Can a buyer open a dispute after leaving positive feedback

[lyndilane]

A buyer purchased something from me over a month ago now. Once item was received, a few days later, buyer was very happy and left positive feedback. (weeks ago) Now buyer contacted me asking for a refund. (that is the short version, there is a little more to it, however its not really relevant)

Can they file a dispute?

I am just wondering what my options are.

[femmefan1946]

Yes.

The seller is not required to refund unless she is satisfied that there really is a problem.

Normally this means no refund without a return.

Generally it is best to accept that the buyer is unhappy, and let him know that you will send a full refund on the return of the item.

In some cases, the seller will accept a picture as proof that the item is not satisfactory. That's good too.

Don't encourage the buyer to go to Paypal, but follow PP's standard practice. Which is 'no refund without return'.

If PP gets involved you run into potential problems with 'defects' and other problems with your selling account.

Not every transaction will go smoothly. Sometimes the buyer is a scammer or didn't read or off her meds. Sometimes you underpackaged or overdescribed or even shipped the wrong item. It happens.

It's business, not personal.