w~~_7.JPG "pjcdn2005"){kind=avatar}
Hello Canadian eBayers,
If your fingers aren't too frozen, we're hoping you'll join us for this week's Board Hour. Please go ahead and start posting at your convenience, we will join you at 1 PM Eastern.
raphael@ebay.com wrote:
@pjcdn2005 wrote:Good morning/afternoon,
It's a sunny day here...I won't say any more.
This comes up every once in a while. When ebay first said that sellers (in most categories) could not ask for cash, money orders or bank transfers, they also said that if a buyer requested it, that was allowed. Of course that was quite a while ago so I am wondering what ebay's stance is on that now. If a buyer requests to make payment one of those ways and has not been solicited by the seller to do so, is that a problem?
Hi pjcdn2005,
All eBay can regulate on is what sellers say in their listings. What happens beyond the confines of the eBay site is usually out of our control. With that said, a good way to look at this particular policy is that eBay may not be able to protect a buyer or a seller if the payment method employed was not one that is approved.
The reason we discourage people from sending cash, money orders or bank transfers is that these are rarely reversible or even traceable, so it's hard to recoup a sent payment if anything goes wrong.
Thanks for the reply.
Sorry for all the questions today but I've had to make up for not being around the last few weeks. 🙂
Hi Raphael
Just stopped by to say hello!
We are in the process of relocating from Belleville to Napanee, and unfortunately - or lucky for you! - I do not have the time to get involved in many of these important discussions.
@pjcdn2005 wrote:
raphael@ebay.com wrote:
By the way, having a shopping cart on eBay was something that millions of buyers had been asking for in the years prior to us launching it. It is, after all, how every other e-commerce platform works, very much an industry standard.
I can understand why the cart on .com was originally set up however, it never made sense to me why ebay forces buyers to use it by requiring immediate payment. Sellers already had the option to use immediate payment so why force it to be used? I think that a reasonably simple solution to the current problem with items listed on .ca would be to remove the immediate payment requirement on .com. Then, buyers could use the cart if they wanted to or they could do it the old way (still available on .ca) and ask a seller for a combined invoice.
Thanks for the suggestion. This has actually been part of our discussions with the US teams from the onset.
@pierrelebel wrote:
Hi Raphael
Just stopped by to say hello!
We are in the process of relocating from Belleville to Napanee, and unfortunately - or lucky for you! - I do not have the time to get involved in many of these important discussions.
Whew! Dodged a bullet there! 🙂
Always a pleasure to have you, Pierre! Good luck with the relocation!
@pjcdn2005 wrote:
Sorry for all the questions today but I've had to make up for not being around the last few weeks. 🙂
That's why we're here! Thanks for bringing these questions, and keep 'em coming!
@merritt-motorcycle-salvage wrote:
A LARGE majority of Canadian sellers list in USD so whats the problem. Its the same currency as ebay.com.
The fact that you keep bringing up listing on ebay.com makes us furious. You suggest we list on a site that has no Canadian settings whatsoever. It is MAJOR undertaking to transfer our Canadian listings to ebay.com.
It is quite clear nobody gives a hoot about Canadian sellers, are we here just for your comedic pleasure to watch us suffer. No rush over here, take your time. All the money we pay you it would be nice if you used portion of that to up keep ebay.ca to function properly and ebays response to that is ebay.ca does function properly its ebay.com that doesn`t.
Here`s an amusing article http://www.ecommercebytes.com/C/blog/blog.pl?/pl/2014/1/1390183026.html
Nothing like implementing a cart on ebay.ca knowing very well it won`t work and admitting it, but lets go ahead anyways. Makes sense.
Respectfully, please read all our previous posts on the matter more carefully.
We have made our case with the US team. We've given them all the arguments, explained over & over what the problem is and why it needs to get remedied. We've told you many times that we understand and agree that this is a serious problem. However, not many projects get prioritized these days, and this one hasn't yet. Does that mean we abandoned pursuing this? Certainly not. We continue to make the case with the appropriate team. We aren't going to stop. But there is no date in sight for this yet. Bring it up here on the board hour over & over won't change that unfortunately.
Also respectfully, please stop saying there is anything wrong with the shopping cart on eBay.ca. There is nothing wrong with the shopping cart on eBay.ca.
Thank you.
@rose-dee wrote:
What I'm really asking is whether a feature like the store vacation banner could be feasibly designed and implemented. This would go a long, long way to avoiding the US buyer difficulties when trying to make multiple purchases.
Thanks, I'll keep your suggestion, however I would suggest this may prove as difficult to get prioritized as the solution we've been pursuing thus far. But we never know...
rose-dee wrote:I believe the .com cart can take the first item with no problem; it seems to be when a US buyer tries to add the 2nd and further items that the disconnect ensues.
If all BIN items under $1000 are enforced as IPR on .com, would this also apply to me if I listed my items on eBay.com? In other words, if the rationale for listing on .com would be to encourage multiple-item orders, wouldn't this enforced IPR basically obviate that?
As far as I know the eBay.com shopping cart can never take items that were listed on sites other than eBay.com.
If you listed on eBay.com, your eBay.com buyers would still be forced to pay immediately for your items, but they would be able to put them in the eBay.com shopping cart and thus, able to combine multiples into a single order.
@rose-dee wrote:
This brings to mind the question: what is the percentage of eBay.com buyers who buy from Canadians (or make multiple purchases from Canadians)?
Is eBay able to track how many US buyers have attempted to make multiple purchases from Cdn sellers but have gone away? I for one have really only become aware of the full extent of the problem fairly recently because I've had a couple of US buyers contact me to complain about the checkout process. Prior to that, it was pretty murky trying to determine was the experience was for US buyers.
I'm not at liberty to share such numbers unfortunately. But yes, we are tracking these things even though these metrics are confidential.
This concludes this week's chat. Thanks everyone for participating!
I'd like to leave you with a word about the shopping cart issues. Please note that, as I've explained today, this isn't something we are ignoring. Quite the contrary. However at this time we've exhausted all possibilities and done everything we could and yet, the necessary work has not yet been prioritized.We understand and agree how much of a pain it has become for many Canadian sellers. We will continue to pursue a solution for this.
With that said, it doesn't help move this forward to continue to bring this up every week. We promise to keep on top of it and to let you guys know as soon as we get any movement on this issue.
Thanks for understanding, and have a great week!
