
10-21-2022 07:20 PM
There definitely seems to be something wrong with the delivery estimates being shown to buyers for flat-rate shipping options.
I list on dotCA and always use flat-rate "Economy International Shipping". I remember when I started doing this it would give me a long time frame for delivery (2-3 months if I recall correctly) which was helpful because it provided additional cushioning against potential Item Not Received claims from impatient buyers. Now it seems to be consistently showing delivery within a matter of weeks instead of months.
As a specific example I sold an item to Mexico on October 19th. I have one business day handling. According to the order details the "Estimated delivery date shown to the buyer" is Oct 31 to Nov 10. That is 7 to 15 business days. This is entirely unrealistic; "Economy International Shipping" should be the cheapest and slowest option, not 7 to 15 business days. It takes longer than 7 business days for some domestic Canadian orders to be delivered, let alone orders to other countries.
To put this into perspective Canada Post's delivery estimate for Xpresspost International - a designated EMS service, and the second fastest option offered by Canada Post - to Mexico is 18 business days. So based on eBay's estimated delivery my parcel could be shipped via Express Mail (at a cost of nearly $80 CAD) and still be considered late for "Economy Shipping".
This must be a mistake, no? Has something changed? Where is eBay getting it's delivery estimates from? devon@ebay ?
12-10-2022 11:19 PM
Here are the eBay employees who are trained and have some authority.
https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
The phone agents work for a sub-contractor in Utah.
But more generally.
Surface shipping is too expensive for what you get.
If your customer can't afford Air Mail, he can't afford to buy internationally.
I am old and crotchety.
12-10-2022 11:24 PM
@38e_avenue wrote:Good to know Ebay is aware of the problem. Thank you for letting us know.
Because of the problem I am always at risk of loosing my TRS Plus blue ribbon. I decided not to provide the tracking number to my international customers any more. Last Christmas most of my international shipment were "late", according to Ebay delivery estimates. Not a pleasant feeling: I ship the same day already knowing, that I will get defects - and there is nothing I can do. It kills my motivation to maintain my bleu ribbon.
I've heard of tickets being opened for this in the past. Has it ever been fixed or is it just the same problem being re reported. The info when I tested for random A to B has always been generic. For years!!!
-Lotz