Unable to send an invoice for a total requested buy buyer.

[triber]

When I try to send the invoice I keep getting a message  There is a problem, try again later

Does anyone know what I can do?

[pjcdn2005]

At one time there was a glitch that showed an error message even though the buyer did receive the invoice.  To check if that is happening now, check off the 'email a copy to me' (or something similar).  If  you receive a copy of the invoice via email, you'll know that the buyer received one too.

[msau4301]

If you are sending it from the requested link I saw something here a few days ago about something wonky happening with "Request Total". I often send combined invoices (even though buyer hasn't requested) and do it from my Orders Awaiting Payment section. One of the dropdowns should be Send Invoice. Maybe you can send it from there?

[triber]

I finally called eBay and after checking for several minutes, they went into the buyers account and found that the invoice had been sent. I told them I had never received an email saying they had got it, and was told it is a glitch! I told them I HOPE the buyer didn't receive the about 20 times I had tried to send it, they would think I was desperate to get the payment.

I had sent an email to this buyer explaining the problem, she is a repeat buyer but never any communiction.

[msau4301]

Okay...the dreaded "glitch". As pjcdn suggested there is a way to get a copy of invoice sent to you (I don't check that off myself) but I usually get a copy sent. Also I find if you look under your orders, if they show up there the way you sent invoice (gathered together if combined, etc.) it's another way to check.

At least it was a regular buyer so she probably won't mind.

[triber]

The rep took me to check that way, but that didn't work either and there was no way to find out what invoice I had sent to the buyer.

[lotzofuniquegoodies]

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@triber wrote:

The rep took me to check that way, but that didn't work either and there was no way to find out what invoice I had sent to the buyer.

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If you again go to send a revised invoice...it should show you what the last attempt looked like. You don't want to send again. I believe it saves that info but not positive. Same thing happens if you use the tool for creating a packing slip from the dropdown. If you use one of eBay's suggested wording or your own variation that is what will show up when you go to print.

-Lotz

[triber]

But every one said There is a problem, and each time I tried again, my shipping reduction didn't show, it went back to the original one.

[lotzofuniquegoodies]

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@triber wrote:

But every one said There is a problem, and each time I tried again, my shipping reduction didn't show, it went back to the original one.

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Then sounds like there is a new glitch with sending invoices. Not really sure why the concept of a seller sending a revised invoice or a buyer requesting one is such a challenge on the various eBay systems. But it is.

-Lotz

[recped]

Did you Preview the Invoice?

Did you click the send button from the Preview or did you go back to the original page? If you did that it used to (maybe still does) revert back to the original default before you made the adjustments.

[triber]

If I clicked on the send button, the changes were there, but still a message that there was a problem. If I found another way to open the link it had always reverted to the original, there was no way to do it without getting the problem message.

The rep said the only way to see if it was sent was to her was to go into the buyers account, there was no way for me to do that of course. Anyway, the buyer finally contacted me and said she has received it and she paid it. Such a lot of work and problems for something that should have just been easy.

[recped]

You can go to your Awaiting Payment list and see if the total or the shipping amount has been revised.

I send quite a few invoices for combined orders, once or twice I've seen the same error message but you can see in Orders that the total amount was changed and I'm pretty sure I was copied on the invoice that supposedly wasn't sent (not positive, it's been a while since I've seen the error).

[lotzofuniquegoodies]

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@triber wrote:

If I clicked on the send button, the changes were there, but still a message that there was a problem. If I found another way to open the link it had always reverted to the original, there was no way to do it without getting the problem message.

The rep said the only way to see if it was sent was to her was to go into the buyers account, there was no way for me to do that of course. Anyway, the buyer finally contacted me and said she has received it and she paid it. Such a lot of work and problems for something that should have just been easy.

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@recped 

Unfortunately it is not saving.

In the past when you sent a revised invoice it would save the information as a record. For some reason now it no longer does that. Had a customer buy 4 items then state they wanted to add an additional item. When I went to check invoice sent, it was correct. When I went to resend an invoice total was there with applicable tax for 4 items but shipping options are now blank.  Similar to personal note for packing slip no longer saves (to sellers dropdown) or adds an option for next time, as it was supposed to.

-Lotz

Sidenote:  When customer pays information between payment email and transaction detail conflict. Noticed this in past. See attached screenshots. eBay math can be extremely baffling.  Always a good idea to make sure you have been paid correctly before processing the shipping label.

Transaction Detail:

Paid Email. The 5.18 is actually the applied state tax, which is collected from customer but does not see light of day in sellers pocket.