eBay

ca_cunn · ‎08-13-2014

There is what seems to be a rapidly increasing number of listings on ebay.ca, (at lest in my niche market) where sellers do not ship to Canada. I guess my question is, "If you don't ship here why are you advertising here and wasting my time as a buyer having to figure out if you do or don't ship here?" Not wanting to appear rabidly Nationalistic but WTH?

afantiques · ‎08-13-2014

Listing on Canadian ebay in US dollars appear in the ebay.com core search,but are free of some encumberances that a US listing would entail, such as postage caps.

femmefan1946 · ‎08-13-2014

Do you mean Canadian sellers who do not ship to Canada? That seems odd, although a few might be discouraged by the high cost of parcel shipping domestically, not realizing that the customer pays for shipping and if the seller uses Calculated Shipping the worry about undercharging will disappear.

Or do you mean US sellers who were unknowingly signed up for the Global Shipping Program? It's a comment on how unimportant the Canadian market is to our southern neighbours that a year after the GSP was foisted on them, many are just now getting their first Canadian sales and learning Surprise! that they sell internationally.

dutchman48 · ‎08-13-2014

Hi Femme

There may be more Canadians not shipping in Canada due to the fall updates.

eg: I sell something for say $15 to a Canadian and ship regular letter mail at a cost of say $2.00. Buyer decides he does not like it and files a SNAD so seller has to pay for return shipping. It has to be sent with tracking and we both know, in Canada that starts at around $12 and goes up. So now you will be out the $15 + your $2 postage + the $12+ for return shipping and you might get your item back.

They joys of Canada Post ridiculous tracking costs

Othe choice is just refund and let them keep it which will open doors for all the scammers.

dr4326 · ‎08-13-2014

I'm finding sellers from outside North America listing on Ebay.ca and not shipping to Canada although they will ship to US or Mexico. It's curious and I agree with the original poster that it's annoying and a waste of time to find they won't ship to Canada when they are listed on the Canadian ebay site.

afantiques · ‎08-14-2014

eg: I sell something for say $15 to a Canadian and ship regular letter mail at a cost of say $2.00. Buyer decides he does not like it and files a SNAD so seller has to pay for return shipping. It has to be sent with tracking and we both know, in Canada that starts at around $12 and goes up. So now you will be out the $15 + your $2 postage + the $12+ for return shipping and you might get your item back.

Does this apply to Canadian sellers at all?

I thought it was US domestic sales only and also that the return could not cost more than the outward shipping even if it does apply.

The exact terms and conditions deserve careful reading.

arlene_v · ‎08-14-2014

@dutchman48 wrote:
Hi Femme
There may be more Canadians not shipping in Canada due to the fall updates.

eg: I sell something for say $15 to a Canadian and ship regular letter mail at a cost of say $2.00. Buyer decides he does not like it and files a SNAD so seller has to pay for return shipping. It has to be sent with tracking and we both know, in Canada that starts at around $12 and goes up. So now you will be out the $15 + your $2 postage + the $12+ for return shipping and you might get your item back.

They joys of Canada Post ridiculous tracking costs

Othe choice is just refund and let them keep it which will open doors for all the scammers.

This is very bad news. Canadian buyers and sellers are getting such a raw deal. I've been following this and am just flabbergasted by these latest developments.

pierrelebel · ‎08-14-2014

Please let us not jump to conclusion so fast.

Yesterday I asked this question :

"Currently, if a buyer files a complaint that the goods are not as described, the buyer will be required by eBay/PayPal (depending on site of transaction) to return the item to the seller with tracking, paying for the return postage.

If I understand your post correctly, with the changes, Canadian sellers (regardless of their policy) will be obligated to pay for return postage - with tracking - should eBay/PayPal agree with the buyer that the "goods are not as described".

Is that correct?

Next question: If an overseas buyer receives a $12 item and claims (with eBay/PayPal agreeing) that the item is not as described, will eBay force the Canadian seller to pay huge amount of money (up to $30/$40 in some instances) to cover the cost of returning - with tracking - such $12 item to the Canadian seller?"

The reply from eBay:

"We are still ironing out such details and will make them available as the launch date gets closer. We are working diligently to ensure that common sense is indeed observed and that the policy is as fair as possible for everyone. Sorry to not have more to say about this at this time."

=========================================================================================

Another question:

"Since sellers are able to dictate their own return policy, what happens when a Canadian seller states in the listing that "no return will be accepted" but eBay/Pay find in favour of an overseas buyer claiming "goods not as described" for an item sold for $12 plus $6 shipping (Light packet).

Will eBay/PayPal remove $18 from the seller's PayPal account?

Will the seller be refunded eBay FVF and PayPal fees?

Will eBay/PayPal issue a postage label to the buyer and charge the seller's account, regardless of the fact the seller's policy is not to accept return?

Or will eBay/PayPal simply take the money from the seller ($18) and tell the overseas buyer to keep the "not as described" goods?

Final question: will changing their return policy to "no return accepted" somehow affect Canadian sellers in default search results on eBay.com? on eBay.ca? on other eBay international sites?

Reply from eBay:

"As stated earlier, these are all details that are being currently decided on. We will make this information available as we get closer to the launch date."

=============================================================================================

The policy changes announced in the Fall Update will hurt sellers. They will hurt Canadian sellers. However, let's wait a bit and get all the facts clearly spelled out before reaching conclusions on specifics on the changes as they affect us.

For more Canadian information, please take a few minutes to review:

http://community.ebay.ca/t5/Weekly-Board-Hour-Session/August-13th-2014-Weekly-Board-Hour/m-p/257855#...

pjcdn2005 · ‎08-14-2014

It's not possible to post a listing on .ca and not ship to Canada so these sellers are posting on another site and for some reason ebay is showing their listings here.

It would be interesting to see some of these listings so if you have any item numbers, please post them.

ca_cunn · ‎08-14-2014

I shall post some of them shortly, I have encountered several tonight.

ca_cunn · ‎08-14-2014

As I said there are listing from the US on Ebay.ca where the seller says, "I ship only within the continental USA." here are three randomly selected ones that I found within just a few minutes: Ebay item # 171418623182 Ebay item # 321489749422 Ebay item # 121410143066 These listing show no shipping costs and warn...."May not ship to Canada" Ebay item # 151380874144 Unable to get shipping even via calculator Ebay Item # 261560295030 Unable to get shipping even via calculator. This does not include a significant number of ads where the shipping cost has been elevated to the point of absurdity to discourage Canadian buyers. Why are we required to post a shipping cost, potentially reprimanded if we over calculate, and not allowed to advertise in countries we don't ship to? Seems like someone is wasting a lot of my time and energy intentionally trying to be aggravating....Ebay what do you have up your tattered little sleeves now?

ca_cunn · ‎08-14-2014

No I am referring to Americans listing on ebay.ca that do not sell to Canada. I have provided clear evidence of that below.

ca_cunn · ‎08-14-2014

I have provided three examples below, randomly selected in just a few minutes tonight.

ca_cunn · ‎08-15-2014

Just had one tonight that seems to be precedent of things to come our way soon. Sold a train set, (should have broken it up and sold pieces separately but that is another matter) consisting of an engine and six or seven hard to find US military trains cars. Shipped it and received a message...Train arrived today but the engine doesn't run, (I had tested it before I mailed it and it was working fine) In view of the updated procedures as I understand them I was left with only a few options, the most feasible to refund the seller the original purchase price and allow him to keep the entire set. So essentially I gave him the train and he paid for the postage. The other option wait for it to be sent back and pay for it to be sent back with tracking per Ebay rules was going to cost me twice what the set sold for. If I got the set back I would have no idea if it was even the same set I had initially mailed. ( Ive had that one happen before). Great way to be forced to run a business, but certainly not a profitable one. Pretty much done here. Impossible to even give stuff away , now you have to pay to ship it too!

ca_cunn · ‎08-15-2014

Pierre, did I read incorrectly or did they say, 'we are working to ensure that common sense will prevail'? If they succeed in making common sense prevail it will be for the first time in the history of Ebay! I am reaching the conclusion that 'Ebay Inc' is simply no longer interested in the small Canadian market and would be very happy if we were all to just go away!...and they are doing everything in their power to make that happen as quickly as they possibly can! There would appear to be no other logical explanations for their ever increasing Machiavallian approach to us.

pjcdn2005 · ‎08-15-2014

The listings that say "may not ship to Canada" are usually listings that probably do not ship here but the sellers haven't actually blocked other countries so ebay doesn't block us from seeing their listings. A lot of sellers don't realize how to block a country that they don't ship to. I can imagine it's annoying but if you have your search preferences set to show the shipping price, those listings are always going to show shipping not specified so it's easy to ignore them. If you search with lowest price first, those listings without shipping prices always go to the very bottom of the list.

pjcdn2005 · ‎08-15-2014

"In view of the updated procedures as I understand them I was left with only a few options, the most feasible to refund the seller the original purchase price and allow him to keep the entire set. So essentially I gave him the train and he paid for the postage. The other option wait for it to be sent back and pay for it to be sent back with tracking per Ebay rules was going to cost me twice what the set sold for" You would not have had to pay return shipping as the fall update is not in effect yet. I might have handled it differently if I knew that an item was working when it was sent. I would probably tell the buyer to return for refund and if the item actually didn't work, I would then reimburse them for their return shipping fees. There is also the possibility that the engine works but the buyer was unhappy with something else and was 'fishing' for a partial refund. Often in those cases, when told to return for refund, the seller doesn't hear back from the buyer. If a picture won't show me the damage and I have doubts that the item is damaged...I will ask for a return unless the item is very inexpensive.