Avery emailed me the day after the Hello I'm Avery was posted on our board April 19th. I was assured that I would be contacted by someone from eBay the following day. In that email, Avery was to be away one day.
Well today is April 28th, I have had additional problems and no response to any of the others. No one from eBay called me, emailed me, faxed me or visited me except the person who gave me a pink slap for including my email address in a post I copied and pasted from a German email eBay sent one of my customers (yes another eBay glitch).
You would know more about this German glitch except eBay pulled my entire post on it.
I am almost 100% certain that there is a problem with their email system as I was told by Avery that there is no record of their receiving any of my emails to them.
So collectively sending an email means we will have one very large email floating around in cyberspace.
The worst part is they are aware of the problem, they are just ignoring it. Face it, there is no eBay support any longer. They are maximizing their profits by eliminating support staff.
If you ask me, they are gearing up for a sale of their company by sweetening their numbers. Their change in fee structure was not one that made long-term sense but it was one that would provide more cash for them in the short run, no matter how poorly the economy was as they were maximizing the fees they collected at the front end.
The reduction in support staff coupled with increasing technical glitches that are not being immediately (or ever) fixed, reflects a reduction in overhead that would not be readily detected by prospective buyers except as a positive reflection on the financial statements.
Regardless of their reasons, it is not right and we have a right to be furious.
Malcolm