I think I am starting to hate new members to eBay!

[*stealthtech*]

I am starting to think that new eBay members need to past a test on reading 101 before they can bid 😮 I had a cell phone listed (item number 260115928511). The buyer paid right away via paypal and the phone was sent out, now... I got these email messages from them:

I was under the impression this phone was sold with a charger. Who would sell a phone without a charger? Not impressed.

then my reply was Sorry that you misunderstood the listing however, in the listing it reads: This listing comes with what you see in the listing, only the phone and a battery, there is NO box, charger or manuals. The phone itself is used and has scratches and signs of use, wear and tear.

I got another message from the buyer stating this:

Yes, I understand that to find out there was no charger I had to read 5 chapters of text. You have your payment and I will have to suffer for assuming it's common sense to sell a phone without a charger. My mistake, not one I will make again. Nor will I ever give you business again.

I have now offered a full refund if they sent back the $8.00 cell phone... lol 😮 UNBELIEVABLE, how do I block all new buyers? lol

sell-ur-stuff

[zarzuella]

Is this the same buyer who didn't get a charger with his cellphone?

[*stealthtech*]

different one.. lol

[westernstargifts]

I had only filed an UID about 2 or 3 times until this month and they always paid. This month I have had 2 that didn't pay and now both have -1 feedback. Now I have another newbie who purchased an item from my store and has made no contact in spite of emails sent so it looks like there may be another one. I have sold to a lot of new buyers recently but now I am beginning to cringe each time I see another bidding (which there is).:|

[ddc*stuff]

Sell-ur-stuff... why dont you underline the items that are NOT included so the person's eyes are drawn to it.. if its a consistent problem it can cause you problems with either having to do a refund or take a neg..

If I am selling something that has a flaw... I highlight that in the auction so the buyer cant miss it... I'll either underline it or put it in a stronger contrast color so it stands out..

the only surprises buyers should get are nice ones...

[wkiffin]

Hi,

I was reading this thread with some interest.There are indeed new as well as seasoned ebayers that either cannot or will not take the time to read clear listing information.

Having said that, I have noticed that there a large number of sellers WHO LIKE TO LIST THEIR INFORMATION IN LARGE CAPS WITH EXTENEDED SENTENCES POOR PUNCTUATION POOR GRAMMAR AND A LOT OF VERBIAGE THAT HAS NOTHING TO DO WITH THE LISTING AT HAND MAKING IT EXTREMELY DIFFICULT AND TEDIOUS TO GLEAN THE PERTINENT DATA.

I have also seen a large number of high volume sellers that give little or no description of the items being listed, while providing page after page of reasons how they will or will not conduct their business. Frankly, I have avoided making purchases from such sellers because the volume of relevant and useless information is such that I can't be bothered wading through the reams of information to make a buying decision.

I try to make it a point to try and overdescribe the details of my product while keeping the conditions of sale to a bare minimum.

Hope that helps.

[silkresource]

Interesting topic & I guess every seller copes it differently--much depending on our merchandise & prices, we attract different types of buyers.

I sell silk & high end fabric, so my sellers, i assume, are mature middle-aged women with steady income & maybe a little bit extra $$$.

Newbies (0-5 feedbacks) that come to my store, believe it or not, are unbelievably risky!

All the purpose no-payer or late-payer (over 7 days) I've had so far, about 15-20, are all newbies, without exception....(Just to clarify, all no-payers are newbies, but not all newbies are no-payers.)

Can you believe it?

I am under the strong impression that many newbies, at least for my silks, are actually suspended bad-apples under a new ID.

Because fabrics are not the most suitable thing for online-shopping, unlike books & electronics, the chances to run into a real 1st-timer is slim.

Once again, I repeat my point: many newbies, at least in my store, are suspended habitual no-payer under a new ID.

How to deal with them? I don't cancel their bid, but I do take the time to email you & pay extra attention....If no pay, I religiously follow the rule & make sure they get strike & warn other sellers with negative feedbacks. I even took time to email other sellers.


3 refused to pay & were all suspended by me so far.
4th is on the way.

Yes, I really enjoy getting those irresponsible people out of ebay & have justice done. 🙂