eBay

23quixotic23 · ‎02-07-2016

On the "send payment" page, the shipping costs revert to blank no matter what I insert in there.

23quixotic23 · ‎02-07-2016

After an insane number of trial and errors, I finally managed to send the invoice. Your IT department should be double-checking this stuff. Makes you look like idiots.

aubreyclay56 · ‎02-07-2016

seems to me if you hit recalculate it screws everything up,try putting in what you want to charge for shipping then view invoice see if that works

ypdc_dennis · ‎02-07-2016

@23quixotic23 wrote:
On the "send payment" page, the shipping costs revert to blank no matter what I insert in there.

do NOT hit recalculate -- it functions like a reset/do-over button

Put in the shipping and then view the invoice it will show what the buyer will see when you send the invoice.

momcqueen · ‎02-08-2016

It's not an IT thing. It's a user thing.

As has already been mentioned, Recalculate does not mean what you think it means in this instance. Early in my history as a seller, I too made this mistake and found it to be very frustrating. Next time this happens, simply enter your postage amount and/or service options and then Preview before committing to send to the buyer.

Alternatively, if you have a Stores subscription and signed up for Selling Manager, you can alter your payment information on your Sales Record.