Ever won dispute as a seller?

[platinvm]

I just had my first dispute ever opened against me. After calling Ebay, the very helpful rep told me this will likely be resolved in my favor as the claim was a little outrageous.

I sold a sweater where the collar seemed wider in the photo -- because it was hanging on a hanger in the picture, and the buyer claimed the pictures were not of the item she received. I think if the person in charge of this case looks through my other auctions, they will see I use the same wall to take all my photos -- impossible if I am using stock imagery.

The rep also told me because I responded immediately and professionally (and had a detailed description which stated "crewneck", not "wide neck") it bodes well for me, and a human being will in fact look at the claim (not a robot).

Has any seller won a dispute of this sort? I've only seen one message board post that said the seller won. This worries me.

[pjcdn2005]

I know of sellers that have won a not as described dispute.However, unless the buyer has worn, washed or damaged the item, I would tend to tell them to return the item for refund. You can win a dispute and still get bad feedback so it doesn't make sense to 'force' a buyer to keep an item that they really don't want.

[mr.elmwood]

I won an INR simply by supplying a tracking number.

[pjcdn2005]

This isn't an INR though I suppose your reply does answer the question in the title.

[ammolitehunter]

I once had a buyer demand a 50% refund because an item was smaller than he thought it was even though the measurement was supplied in MM and inch.Said unless I cooperated right away he would leave bad feedback.

I declined and put the problem to Ebay who immediately found against the buyer for attempting an illegal maneuver--Justice done!

[ricarmic]

I've never tried to tried to win an Item not as Described dispute, on the assumption I'd lose anyway and the buyer would neg/bad DSR me....

[recped]

I haven't had very many but I've won every one that was bogus and reached a settlement of a couple that was agreeable to both parties (I graded an item EX, buyer thinks VG is more accurate, I hate grading and I'm not perfect at it).

If I get a SNAD because I sent the wrong item I don't consider refunding or replacing to be "losing a dispute".

[recped]

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@ricarmic wrote:
I've never tried to tried to win an Item not as Described dispute, on the assumption I'd lose anyway and the buyer would neg/bad DSR me....

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That's why the common myth that you can't win a SNAD claim exists! Of course it also encourage less than honest buyers to file claims when many sellers instantly cave.

[ricarmic]

Hi Rec! The main reason I haven't tried to fight one is the nature of the material I sell. If you check what I sell, it is generally "mixed lots" which is dangerous stuff to sell for that very reason. While I do my best, I really don't know what is in each lot, this is very different from selling an individual stamp that is clearly pictured. Generally the time it would take to take to fight it is far more than the cost to just resolve it (99.9% of the time a partial refund looks after it and I block them after the feedback is left unless it is a result of something that I did/could have screwed up). As is always the case one has to balance the cost of winning against the cost of the subsequent damage the buyer can do via negs/DSRs.

[recped]

OK I get it and I understand......

That said, deciding not to fight a SNAD claim is different from fighting them and always losing because sellers always lose which is what your post sounded like. It perpetuates the common myth that SNAD disputes can't be won.

FYI - If you win a claim the buyer is blocked from leaving feedback and any feedback they may have already left can be removed. This is now pretty easy to do with eBay's (slightly) improved attitude on these things.

[femmefan1946]

Tell the unhappy buyer to return the item for a full refund.

Then shut up until you get the item back.

If she is fishing, she won't send it. Paypal /eBay will not refund and there is no effect on your selling account.

If she really is unhappy, she will resend it, you refund promptly, and there is no effect on your selling account.

PP does not require you to refund the return postage. Some buyers get in a snit about this.

Above all, no refund without return.

Politely, - Captain Malcolm Reynolds

[regineb_b]

I've just got my first Not as described case opened by a buyer and I agreed to refund when I get back the item. However, is the buyer required to ship it back with a tracking number or signature required option? What if the buyer says he sent it back but I never get it?

Also, what happens if the item is damaged? He said his girlfriend has been wearing it for 2 weeks (it's a ring) and they suspect it's not 100% real because it does not look the same anymore (I believe it's real but I don't have a certificate to prove it, it's a 50$ item).

[recped]

They are only required to ship with tracking if there is a possibility the seller will claim they never got it.

I've actually read posts on the board where sellers stated they thought it would be so expensive for a buyer to use tracking for a return that they hoped they wouldn't so they could claim they never got the return.

Just like when selling an item, tracking only comes into play when one of the parties is dishonest.

If a buyer lies about an item to justify a reason there is often little you can do, hope you at least get the same item back that you shipped and in a condition you can sell again for the same amount or at least close.

If you can't then you take a loss, unpleasant but goes with the territory, fortunately these events are very rare (nonexistent in my case).

[anguscoinshop]

i never won a case being as a seller, now i just refund the money place the buyer on my blocked list and move on.

[femmefan1946]

However, is the buyer required to ship it back with a tracking number or signature required option? What if the buyer says he sent it back but I never get it?

A buyer is wise to use a Delivery Confirmed service since, should it be necessary to get Paypal involved, they will require proof that the seller recieved the returned item.

Not tracking, just Delivery Confirmation. Tracking is expensive since the location of the item is constantly monitored. Delivery Confirmation just notes when the item is recieved.

Signature Confirmation is a further requirement when the total original payment was $250USD or more. That includes shipping cost, btw.

But if the buyer trusts the seller, it is not necessary.

Being a nasty cynical old woman, I would never return anything without DC. On the other hand, I have had one non-DC return and being a sweet honest seller, I promptly refunded. I have also refunded without a return a couple of times, when I really never wanted to see the book again.

Depends on which side of the transaction you're on, really.