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The price from the original seller (in USA) was $600.
What was the price you paid for the same item from the second seller (in Ontario)?
The price from the original seller (in USA) was $600.
What was the price you paid for the same item from the second seller (in Ontario)?
From Canada Post 2012 Annual Report:
As Canada Post’s Ombudsman, I provide the
final level of appeal for customers who feel
the Corporation has not lived up to its
service commitments. The Office of the
Ombudsman is independent of Canada Post
staff and management, and reports directly
to the chairman of the Board of Directors.
Investigations are fair and unbiased. The
merits of each complaint are assessed and
an equitable resolution is found. I also
recommend potential service improvements
and report on appeals under theCanadian
Postal Service Charter
.
In 2012, my office received 6,482 appeals, of which we investigated 2,720. Many
appeals do not trigger an investigation because some customers appeal to the
Ombudsman before allowing the Corporation to complete its review of their
complaints. Other appeals are withdrawn or not investigated because customers
are unable to provide sufficient information.
I personally oversee each investigation and approve every resolution. Outcomes
can include steps to improve compliance to procedures, financial compensation
or an explanation for denying an appeal. An overview of complaints and
investigations in 2012 is included in our Annual Report, which is available
atwww.ombudsman.postescanadapost.ca
.
As a result of significant improvements by Canada Post to on-time delivery,
security of the mail and online access to customer service, my office received
29per cent fewer appeals in 2012. Almost two-thirds of appeal resolutions
required Canada Post to take corrective action. The remaining complaints
were found to be without merit.
The most significant issues investigated in2012 involved the loss or theft of
goods or documents while in the postal system or immediately after delivery.
I issued five recommendations to Canada Post to reduce the number of cases and mitigate the effect on customers.
We received 1,780 appeals related to the Canadian Postal Service Charter in
2012, a 67-per-cent decline from 2011. We investigated 909 appeals around the
expectation that “Canada Post will provide an extensive network for accessing postal services,” a 78-per-cent reduction from 2011. The reduction was due to improvements Canada Post made to its customer service call centre and website. In 2012, we investigated 37 per cent fewer cases regarding security and privacy of the mail than in 2011.
Francine Conn
Ombudsman
