Buyer requesting cancellation... but package already shipped.

[dinomitesales]

Had a buyer purchase a textbook from me on Friday. Shipped it out Monday morning via Expedited Parcel (1 day handling). Shortly after marking it as shipped (and several hours after actually dropping it off at the post office) buyer sends me a message requesting cancellation because "her course was cancelled". I didn't actually notice this message until later in the day.

I responded to the buyer notifying them that unfortunately the item had already shipped out, but she is welcome to return it when she receives it, and once I receive it back I will refund her initial purchase price. I even offered to refund her initial shipping (I know I shouldn't, this wasn't my fault at all, but whatever, I'm feeling generous... and trying my best to avoid a defect).

Two questions:

1. Does Canada Post have any way to intercept a package and have it returned to me? Tracking already says "In Transit". I can't find anything on Canada Post's website regarding intercepting a package.
2. If the buyer were to refuse delivery of the package, and it was returned to me, would I be charged by Canada Post for the 'return' shipping?

Thanks.

[mr.elmwood]

I am unaware of any way of intercepting a CP parcel.

I have had buyers request a cancel after I have mailed it. I ask them to refuse it and the few times this has happened, parcel has come back to me at no cost.

[ricarmic]

I had experience with this in the past. The PO rules are that you cannot get it sent back or returned. (The buyer can refuse it though) Once it is in the mail it has to go to the addressee (my situation was the 2nd package going to a person who ripped me off for the first one and subsequently the 2nd one too... the PO was actually in driving distance for me and it was worth a few 100 $ so I hoped to intercept the 2nd one at the destination PO.)