Unrealistic Delivery Estimates for International Orders

There definitely seems to be something wrong with the delivery estimates being shown to buyers for flat-rate shipping options.

I list on dotCA and always use flat-rate "Economy International Shipping". I remember when I started doing this it would give me a long time frame for delivery (2-3 months if I recall correctly) which was helpful because it provided additional cushioning against potential Item Not Received claims from impatient buyers. Now it seems to be consistently showing delivery within a matter of weeks instead of months.

As a specific example I sold an item to Mexico on October 19th. I have one business day handling. According to the order details the "Estimated delivery date shown to the buyer" is Oct 31 to Nov 10. That is 7 to 15 business days. This is entirely unrealistic; "Economy International Shipping" should be the cheapest and slowest option, not 7 to 15 business days. It takes longer than 7 business days for some domestic Canadian orders to be delivered, let alone orders to other countries.

To put this into perspective Canada Post's delivery estimate for Xpresspost International - a designated EMS service, and the second fastest option offered by Canada Post - to Mexico is 18 business days. So based on eBay's estimated delivery my parcel could be shipped via Express Mail (at a cost of nearly $80 CAD) and still be considered late for "Economy Shipping".

This must be a mistake, no? Has something changed? Where is eBay getting it's delivery estimates from? devon@ebay ?

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@dhslk 

Here are the eBay employees who are trained and have some authority.



https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.

The phone agents work for  a sub-contractor in Utah.

 

But more generally.

Surface shipping is too expensive for what you get.

If your customer can't afford Air Mail, he can't afford to buy internationally.

I am old and crotchety.

 

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@38e_avenue wrote:

Good to know Ebay is aware of the problem. Thank you for letting us know. 

Because of the problem I am always at risk of loosing my TRS Plus blue ribbon. I decided not to provide the tracking number to my international customers any more. Last Christmas most of my international shipment were "late", according to Ebay delivery estimates.  Not a pleasant feeling: I ship the same day already knowing, that I will get defects - and there is nothing I can do. It kills my motivation to maintain my bleu ribbon. 

 


@dinomitesales 

@38e_avenue 

I've heard of tickets being opened for this in the past. Has it ever been fixed or is it just the same problem being re reported. The info when I tested for random A to B has always been generic. For years!!!

-Lotz

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