08-05-2016 12:24 PM
This might be a new bug or a long-standing one that I've only now taken notice.
If you, as a seller, have selected Flat-rate shipping and/or domestic lettermail for your item and you have multiples of it placed in your cart, people who are ineligible for free postage will see only FREE postage as an option in their shopping cart.
I am unclear as to what the lynch pin is with this since I can only speak for the way my own items are set-up. I found this is another seller's listings, and tried to re-create it with mine. I could only do so with the listings where I had set-up flats-rate domestically. Calculated shipping still worked to combine properly.
Here is my example. These items do not ship free to buyers in the States unless the 10+ rule is triggered. Merely adding a second item will make it show free in the Shopping Cart whereas it still properly combines postage estimates on the listing page itself. Again, these items doc not ship free to the USA unless ten are bought, not two.
08-05-2016 12:28 PM
This is how it is supposed to combine, as per the listing page estimate.
08-05-2016 12:30 PM
And this is the price for postage as it is supposed to be with only one item in the cart. You'll also notice that, instead of adding the second item at no additional charge and not altogether free, the option for different postage services vanishes. There should be three speeds to choose from for that particular listing in the cart.
08-05-2016 12:35 PM
I'm raising this so that if other sellers have a buyer with multi-items in their order who suddenly turns on you to say 'this was supposed to ship for free' or find yourselves packing an order that had no postage paid where there was supposed to be postage paid, you will know what has happened.
There was a version of an error like this that cropped up earlier this year which I brought to ebay Canada's attention. It was showing odd free options in the shopping cart for international buyers but this one is a little different.
08-05-2016 12:39 PM
And this was the thread where I found it happening to another seller which led me to recreate the error in mine. This seller came to the Boards with a different combined shipping problem.
http://community.ebay.ca/t5/User-to-User-Help/how-to-set-combine-shipping-HELP-please/td-p/346404
08-05-2016 12:47 PM
The cart has been a disaster for years with all kinds of issues and problems.
I and others asked again on the chat and got a no answer as usual.
Ebay just could not care and has done nothing to fix it.
08-05-2016 12:52 PM
There was a time after I set up new rules for calculated combined postage where the ebay.ca Cart worked flawlessly no matter what test I threw at it. For my listings and complicated combinations to various destinations and buyers registered at different sites. It worked exactly the way it was supposed to. This problem here is news to me.
08-05-2016 03:16 PM
It also has to do with if your buyer is in Canada or the US
08-05-2016 03:17 PM
Maybe your shipping is too complicated for Ebay's antiquated systems
08-05-2016 04:01 PM
There has been a problem on the US cart with combined international shipping this past week. I've only heard of it happening with first class int'l calculated shipping so far, nothing about a problem on flat rate. In those cases when more than one item is checked out, the system charges for first class envelope which iis much less expensive than first class parcel. So this problem is totally different. Have you written Raphael about it?
i haven't looked at the other thread yet that you referred to on this site.
08-05-2016 04:25 PM
I think that you mentioned earlier that it was a problem with flat rate but your item 331923096661 has calculated shipping . If I put 1 in my cart shipping to me is $9.59. Shipping for 2 is free.
08-05-2016 05:09 PM
Sigh, you're right and that makes this an even weirder glitch. The other Calculated shipping experiments that I did showed the proper postage calculations so I must wonder the reason this one does not. It is newer. Maybe I used Sell Similar from another listing that is also affected by the glitch.
I haven't talked to Raphael about it yet, I only made the discovery this morning and then I had to leave for an outing.
I'll send him an email.
Is anyone else seeing this with their items? I'm very curious to know what happens to the buyer when they try to proceed with a miscalculated transaction this way: do they pay fort their order with no postage associated? Or are they unpleasantly surprised with the real postage cost when they get to paypal?
Either way, someone is in for an unpleasant postage surprise, either buyer who think he's getting it for free postage when he isn't, or the seller who is then obligated to send it for free when it was never part of the deal.
08-05-2016 05:29 PM
I checked a few of my .ca and .com listings and the combined shipping (all flat rate) worked correctly for domestic shipping. I don't have a US address set up so can't check to see how that is working.
08-05-2016 05:46 PM
It's not the American address that triggers the errors for me. I went back to my buying account and switched my Shipping Address from USA to my Canadian one, logged out, logged back in to let it take affect and I was able to re-create that error but, even more confusingly, it took additional items to do it. Know what I mean? With the USA address as my ship-to, I could create the error with only two items in the cart but with the Canadian one it took more items in terms of the total number of items not even how many were multiples form the same listing.
I was unable to re-create it with flat-rate domestic shipping because all of my domestic lettermail orders already ship free.
Isolating my experiment to calculated shipping, this is the point it went off. The first one is still good. The second is wrong.
08-05-2016 05:47 PM
08-05-2016 05:49 PM
It's bizarre. It seems as if ebay has overridden my domestic calculated shipping rules to say: 'buy four items and your order ships free' and my changed my international shipping rules to say 'buy two and your order ships free'. But I still don't think it's that simple and straightforward.
08-05-2016 05:57 PM
Here's where it makes even less sense. This is one of the instances where I can make a Calculated domestic item show incorrect free postage with only two items in my cart. (Like pj said.) This is what two is supposed to cost.
08-05-2016 05:59 PM - edited 08-05-2016 05:59 PM
Is it only the multi-item listings where more than one is added to cart that makes it all go screwy? Is that the variable that triggers the incorrect free-postage override? This is going to drive me batty until I figure it out.
08-05-2016 06:02 PM
Or is it a Calculated weight issue? Could it be that when the item(s) added to the cart reach the next plateau for postage costs in that selected service that it confuses the cart to say, oh what the heck, it's just free. That doesn't seem quite right either.
08-07-2016 03:00 PM
Its not just the cart, its in the listings. I haven't checked ALL your listings but a few so for example the mickey mouse one it shows FREE on the listing