing with it, you either set a per additional item cost or cap the maximum amount that will be paid. Another option is to use a calculated shipping rule to deduct a weight amount. Whichever option won't get you exact results, you sort of have to guestimate based on what your average orders look like quantity-wise while looking at the different shipping weight and cost brackets for your carrier. 

You can see various shipping rule options here. Given you are in Toronto you might want to look at using Chit Chats Express for your international shipping. 

[t_bjarnason]

You can either: 

A) Send the buyer an updated invoice after they purchase your items but before they pay. This way you can adjust the package weight and adjust the shipping rate. You can't always count on this option however, as even if you request that they contact you for an invoice prior to paying, many will just pay first anyways. 

B) Refund the buyer the difference if they have already paid

C) List your items with a lower shipping weight. You said that 4 links come to less than 200g, which means one set should be less than 50g, correct? Right, you already stated that they are 50g.  This option would probably solve 99% of the issues you are having. And lastly, 

D) There are combined shipping rules that you can play with in Account Settings > Shipping Preferences > Calculated Shipping Rules. Here you can have the system add up all the weights and subtract an amount, though I'm honestly not sure how effective this would be as I haven't used it myself. 

I think the best option for you would be C and list all your items with the correct shipping weight to begin with. 

[ypdc_dennis · Accepted solution]

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@eladish wrote:
I've listed watch links which weighs 50g, and I choose 200g for total shipping weight. The problem is when the buyer choose 4 of them , the system calculates 4*200g =800g , so the total shipping cost from Canada to Europe jumps from 40 to 70 dollars.

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Using your numbers:

One item (50g) + packaging is 200g

Two items (100g) + packaging is 250g

Four items (200g) + packaging is 350g

Calculated shipping to Europe is in steps of 250g.  USA starts with a 100g step.

Assign a weight of 120g for each item.

1-2 items will have a ship cost of 250g

3-4 items will have a ship cost of 500g

...

Weigh what you want to sell to get a more accurate calculation.

If 4 items are under 250g packaged use 60g per item   (4x60 is less than 250)

If 3 items are under 250g packaged use 80g per item

If 2 items are under 250g packaged use 120g per item

-;-

[recped]

Given that you items are so light you would be better off using Flat Rate instead of Calculated. Shipments that light will have very simlar rates no matter where oit's going to (other than Canada/US which you can set a different Flat Rate.

For something like the links you could probably offer a flat rate for the first one and free for any additional since the actual shipping cost isn't going to change at all.

[eladish]

Thank you for your time.