When is ebay going to start protecting sellers again?

[zelascomics]

Once again, another terrible experience with a seller and ebay does nothing. When are we going to be able to leave negatives for buyers again? I have had numerous non-payers, bad buyers, etc. etc. There is literally no way to warn any other ebay sellers about problem buyers!

How does that help the community?

Having a non-payment strike does no good when I cant see it.

I have an anchor store and over 9,000 listings and someone with very little feedback can just claim anything and we cant do a thing.

I'm tired of the hassle and beyond frustrated!

[femmefan1946]

Don't you have your Seller Preferences set to automatically Block bidders with Strikes for non-payment?

If you have, it is possible the Block is working as it should, and you never see those Blocked bids.

If you don't, enable that option now.

It may be worth noting that  there seem to be more Unpaid Items in the dying Auction format, down to 15% of transactions with most of those including a Buy It Now option.

Buyers have shown a definite preference for Fixed Price purchases and it is possible that one reason for having a lot of UIDs is that your customers think they are buying rather than buying.

You can also add Immediate Payment Requred to Fixed Price listings. Those listings will stay visible and active until someone actually forks over the cash.

BTW, this: Please note shipping with a tracking number is required for all wins (combined or separate) over $45.00.

is not allowed on eBay.

We cannot exceed the cost of shipping we post, although we can upgrade at our own cost.

[recped]

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@zelascomics wrote:

Once again, another terrible experience with a seller and ebay does nothing. When are we going to be able to leave negatives for buyers again? I have had numerous non-payers, bad buyers, etc. etc. There is literally no way to warn any other ebay sellers about problem buyers!

How does that help the community?

Having a non-payment strike does no good when I cant see it.

I have an anchor store and over 9,000 listings and someone with very little feedback can just claim anything and we cant do a thing.

I'm tired of the hassle and beyond frustrated!

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Warn your competition? Why would you do that? How would giving a neg to a buyer warn anyone, the overwhelming majority of eBay listings are Fixed Price, sellers don't know they have a buyer until they make a sale.

In any event, back in the day when sellers could give buyers negative feedback there were just as many if not more non-payers and problem buyers. Also back then there were plenty of sellers who used feedback for nothing more than retaliation against any buyer that would dare complain about a transaction including those where the seller was 100% at fault.

[strange*highways]

Why do your listings contain pictures of items that are not included in the listing ? 

You should only be including pictures of the actual item for sale.  

[zelascomics]

Yes, that is true but negatives for non-payment would warn me as I would see that there were non-payment issues,  you can cancel an order. Or if someone made an offer. What about that? It would be nice to know if they actually pay.  So your point is moot and can be conunter argued. I prefer not to have people not pay but if you enjoy them, fill your boots.

Competition, that's not what I said. I don't even consider other sellers as competition. I look to HELP other sellers with this type of feedback. Go back and re-read what I wrote. Feedback is supposed to be a way of communicating a buyer or sellers worthiness, not just only positves.

What I am saying is that if I had someone not pay me, we should be able to leave a negative so that others can be warned to potentially stay away or be warned. I would appreciate knowing but I guess you wouldn't, so Fair enough.

[zelascomics]

Thanks for your input. I didn't know that we can automatically block bidders. Much appreciated.

[nostalgicaftertaste]

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Warn your competition? Why would you do that? How would giving a neg to a buyer warn anyone, the overwhelming majority of eBay listings are Fixed Price, sellers don't know they have a buyer until they make a sale.

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Another perspective from someone who is open to offers: There was one instance where a seller left negative remarks about a particular buyer who made offers to me in the past. Once I read that, I finally blocked them.

[cumos55]

Sellers have to learn how to protect themselves.

A seller has to learn what not to do... and then if a problem does occur the seller must follow a protocol  that can be used to address the problem.

There are many ways to block a buyer....  I use the blocked bidder list.

There are also other ways to block a buyer.... people that do not pay.....  if they buy

Never hesitate to report a buyer.... too many reports and the buyer is removed from eBay...

If a potential buyer asks a question  check to see the feedback they left for sellers

[nostalgicaftertaste]

Yes, individual sellers can implement safeguards to protect themselves, but what the OP is advocating is some way of alerting the community at large. There is one particular person I can think of who has a history of filing false INR claims. I know this because at least five other sellers had issues with this person within a one-to-two month period. After my experience with them, I've actually warned multiple sellers about this person by contacting them directly, and everyone has come back to me to say that the buyer did eventually claim they didn't receive their item. So for them, this is an established pattern that seems to go unpunished.

[reallynicestamps]

The basic reason negs for buyers don't work is that eBay is not an Auction site anymore.

Most sellers only learn who their customers are when he buys.

At which point, negatives would be too late.

• Over 85% of transactions are Fixed Price.
• Most Auctions include a Buy It Now option. 
• Auctions are often sniped by last nano-second buyers.

And in none of those situations can the seller Block the buyer.

And contrariwise, Negative Feedback can be read by future potential customers.

And there is nothing like seeing a retailer have a temper tantrum to make a buyer backbutton and find someone more professional.

I was surprised that an experienced eBayer like the OP did not know there has been a Blocked Bidder option for decades.

I suspect that using it will end most of his problems with deadbeats.

And moving from Auctions to Fixed Price, but that's another tactic for another day.

[leanniefaith]

How do sellers protect themselves.  A buyer said my item was not as described.  I immediately offered a mailing label so she could send item back.  She was keeping my item because of the inconvenience to her and never sent them back.  Ebay froze the funds $125 for 90 days and then just found for her and gave her back a refund and she keeps my item.  Ebay said it had to do with the bank where she paid.  The bank found on her behalf.  No one contacted me, no pictures of the item were ever asked for.  

So anyone could say the item was not as described and keep it and as long as it was paid by CC, the CC company returns their $ and Ebay does nothing.

How do I make sure this never happens again?

There should be no refund until the seller has received the goods back.  It is not rocket science, why doesn't Ebay protect their sellers.

[reallynicestamps]

You should not have "offered" to send a label.

You should have purchased the label and sent it to her.

Hindsight is sadly 20/20.

Then when it is not used you can show eBay that the product was never returned.

The cost of the unused label will be refunded eventually. It may take a month.

When she went to her credit card, eBay can mediate, but without that label they don't have much to workwith.

You need to be able to PROVE that you actively tried to settle the problem. And the offer was not enough to prove your willingness.

There should be no refund until the seller has received the goods back.

Exactly.

And sending the label is how you get the goods back or why the buyer /scammer loses the Claim.

[pjcdn2005]

Was this a claim through eBay or was this a chargeback through the buyers bank?  If it was an eBay claim and  the seller does not send a label then eBay considers it as if you do not want the item back.  If you did send a label then I'm nit sure what happened and would contact eBay through eBay cs on FB, Instagram or X.    

But if it was a payment dispute/credit card chargeback, it is the bank who decides the outcome.  In some cases ebay will protect sellers from a nit as described chargeback but it is a difficult thing to fight.

more info:   https://www.ebay.ca/help/policies/selling-policies/payment-dispute-seller-protections?id=5293&st=3&p...

&lucenceai=lucenceai&docId=HELP1678

If you have more questions please start a new thread as they will probably close this thread from 2019.

[kh-syedse]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread, if you wish to continue to discuss this topic.

Thank you for understanding.