Cannot Open eBay Messages on Website

[coconutmilk123]

Hello,

Ever since changing my eBay username, I am unable to access my message on the ebay.ca website (I can still access via mobile app). 

When I try to access, it always gives the same below error. 

Any assistance would be greatly appreciated!

It’s not you. It’s us.

Our server is down, but we’ll have things back to normal soon. If you still need help, visit our help pages.

[eburtonlab]

The problem may be related to the recent username change.

Try signing out of eBay fully, then signing back in. That may allow the changes to propagate completely.

If that does not help, try using another browser; if that works better, try clearing cache and eBay cookies in the original browser.