Biting the bullet....

[fashion-files74]

How many of you would bite the bullet and take a $45 loss if the customer claims non-receipt of parcel after 3 weeks? She is rude and I am tired of dealing with her. She has threated paypal chargeback. Would you take the loss just to get her out of your hair?

Any advice would be appreciated.

Thanks!

[amberwoodottawa]

First it is possible that after 3-weeks she didnt receive the package. I have sent parcels via Expedited that took over 4 weeks.

What does her feedback show? Is there a history of similar compaints from other sellers?

If she is going to file a PayPal chargeback there is little that you can do to stop her at this point as you have suggested how rude she is in not giving you the benefit of the doubt.

Are you able to file a claim with CP?
Malcolm

[fashion-files74]

Unfortunately there is nothing more I can do as the package was not insured and no tracking number was accompanied. CP won't be able to help me.

I think I am going to wait it out a bit longer...

I had a customer last year receive a parcel after 2 months but was a true gentleman everystep of the way.

This current buyer is rude and very accusing by calling me a liar.

The interesting thing that I found out about her is that she has 2 user ID's a bid on one of her own auctions to raise the price. I confronted her with this stating it was against ebay policy to do this and she replied indicating that "the only thing against ebay policy is not receiving my item". I'm on to her games... I am dealing with a cheat and a liar and I am being a victim here.

[www-labels4less-com]

"not insured and no tracking number was accompanied"

isn't delivery confirmation included with expedited? I don't know for sure as I only ship xpresspost and small packet.

[ajandjamie]

I recently shipped a christmas ornament via small packet airmail (it was a small box) and unfortunately it took 3 weeks to arrive at it's US destination. The buyer was a bit flustered, and sent me several emails, demanding to know where it was, that the shipping time was ridculous, etc. Each time i assured her it had been sent, and added apologies for the slow mail service, which was likely due to the holiday rush. The day she received it, she immediately sent a thank you email, and also an apology for 'being a pest" and left positive feedback. I guess it's obvious from the post-mark that i did ship it when i stated - it arrived and she was ultimately happy.

I would love to be able to track shipping, however in this case, $10 shipping charge would have deterred any buyer, so i have to go with the small packet rate. Would be nice if they would let us pay extra to have tracking added some day in the future. I love shipping packages within Canada with the insurance and tracking included, it makes life so easy...however 98% of my customers are in the USA.

[can-import]

no tracking with small packets but think its included (free) with expedited and express but you must ask for it!

[mevans_cda]

You don't have to ask for it on Expedited or Xpress. Its already on the label. I've heard rumours that it may be coming to small packet in the new year but I have no confirmation of that.

[firedept10]

mevans_cda,

If tracking comes to small packet I will finally be in my glory. I hate telling my customers that to insure a small packet they must add $7.00 US on top of the regular shipping cost. But since 99% of my parcels are small packet I am taking many chances. Keeping my fingers crossed as I have never had a package lost or damaged so far. The only time I pay for tracking is if it is a very expensive item and I do not want a scam pulled. Just protecting myself which seems to be a good thing at times from the stories I read from other sellers. I am lucky in that what I sell seems to attract a better customer and not scam artist. Fingers are definitely crossed.

Don

[karensvariety]

I now put "Surface mail to U.S. can take 2-3 weeks" in my ads. If anyone is concerned, I simply explain that with customs these days, it sometimes takes that long although the norm is 7 - 10 days. It has helped in that panic department quite a bit.

[shooger]

fashion-files74, you should definitely use the Customer Support forms to file a complaint against the buyer for having 2 accounts and "schill bidding" on her own auctions. You can get one (or even both) her accounts NARUd this way. Make sure you fill out the forms with as much detail as possible - do your homework.

Don't send this dishonest buyer a dime! Politely ask her to wait for the 4-5 week mark, especially this time of year, and especially if it's a parcel, and especially if you're shipping across borders. If she ends up filing a chargeback before the 30 day period is up, there's nothing you can do except file a NPB alert (since you have no payment to show for your troubles), leave negative feedback, and block her from bidding on your items (which you've probably already done).

[catseye*]

When I get someone hassling me about the time frame, I mention that it's THEIR customs that is holding things up, apparently for THEIR protection...

[your-chic-shopper]

Thier is a way to track small parcels through Canada Post . If you are interested in the tip call me . My phone # is posted on the PS board . Catseye , ;o) knows the tip , keep thoses fingers off the keyboard Catseye..lol