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Folks, let's look at it from the other side of the coin.
As a buyer, I purchase and pay for merchandise and expect to receive it within a reasonable period of time.
If not, since eBay/PayPal enticed me to buy from sellers advertising on their site with a Buyer's Protection Program, I ask for a refund and expect to receive it promptly.
Whether the seller is small, large or very large, Powerseller or not, TRS or not, is irrelevant to my claim. As a buyer I want and I am entitled to get my money back.
PayPal does not offer insurance for the seller in case of loss or damage in transit. It offers the buyer full protection against non-receipt.
If the seller can prove shipment (through online tracking) for items under $250 or receipt (through online tracking) for items over $250, he will bve covered by the seller protection program if other conditions of the program are met.
We all know, we are at risk whenever we ship goods without online tracking. We accept these risks and account for them in our prices.
The fact that some domestic or international (where translation may be a problem) buyers may or may not communicate properly, is regrettable but, at the end of the day, makes no difference on the protection offered by eBay/PayPal.
As a buyer, I purchase and pay for merchandise and expect to receive it within a reasonable period of time.
If not, since eBay/PayPal enticed me to buy from sellers advertising on their site with a Buyer's Protection Program, I ask for a refund and expect to receive it promptly.
Whether the seller is small, large or very large, Powerseller or not, TRS or not, is irrelevant to my claim. As a buyer I want and I am entitled to get my money back.
PayPal does not offer insurance for the seller in case of loss or damage in transit. It offers the buyer full protection against non-receipt.
If the seller can prove shipment (through online tracking) for items under $250 or receipt (through online tracking) for items over $250, he will bve covered by the seller protection program if other conditions of the program are met.
We all know, we are at risk whenever we ship goods without online tracking. We accept these risks and account for them in our prices.
The fact that some domestic or international (where translation may be a problem) buyers may or may not communicate properly, is regrettable but, at the end of the day, makes no difference on the protection offered by eBay/PayPal.
"Unfortunately, this is the cost of doing business on eBay. "
Not just on eBay.
Mail order has worked the same way for over one hundred years well before e-commerce was created. It is and has always been the responsibility of the merchant (seller) to get the goods to the buyer. When they do not get there, whatever the reason, the seller refunds the buyer or provide a replacement.
On the long term, the faster the refund is provided once a buyer claims non-receipt, the better.
Why? The problem is gone, forgotten, put away and sellers have time to move on to more productive tasks.
On average, over the years, you will most likely experience a 0.1% to 1.0% loss factor. Build it in your overall gross margins and do not worry about it.
Not just on eBay.
Mail order has worked the same way for over one hundred years well before e-commerce was created. It is and has always been the responsibility of the merchant (seller) to get the goods to the buyer. When they do not get there, whatever the reason, the seller refunds the buyer or provide a replacement.
On the long term, the faster the refund is provided once a buyer claims non-receipt, the better.
Why? The problem is gone, forgotten, put away and sellers have time to move on to more productive tasks.
On average, over the years, you will most likely experience a 0.1% to 1.0% loss factor. Build it in your overall gross margins and do not worry about it.
The PayPal Seller Protection Program can be found when you lon in at PayPal and check your User Agreement (section 11):
11. Protection For Sellers
11.1 PayPal Seller Protection
PayPal seller protection is protection we provide sellers from Claims, Chargebacks, or Reversals that are based on:
Unauthorized Transaction or
Item Not Received
Seller protection is available for eligible payments from buyers in any country.
11.2 Scope of Protection
PayPal will protect you for the full amount of the eligible payment and waive the Chargeback Fee, if applicable. There is no limit on the number of payments for which you can receive coverage.
11.3 Eligibility Requirements
To be eligible for seller protection, you must meet all of the basic requirements listed below: Plus, you must meet the Item Not Received requirements to be covered for Items Not Received and the Unauthorized Transactions requirements to be covered for Unauthorized Transactions.
Basic Requirements:
Ship the item to the shipping address on the Transaction Details Page.
Respond to PayPal’s requests for documentation and other information in a timely manner.
The item must be a physical, tangible good that can be shipped.
Your primary residence, as listed in your PayPal Account, must be in Canada.
Item Not Received Additional Requirements:
The payment must be marked “eligible” or “partially eligible” for seller protection on the Transaction Details Page.
You must have a Proof of Delivery.
You must ship the item within 7 days of receipt of payment. Or, if the payment is for pre-ordered or made-to-order goods, shipment is required within the timeframe specified in your item listing.
Unauthorized Transactions Additional Requirements:
The payment must be marked “eligible” for seller protection on the Transaction Details Page.
You must have a Proof of Shipment or a Proof of Delivery.
11.4 Proof of Shipment, Proof of Delivery and Signature Confirmation Requirements.
Proof of Shipment is online or physical documentation from a shipping company that includes all of the following:
The date the item is shipped.
The recipient’s address, showing at least the city/state or zip code (or international equivalent).
Proof of Delivery is online documentation from a shipping company that includes all of the following:
The date the item is delivered.
The recipient’s address, showing at least the city/state or zip code (or international equivalent).
Signature Confirmation as described below for payments of $325 CAD or more (or the following foreign currency equivalents).
500.00 Brazilian Real (BRL) 28,000 Japanese Yen (JPY) 400 Singaporean Dollar (SGD)
6,000 Czech Republic Koruna (CZK) 2,200 Mexican New Peso (MXN) 2,000 Swedish Krona (SEK)
1,500 Danish Krone (DKK) 380 New Zealand Dollar (NZD) 330 Swiss Franc (CHF)
200 Euro (EUR) 12500.00 Philippine Peso (PHP) 8250.00 Taiwan New Dollar (TWD)
55,000 Hungarian Forint (HUF) 800 Polish New Zloty (PLN) 9000.00 Thai Baht (THB)
350 Australian Dollar (AUD) 1,000 Israeli Shekel (ILS) $250 US Dollars (USD)
Signature Confirmation is online documentation that can be viewed at the shipping company’s website and indicates that the item was signed for on delivery.
11.5 Items/transactions that are not Eligible for Seller Protection.
The following are examples of items/transactions not eligible for seller protection:
Claims or Chargebacks for Significantly Not as Described.
Items that you deliver in person.
Intangible items, licenses for digital content, and services.
Payments through PayPal Direct Payment or Virtual Terminal.
Items that are not shipped to the recipient address. If you originally ship the item to the recipient address but the item is later redirected to a different address, you will not be eligible for seller protection. We therefore recommend not using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of shipping and delivery.
11. Protection For Sellers
11.1 PayPal Seller Protection
PayPal seller protection is protection we provide sellers from Claims, Chargebacks, or Reversals that are based on:
Unauthorized Transaction or
Item Not Received
Seller protection is available for eligible payments from buyers in any country.
11.2 Scope of Protection
PayPal will protect you for the full amount of the eligible payment and waive the Chargeback Fee, if applicable. There is no limit on the number of payments for which you can receive coverage.
11.3 Eligibility Requirements
To be eligible for seller protection, you must meet all of the basic requirements listed below: Plus, you must meet the Item Not Received requirements to be covered for Items Not Received and the Unauthorized Transactions requirements to be covered for Unauthorized Transactions.
Basic Requirements:
Ship the item to the shipping address on the Transaction Details Page.
Respond to PayPal’s requests for documentation and other information in a timely manner.
The item must be a physical, tangible good that can be shipped.
Your primary residence, as listed in your PayPal Account, must be in Canada.
Item Not Received Additional Requirements:
The payment must be marked “eligible” or “partially eligible” for seller protection on the Transaction Details Page.
You must have a Proof of Delivery.
You must ship the item within 7 days of receipt of payment. Or, if the payment is for pre-ordered or made-to-order goods, shipment is required within the timeframe specified in your item listing.
Unauthorized Transactions Additional Requirements:
The payment must be marked “eligible” for seller protection on the Transaction Details Page.
You must have a Proof of Shipment or a Proof of Delivery.
11.4 Proof of Shipment, Proof of Delivery and Signature Confirmation Requirements.
Proof of Shipment is online or physical documentation from a shipping company that includes all of the following:
The date the item is shipped.
The recipient’s address, showing at least the city/state or zip code (or international equivalent).
Proof of Delivery is online documentation from a shipping company that includes all of the following:
The date the item is delivered.
The recipient’s address, showing at least the city/state or zip code (or international equivalent).
Signature Confirmation as described below for payments of $325 CAD or more (or the following foreign currency equivalents).
500.00 Brazilian Real (BRL) 28,000 Japanese Yen (JPY) 400 Singaporean Dollar (SGD)
6,000 Czech Republic Koruna (CZK) 2,200 Mexican New Peso (MXN) 2,000 Swedish Krona (SEK)
1,500 Danish Krone (DKK) 380 New Zealand Dollar (NZD) 330 Swiss Franc (CHF)
200 Euro (EUR) 12500.00 Philippine Peso (PHP) 8250.00 Taiwan New Dollar (TWD)
55,000 Hungarian Forint (HUF) 800 Polish New Zloty (PLN) 9000.00 Thai Baht (THB)
350 Australian Dollar (AUD) 1,000 Israeli Shekel (ILS) $250 US Dollars (USD)
Signature Confirmation is online documentation that can be viewed at the shipping company’s website and indicates that the item was signed for on delivery.
11.5 Items/transactions that are not Eligible for Seller Protection.
The following are examples of items/transactions not eligible for seller protection:
Claims or Chargebacks for Significantly Not as Described.
Items that you deliver in person.
Intangible items, licenses for digital content, and services.
Payments through PayPal Direct Payment or Virtual Terminal.
Items that are not shipped to the recipient address. If you originally ship the item to the recipient address but the item is later redirected to a different address, you will not be eligible for seller protection. We therefore recommend not using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of shipping and delivery.
"seller protection is a joke and impractical for many sellers"
It is a question of perspective.
It is not a joke. It is real and does benefit many sellers.
And yes it is impractical to me (and you and many others) since I do not use tracking for 99% of my sendings.
On the other hand, I have been in the mail order business for decades and never received any protection from anyone. I do not expect any from PayPal or eBay. They are not an insurance company. I take my losses when they occur and move on.
It is a question of perspective.
It is not a joke. It is real and does benefit many sellers.
And yes it is impractical to me (and you and many others) since I do not use tracking for 99% of my sendings.
On the other hand, I have been in the mail order business for decades and never received any protection from anyone. I do not expect any from PayPal or eBay. They are not an insurance company. I take my losses when they occur and move on.
