A listing with a powerful and complete terms can ensure the success of your listings with reduced stress on the seller's part and higher probabilities of success.
eBay transactions are, to my knowledge, solely between the buyer and seller. This leaves them very incomplete and any issues usually will fall on the seller. Or: if the buyer is at fault, takes great effort from the seller to resolve as I believe eBay puts greater emphasis on buyer protection and a general platform trend towards the seller that if there are any issues: cut your losses and treat the buyer like a king.
This is frustrating and simply should not be, due to the way the eBay platform is designed (with it's own success in mind). eBay is not at fault however. They simply have a different intention in mind with their business model and undoubtedly have it set up to have as little effort as possible to ensure success of that intention.
By default: listing terms do not account for things such as postal carriers, customs, weather, etc. Essentially any other variable outside of a buyer's interaction with the eBay platform are not included.
In my experience, while separate entities like the postal system, customs, etc are designed and set up to operate successfully from start to completion as an item passes through their system, should there be any issues with these entities and due to their lack of inclusion in the eBay platform, issues are turned around to the seller to resolve. And weather is however entirely influenced by many outside factors.
This is the hole in the eBay platform from the standpoint of the seller and are not a seller's responsibility.
Terms should be updated to include these variables or any other that are part of a transaction to ensure your item arrives with your business platform model in mind. IE: a successful stress-free transaction.
Do not underestimate the power of a good set of terms.
