Unable to open messages on phone

[zee-chan-jpn-books]

Anyone has this problem? I got an eBay email notification about a buyer sent me a message and I'm trying to reply, but the website kept looping back to the home page despite I also tried to click the message link. Also, "classic view" didn't work. Anyone figured out a workaround for it? I don't want to turn on my computer just for replying one sentence argh 😫

[zee-chan-jpn-books]

Here's a screenshot from my phone. So that's where I normally click to send messages, except instead of opening my messages, it just kept looping back to eBay homepage which is annoying as hell... It does the same thing when I click "reply" button in the email. tyler@ebay I tagged you anyway but I'm pretty sure I'll turn on my computer to reply in a couple hours. But this is very annoying though, the means if I get a message at work, I won't be able to reply until I get home to my computer!! And I work 12 hrs a day, normally I don't even turn on my computer when I get home after work!

[zee-chan-jpn-books]

Another screen cap. This message button (showing the 1 new message) also doesn't work and loops back to homepage. The bottom "classic site" button also doesn't give me classic view so I can't even go try to reach my messages from there. Very annoying.

[eburtonlab]

Are you able to read your messages if you use the eBay app?

Or are you able to read your messages using a browser if you first request the desktop site version of the page?

Instructions for requesting the desktop site version of the page in your browser can be found on the US site here:

https://community.ebay.com/t5/Technical-Issues/Will-not-stay-in-Classic-Site-mode-listings-appear-in...

If you go to ebay.ca and request the desktop site version of the page, and then open links in the same browser tab, everything in that browser tab should stay in desktop mode.

Not sure why your messages are not loading in mobile site mode -- they seem to be loading on m.ebay.ca for me.

[tyler@ebay]

Hi @zee-chan-jpn-books - thanks for giving me a holler on this, it's definitely frustrating. 

Will you let me know what mobile device, OS and OS version you're using? The only time I've heard of the looping error occurring is for browsers that are no longer supported (which is fairly rare). 

[zee-chan-jpn-books]

Thanks Tyler.

Samsung Galaxy A70
Default Samsung internet browser version 12.1.1.36
Android version 10
One UI version 2.0

Phone I just bought a few months ago and I think it's a 2019 model, so fairly new.

[zee-chan-jpn-books]

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@eburtonlab wrote:

Are you able to read your messages if you use the eBay app?

If you go to ebay.ca and request the desktop site version of the page, and then open links in the same browser tab, everything in that browser tab should stay in desktop mode.

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I don't have the eBay app and I don't plan to install it. But using the browser to launch desktop mode worked, replied to another message with it today. Thanks for the suggestion! 

[eburtonlab]

You are most welcome -- glad to hear that worked!

[zee-chan-jpn-books]

Sadly this "browser desktop mode" workaround no longer works!! The buyer will have to wait till I get to a computer in the evening. Funny I can use the board but not reply to buyer messages.

tyler@ebay  

This is the error message I got when I tried browser desktop mode..  and my phone is a 2019 Samsung A70. Not that old!

The eBay mobile website is no longer supported on this device. Access all your eBay activity from your desktop or a supported Apple, Android or Blackberry mobile device.

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Copyright © 1995-2018 eBay Inc.

[eburtonlab · Accepted solution]

What browser are you using? It might be worth trying another.

Starting from the main ebay.ca page and requesting the desktop site on that page, I am able to load the desktop site version of the page and -- as long as I open links in the same browser tab -- I can navigate throughout the site including the messages inbox using Chrome or Firefox on my old Motorola E4 (Android 7.1.1).

[kawartha-ephemera]

Re; open in desktop mode.

Maybe try flipping your phone around so you are holding it in landscape orientation, then try opening the page again. I've noticed the extra screen width gained by orientating the screen to landscape sometimes influences whether I get desktop or mobile view.

Another option would be to logon to Seller Hub ... there is not a mobile version available, only desktop view, so the full Seller Hub desktop experience is always available even on a small cell phone.

From there you could try replying from the message "notification" provided there or if applicable from the Order's "contact buyer" link.

This may not help with replying to messages though as Messages is not contained within Hub, just linked to.

Imo most of the native Samsung apps are not so great. I'm also on Samsung Android 10 ... Edge and Chrome work very well with ebay, I doubt the native Samsung browser is very high on ebay's "must work with" list.

[zee-chan-jpn-books]

Thanks guys! I turned to landscape mode and went to desktop mode from eBay.ca homepage and it worked!! And yes I was using the default Samsung Internet.

Too bad I could only click one post as solution. I wanted to click both of your posts =(