Seller Central

WWYD re combined payments?

I had someone buy 3 CD's seperately within a couple of seconds. They did not use the cart on ebay to take advantage of combined shipping discount. I specifically have shown on my listings how to get combined shipping. Also when you look at the shippi...

Ebay Canada Sales to US - USPS Labels with US Return Address?

I'm tired of refunding US SNADS without a return because shipping is too expensive to Canada. There's too many buyers out there that milk this. I know most of them that are provided with a label will just return a widget instead of the item they want...

Managed Payment - How to get CAD currency?

Hi, I am on Managed Payments and ebay wrote to me:Register to receive payouts in US dollarsHi arteis,Thank you for registering for eBay to manage your payments. In the coming weeks, we will be launching the ability for sellers to get paid in US dolla...

why is ebay forcing refunds, before item is due to be arrived..

Buyer opened a case for item not received a week ago, even though ebay shipping says delivery by July 26.. I had 3 days to resolver or get a strike.. Why is the buyer even allowed to open a case, before ebay's estimated delivery date???? The amount o...

1 Day into managed payments an I hate it already, can I go back to paypal?

I don't want to wait days and days for my money, I didn't mind paying paypal a small fee to put the money in my account immediately. Is there any way to go back? Managed payments sucks

Resolved! Managed Payments Killed my Shipping Discounts

I used to ship from Canada to the US through my PayPal account with NetParcel. A standard 9x7x1 bubble envelope cost me between 8-9 CAD and included tracking with up to $100 insurance. It is now $21 through NetParcel without going through PayPal. A f...

How do I send a invoice before payment ?

I have someone outside USA / Canada shipping area.How do I send them a Invoice that includes added shipping costs ?

Should/can I refund without a case being opened?

I have a buyer who bought a pattern from me. She has asked for a refund. I goofed, sent the wrong size, don’t have another to send her. I think she may be an elderly lady (well so am I) and she is having trouble understanding how to open a Not as des...

Media Mail greyed out for categories it should be eligible for

Tagging @bunbar who mentioned it in the chat this week: I've gotten a tech ticket opened for this, but they need more examples and information. If you are running into this issue please reply to this thread with the following: Seller ID (if different...

Would you block?

Appreciate thoughts on if you would block this ID? They bought a small item, $11.95 and free shipping by lettermail. They opened an INR, which is fine. I actually got a message from another buyer that they got the item, so I made an error and sent it...

Sales are almost non existent on new ID

I had to set up a new ID for selling in Canadian Funds as my main ID is in USD. Just as I was typing this, I got my first sale. Have you ever set up a new ID and how long did it take you to get it going? I sell as musicyouneed and musicyouneed2.

Ebay is changing the name in business policies.. for payment

I have been on managed payments for 3 months, now tonight, when i am relisting new items, under policies, payment policy, it is now showing managed payment.. when i click on view policy it says, error, tried it a half a dozen times..I get the name ch...

Unable to List / Update in the Trading Card Category

Hello, I am unable to revise or update any existing listings in the trading card categories. I am also unable to list new items in the trading card categories. I get the message "something went wrong, please try again in a moment" Unfortunately multi...

Sellers who use UR tracking numbers on small packets to the US...how do you use it?

I've started taking pics at the Post Office of the UR/CA tracking numbers for untracked small packets to the US. Being skeptical, i was unwilling to enter the tracking numbers after i shipped the item, in case it didn't show anything and the buyer wo...

Resolved! Peculiar situation with buyer. How to resolve?

I have a peculiar situation with a buyer. I sent an item out last week which UPS delivered. The buyer immediately opened return request which was more of a complaint saying that the tracking shows it was delivered to the wrong ZIP code. I checked and...

Buyer's Note to Seller

Before we switched to Managed Payments, if a buyer included a note to the seller with his/her payment, it would show up on the PayPal notice of payment. I just accidentally saw a part of a note only when I added a tracking number on my Paid and Shipp...

What is the formula that Managed Payments is using to calculate GST?

How is managed payments is calculating GST/HST/QST that is charged on a transaction's 'Total Fees'? (found at the bottom of each 'Transaction details' page for each transaction.) The GST rate is 5% for Alberta, British Columbia, Manitoba, Northwest T...

Resolved! Help With Denmark Vat Tax Code Ebay/Canada Post Warning Message

Hi Folks, I sold a bowl to someone in Denmark, when I went to print out the shipping label there is a warning message saying Canada Post has not updated their service yet - I saw a discussion about this and it was said to basically ignore the message...

Are we no longer doing unpaid item cases?

I tried to file an unpaid item claim today and can't find the option in any of the menus anymore.The only mention I found was if you go to - an order in the "all orders" list- context menu- report buyer- where it says, "If your buyer hasn't paid, ple...

If Fedex better than Canada Post at crossing the border?

So we all know about the Chicago issue... I was wondering if anyone has had any luck using Fedex for cross border shipments? I have always used Canada Post, as it is usually the cheapest option for my light shipments, but it is costing me too much mo...

Ebay Duplicate Tracking Number???

Ebay won't let me enter a ChitChats tracking number - I get an error message saying it's a duplicate. This is not a duplicate Canada Post Tracking number issue - this is an Ebay issue stating a ChitChats tracking number is a duplicate. I didn't think...

Ebay Withholding Funds

A buyer opened a request indicating that he did not receive his order. I contacted him and he agreed he had received it in May. He advised me he had requested Ebay to cancel the request. The request was to be resolved by July 7. It was resolved well ...

20% in fees now? (managed payments?

i had a recent sale and was charged exactly 20% in fees. where....how...why? please explain? thank you. almost $58 sale, only net $46. almost $12.00 in fees?

Resolved! I'm confused, help me out, shipping labels.......

So for the first time in probably 15 years or more I used eBay to print a shipping label (Domestic CP Expedited) yesterday. Taking advantage of the discount eBay is offering until September. The process for creating the label was simple enough, print...

What will happen?

I sold a pair of Nike shoes that haven't been shipped to me yet from the Nike website. I managed to sell them on eBay for the asking price. The only issue is that it says I have to ship within 3 business days despite the fact that I mention in the li...

Resolved! Sales

Hi all. Iv recently added a listing from Australia to Canada. Australia performs well for me but Canada hasn’t yielded a sale at all.It’s promoted and is by far the cheapest. Views are so little, any thoughts or advice would be sincerely appreciatedR...

Issue with combined shipping

Hi there, i'm new to selling so i'm trying to figure out things. I have trading cards listings i wanna do, it would offering 5x cards for 3.25$ with non-standard lettermail at 1.94$, on every of those listings i have multiple quantities ( it's like l...

BIG DELAYS AT ISC CHICAGO...PACKAGES TO US SIGNIF DELAYS....PROBLEM GETTING WORSE

From my experience the last few months, packages to the US, all of which go through ISC Chicago, were moving fine. 2-3 days processing time and then onto their destination. But almost a month ago i noticed it was taking over a week. My most recent pa...

No Option For Additional Insurance on Combined Australian Shipment... C'mon Ebay!

Dear Ebay Labels, I just don't know what to say. Here's what you said in photo #1. Here's what you do in photo #2. How much time do we have to waste troubleshooting or looking for work-arounds! Combined shipment probably didn't trigger your system to...

Is there a way to extend Best Offer window?

I think Best Offer window used to be 48 hours, right? I received an offer on one of my listings but since I didn't check my e-mail yesterday, when I had a chance to look at it today it has already expired... and apparently the window for me to accept...