Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-10-2011 03:37 PM
The day was very long but enjoyable. We left our home at 6:00 a.m. and arrived home at 10:40 p.m. after enjoying a relaxing dinner at a restaurant on the way home. Being a diligent eBayer I turned the computer on as soon as we got home and this is what I saw.
email 8:43 a.m.
I still do not have this item. Is there a tracking number ?
email 10:43 p.m. (same buyer with over 1000 FB)
This is my second attempt to get information on this order. What is the tracking number, and when did you mail this ??
Communication would be nice.
My blood began to boil but I immediately sent a reply stating that we were out of town all day on business. I also apologized for the delay in answering her question and told her that we did not have access to a computer that day.
Today I turned on the computer and was greeted with this email from another buyer who has purchased 3 item for which she has not yet paid.
HELLO:> I JUST REALIZED THAT I SHOULD HAVE ASKED YOU IF YOUR JEWELRY IS MADE FROM 925 STERLING SILVER?> AN IS IT NICKLE/LEAD ALLOY-FREE?> BECAUSE I AM HIGHLY ALLERGIC!!> IF IT'S NOT 925 S/S THENI WILL HAVE TO REQUEST CANCEL TRANSACTION AS ADVISED BY EBAY BECAUSE THIS WILL PREVENT HAVING TO RETURN JEWELRY AN FEEDBACK REPORT OTHER THAN A 5-STAR> PLEZ EMAIL ASAP> THANX KINDLY. PS:> THERE ARE 3 ITEMS ALTOGETHER.
Obviously another buyer who did not READ the description. Certainly there are worse scenarios on eBay than the above but it really makes me wonder why I bother to sell on eBay. My stress level just rose from 1 to 10. Time to do some really hard thinking to assess if it is really worth my time. At some of our shows we sell more in 2 or 3 days than we do in a month on eBay. And the cost much lower even with the gas & meals.
Re: Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-10-2011 09:21 PM
Someone recently advised me to start selling my stuff in person at similar sites (like you) With summer coming, I think I will try it.
My eBay selling started out accidently and it was fun. I swore I would never let it stress me out and banned everyone that did. It hasn't been fun for a long time now.
Just plain stress and 1/3 the sales with 3 times as many listings.
Re: Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-10-2011 11:51 PM
We started out doing markets until someone told us to try the craft shows. It didn't take long to figure out that it was a much better venue for us. Sales were higher and we could pick and choose the shows we wanted to do and the weekends we wanted to do them. We also rented space in stores. All but one of those stores closed but we are still in business. Some of our shows have ended for various reasons and we haven't bothered trying new ones recently. It's time to take a second look at the applications that are always being sent to us.
I want more time to spend with my family. I am becoming a recluse thanks to eBay because it is so time consuming. This festival was the first show we have done since November. Being there, and enjoying being there...and then coming home to rude buyers....really brought home to me the fact that I have really begun to dislike eBay. We are treated like children by eBay. Buyers have learned that they can buy something, not pay and get away with it. They have learned how to manipulate sellers by FB threats...which is not considered extortion (huh!).
Who needs all the stress?
Re: Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-11-2011 11:02 AM
- Maybe not allowing buyers with less than 10 feedback to leave negatives?
- Maybe keeping a negative on the sellers record for 30 days instead of a whole friggin' year?
- Maybe GETTING RID of the stupid shipping time DSR and NEVER allowing a negative to be able to be dished out because of poor Canada Post shipping times?
I don't know....I have lots of ideas, but will eBay listen to us? (the very people putting the $ in their pockets??).....highly unlikely.
We just had a tremendous weekend of website sales. No feedback worries, no dsr worries, no shipping time worries, and more $ in OUR pockets.
That's the way I wish that selling on eBay would feel....but until cows fly, I doubt that will ever happen.
Cheers,
AXE
Re: Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-11-2011 10:08 PM
You are right. It hasn't been fun for a long time.
I want more time to spend with my family. I am becoming a recluse thanks to eBay because it is so time consuming.
We are treated like children by eBay. Buyers have learned that they can buy something, not pay and get away with it. They have learned how to manipulate sellers by FB threats...which is not considered extortion (huh!).
Who needs all the stress?
This is really hitting home with me and I cannot agree more. What was once fun has become a ball and chain. We are putting in way more hours, paying way more fees and making way less money. Plus we have to put up with eBay's unfair selling policies which in my opinion have enabled the buyers to become lazy and not bother to read through the important details of the listings.
Re: Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-12-2011 12:20 AM
I think it needs to be there for the buyer's emotional satisfaction, but I don't think it should count. Most buyers don't seem to understand it at all.
Re: Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-12-2011 12:55 AM
Re: Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-15-2011 10:22 AM
Re: Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-15-2011 06:05 PM
Many USA sellers refuse to ship outside of the USA because "they don't know how"..
And I suspect there will be many more due to the new FVF's on shipping and the requirement to state exact International shipping charges upfront.
Re: Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-15-2011 11:50 PM
As I understand it, the new FVF on shipping is based on the FIRST domestic shipping rate. And further on the cost of the first domestic rate to your own postal or zip code.
So if a California shipper were offering Parcel Post to US customers and Global Priority to Canadian customers, his FVF would be based on the Parcel Post rate to himself, even though the actual cost would be five times higher.
Conversely, if he offered Parcel Post at $5 to his US customers but LetterMail at $1 to his Canadian customers (not likely but let's pretend) his FVFs would be based on the lower of the two rates-- the $1 Canadian rate.
This is more likely to happen in Canada where it can easily cost $12 to ship a 3cm thick parcel from ON to AB, Regular Parcel, that would cost under $6 to ship anywhere in the USA Small Packet Surface. The Canadian sellers FVF for his US sale would be based on the $6 fee.
On the other hand, our American colleagues are known to panic when asked to ship to foreign destinations, like Canada, Hawaii, Germany....
Re: Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-18-2011 06:45 PM
"Please remember that we want your purchase experience with us to be a positive one. If you find an issue with your order, please be patient and contact us first so that we can have the chance to make it right for you. Please note, that if you leave negative feedback and/or low seller ratings for us, returns or help with your order will not be honored. Give us the chance to ensure that you receive 100% satisfaction before leaving feedback and ratings- you'll be glad you did!"
Is this allowed does anyone know?
AXE
Re: Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-18-2011 08:42 PM
Re: Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-18-2011 09:11 PM
Re: Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-18-2011 11:55 PM
every way I could. She was what you would calll "good competition" because she kept the prices up. She was so grateful, I was her best friend. We even bought from each other, but she was a bit slow with feedback, I always had to ask. Then I noticed that my DSR went down after she posted feedback. I asked her about it. She said she didn't give me any stars. Claimed she didn't know how feedback works and doesn't have time to bother. By then she was a Top Seller. I never spoke to her again.
Re: Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-19-2011 01:11 AM
Please note, that if you leave negative feedback and/or low seller ratings for us, returns or help with your order will not be honored.
That has a negative ring to it and could be perceived as a threat to the buyer. They might just leave low ratings for spite.
Re: Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-19-2011 03:35 AM
Plus, how many people actually read the listing and if they did, how many would still remember what it said once they received their item and were unhappy with it??
Re: Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-19-2011 09:19 AM
Nor need she care.
Please note, that if you leave negative feedback and/or low seller ratings for us, returns or help with your order will not be honored.
This sounds grumpy and negative and in my opinion would turn a buyer off, if she read it at all.
And don't we all want buyers who actually read the listing?
... we want your purchase experience with us to be a positive one. If you find an issue with your order, please be patient and contact us first so that we can ... make it right for you.
That speaks to the buyer's needs, I edited out the seller- oriented parts.
Re: Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-19-2011 12:02 PM
THX for your purchase and speedy payment! Your stamps will go out tomorrow ZZZZZZZdate. Because I stand behind what I sell, and I would like you to purchase from me again, if there are aspects of this transaction that you are unhappy with, please let me know so I can work with you to resolve it! Have a great day!
I also tape this note on a fluorescent piece of paper onto their receipt:
(again first time buyers only)
THX again for your purchase!
Because I stand behind what I sell, and I would like you to purchase from me again, if there are aspects of this transaction that you are unhappy with, please let me know so I can work with you to resolve it!
Have a great day!
Doing this has added more work, but it has helped.
Re: Getting fed up with buyers: FB threats & impatience.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-19-2011 10:39 PM
It was Bernie who taught me quite a while ago that emails to the buyer should be nothing but positive, and it has worked very well for me too. I actually do a similar thing as ricarmic stated above, but on a bit more of an elaborate level.
Thanks for your input, I cant wait to share your thoughts with this seller who thought I was "out in left field".
Cheers,
AXE
