Okay. You are with friends here.
Cancelling orders is not good, but we should be able to guide you.
The first order was sold as soon as I listed it,
That's exciting, although most new sellers find it takes a while to sell.
Could we get more detail?
Was this the HotTopic doll at $100?
What reason did you give to cancel?
You can cancel with not blowback for only two reasons.
- Problem with address
- Buyer Request.
Any other gives you a Defect. Which is a Bad Thing.
You were probably right to be cautious of a high value/high fraud item selling to a 0FB member-- but remember you are also a 0FB member.
Are you registered with Managed Payments?
This is how eBay pays you.
You need a chequing account with a Canadian bank.
Then you need to present ID.
Then you are told you have an account.
Has that happened yet?
Side note-- for some stupid reason, eBay allows members to sell without an MP account which can take time, since the MP accounts are very carefully guarded for your protection and for the protection of your buyers and eBay. (Probably mostly the latter, but I digress. )
but I didnt know anything about how to ship the item
Most sellers use Canada Post.
https://www.canadapost-postescanada.ca/information/app/far/business/findARate?execution=e1s1
Bookmark that. You will need it.
And get a Solutions for Small Business account.
https://www.canadapost-postescanada.ca/cpc/en/business/small-business.page?
There are discounts on some services and allows you to use Expedited Post which is not available to ordinary customers.
Do you have a printer?
You will be able to print labels at home and drop them off in mailboxes, or at the PO counter.
You can also use postage stamps or freight forwarders like chitchatexpress, but we are on eBay101 and those are eBay202.
...I listed another Item and ...it was in the form of an offer.. ...the same amount as I listed for.. this was confusing for me,
Yes.
That was very likely a scam.
..., I started to wonder why they would send me an offer asking the same amount that I listed for so I cancelled again.
Again, what reason did you give?
I would have chosen problem with address.
both transactions were cancelled after just a day of having accepting them.
Now.
Did either buyer actually pay?
If they did, and you cancelled, there may be problems for you.
If they did not, do NOT remind them to pay.
Normally eBay tells them to pay, and they immediately do.
With an accepted Offer, you would be told to send an invoice.
In this case, DON'T. (Normally you would but I think you are right about a scammer.)
If they don't pay, the transaction would be cancelled by eBay after four days (96hours actually).
There's a lot more to go through, but I would suggest that you use social media to Chat with eBay employees because having two cancellations could end your eBay career abruptly.
https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
And tell them you are in Canada and may have some special needs.
The phone number does not connect you with an employee but a subcontractor with very little authority. Just don't.
Your post is quite clear, but use some white space to make it even clearer. If you can use a desktop rather than a phone it will be easier.
There may be some other posters along in a minute or in the morning.
And choose the chequing account you want your payments to go to and get started on Managed Payments.
They will ask for ID. You don't have to give your SIN, I used my passport and DH used his driving license.
Welcome to eBay. Honest, it can be fun...
