I didn't receive my item yet

[maki-umma]

Hi sir or madam, I didn't receive my order yet.item# 251942159520. Estimated delivery : wed , 09, March -Thu,24,March..please I need the answer as soon as possible.

[xeposter]

Sorry, but there really is not anything we can do about something like this. Try checking the tracking number the seller provided. If you still do not find what you want, you should contact your seller. You can contact your seller by visiting http://contact.ebay.ca/ws/eBayISAPI.dll?ContactUserNextGen&iId=251942159520&recipient=cosmetics-now-.... I hope this helps.

Alex

[xeposter]

Oh, one other thing, maki-umma...please do not put an item number in your post. I recommend you read over the Discussion boards usage policy: http://pages.ebay.ca/help/policies/everyone-boards.htm.
Alex

[reallynicestamps]

This is a member to member group.

But we are happy to advise you on your options.

When you have not received your item, you are covered by both eBay and Paypal. In addition, if you back your PP account with a credit card, you are also covered by that.

Your first step is to go to the bottom of this page and click on Resolution Centre.

That will allow you to open an Item Not Received Dispute for up to 30 days from the expected date of delivery (March 24, so April 23).

The first step then will be to get in touch with the seller.

Ask him for the date and service used for shipping and the tracking number.

Don't worry if there is no tracking number, you don't need it.

If the seller does not immediately refund or if he offers a replacement*, go back to eBay and escalate to a Claim.

If the seller does not refund, eBay will and go after him for their money.

I won't go into the PP and credit card options, because you should be able to get a refund through eBay. Just remember that PP allows a full 180 days for claims.

You are covered.

* A common scam from Asia in particular. Nothing will arrive and he will keep you hanging with sweet words.

[reallynicestamps]

x..e
Do you know you are on the eBay CANADA board? You are welcome, of course, but if you normally list on dotCOM, be careful as we do have somewhat different rules.
Our shipping problems are vastly different for example.

[xeposter]

@reallynicestamps
Yes, I do know which board I am on. I like this board better because the US board is full of members who answer questions immediately after they are asked...I see some of that here too, but it just seems a little more laid back for me 🙂

[dmil8030]

Hello Alex,
<< I like this board better because the US board is full of members who answer questions immediately after they are asked...I see some of that here too, but it just seems a little more laid back for me>>

Yes, we're nicer, aren't we. Please do come and hang around our boards. We like visitors, and these are public boards so everyone is welcome. The more the merrier!

[dmil8030]

Hello 'maki-umma', 

That item is coming from Australia and lately a lot of people are complaining that the mails are slow, so give it a bit more time.  Just a bit.  

Those estimated delivery dates are just an estimate, and not a "guaranteed delivery" date.  They also tend to be overly optimistic.  But if after another week or 2 you do not have it, follow 'nicestamps' advice and contact the seller.  

If you do not get satisfaction that way, open a case in the Resolution Center and escalate to a claim as soon as the system allows.  

For future reference, here is ebay's Help page on what to do if there is a problem.  It includes a link to ebay's Money Back Guarantee pages that involves a lot of clicking but is good information to know:

http://pages.ebay.ca/help/buy/item-not-received.html#notreceived

If you are as new as your ID suggests, you might like to know about Paypal's buyer protection policy as well:

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#13

For now, though, give it a little more time and if you have no item certainly by mid-April or so, and if the seller does not help, start a claim and do not ever close a claim until you have your item or your money back.

Best of luck 

[xeposter]

@dmil8030
What you say is true, I have to say!