w~~_7.JPG "pjcdn2005"){kind=avatar}
Hello everyone,
Welcome to our weekly session. I'll be around for most of the day.
Here are the issues I'm currently tracking:
- Hard block on non compliant images only on relist/sell similar
-
Missing Tracked Packet destinations
- Odd missing gallery picture in search results
Updates:
- SYI: Form resets IS when switching currencies. - Problem identified, Dev team is working on a fix
- SYI: Form resets IS when trying to update handling cost - Problem partially solved. Complete fix upcoming
- Sold items going into Unsold container in Turbo Lister - TL team has been unable to reproduce the issue on the current version
- Safari browser SYI exhibiting erratic behaviour when trying to select text in description in Revise - under investigation
@merritt-motorcycle-salvage wrote:
raphael@ebay.com wrote:
@rose-dee wrote:
I know you don't want to hear from me anymore on the "cart disconnect" issue, but I'd ask you to read this seller's very cogent remarks -- Post #13 in this thread:
http://community.ebay.ca/t5/Seller-Central/help-with-multi-order/m-p/323949#M54323
Clearly I'm not the only one who believes that checkout problems are a fundamental and extremely serious issue, even if it affects only a small percentage of eBay's market (Canadian sellers).
The point is that it affects potentially a large number of .com buyers who attempt to buy from Canadians. How many of those who try to buy more than 1 item at once and find they can't will simply give up and either (a) never try buying from that particular Canadian seller again; (b) never try buying from a Canadian eBay seller again; or (c) never buy from eBay again? Does eBay even know or care?
The thinking (or lack thereof) behind this still completely baffles me.
Obviously enough has been said about this so I will only say this: despite the fact that everyone here agrees that the issue is a monstrous one for anyone affected, the author of the post you shared is 100% wrong when they say "this is a trivial issue to solve unless for some reason they are having daily code changes on the carts and changing data fields." If it were, we'd have been able to remedy this a very long time ago. To insinuate that we are leaving this as is completely by design is ludicrous.
Regardless, it was an excellent post by the author. A disagreement with a TINY portion of the authors statement should not over shadow the fact that remaining 99% is absolutely true. Available resources are being wasted on features and changes sellers do not want or asked for.
The part where I said that enough has already been said about this was intended to cover for that other 99%. I never said I disagreed BTW, and even stated the contrary.
@pocomocomputing wrote:
Drop-shipping using eBay.ca Canada does not seem to be a good idea as far as delivery time estimates are concerned.
In this topic, a new seller asked some questions and it turns out that drop-shipping from China to Canada and the USA is not a good fit on ebay.ca site. Delivery times are 4 to 6 weeks from China to Canada and the USA according to the seller.
The seller had his home town in Quebec as the shipping location and has corrected it.
The seller should use the generic shipping options since Canad Post options are for Canada Post shipping.
For Domestic shipping, the seller can use
Economy shipping from outside Canada (16 to 20 business days)
and have to use a handling time of 10 days to get the 4 to 6 weeks they need.
For International shipping, no easy option as far as I can tell.
The only option is Standard Int'l Shipping since there is no Economy Int'l Shipping. If I use Standard Int'l Shipping, I get different delivery time estimates for countries entered in the Shipping& Payments calculator. These range from a short 4 to 6 days to 15 days. If these dates are for me using a location in Canada, what happens to a seller using china as a location. Do they get a generic message saying delivery time estimates varies.
Should there not be a generic Standard Int'l Shipping from outside Canada. Or more correctly, Economy Int'l Shipping from outside Canada.
eBay.com USA has these options I believe as well as specific generic shipping option from China/Hong Kong/Taiwan to use.
I know eBay.ca is small and the number of sellers having items shipped from China is small. LOL, if you added the above options, maybe more sellers from Asia would list on eBay.ca giving you more business. As it stands now, eBay.ca is not attractive to sell on when long delivery time estimates are needed.
As for the Canadian seller in the topic above, I can only conclude that they should list on eBay.com which has many shipping options to handle their needs and avoid defects on shipping time. Because they probably buy in US$, listing on eBay.com in US$ would probably be a better fit too.
I agree with your assessment that this seller should probably list on eBay.com, at least, for the items he drop ships out of China. It is, after all, what we tell sellers who have inventory located outside of Canada (usually it's in the US but it also applies to other locations).
Just one comment on this. Let's not forget to look at the situation from a buyer's point of view. First of all, stating that the item is located in a different location than where it really ships from is wrong and misleading. I'm glad to read that the seller has corrected this. Now, with regards to the need to pad handling time to reflect the true time it'll take for the item to get there, again I just see this as the right thing to do to ensure buyers have the right expectations.
@zee-chan-jpn-books wrote:
Good morning Raphael,
This is the first time I have ever posted in the board hours (because normally I'd be at work) so my apologies if my question has been previously answered.
Like musicyouneed, I'm concerned re: the late shipment rate on seller dashboard.
I felt that it's unfair that buyers are rating us on slow delivery when I have NO control over how fast mail moves in other countries (3 from European countries and 1 from USA), and I think eBay should give sellers the option to input WHAT the realistic delivery estimates are. I already have 5 days handling time set and I think that sounds very long already, but sometimes I see delivery estimates on the order details that are pretty short despite the long handling time and it seems to vary from country to country. I'm not sure if the long handling time stated turns away buyers because they might think I take forever to ship their books and then choose to buy from someone else who might ship "faster". I normally ship within 2-3 days. No tracking used because they are inexpensive items.
What is even more wrong about this "late delivery" system is that buyers are asked to rate the delivery time *honestly* (against a criteria that seller has no control over) without knowing the negative impact it can have on sellers. One of my buyers left a 5 stars positive and even stated fast delivery in the feedback, but answered no to the late delivery question. Who could tell whether it's because the buyer misunderstood the question, or because the buyer felt it was fast enough but answered no just because it did show up slightly after eBay's displayed (unrealistic) delivery estimate?
Personally, I have had parcels that took over 6 weeks to get to me (shipped air, no tracking), and the notations on the parcel showed that it reached Canada, got bounced back to the original country for no apparent reason, then it was sent to Canada again and reached me on its second trip. The seller shipped within 72 hours (as per date stamp on the parcel) so obviously it's not the seller's fault the parcel bounced around the globe for no reason. I wouldn't ding the seller for postal error (if anything I was happy that the packaging was so secure that the item still came in like brand new after the long haul), so why are we (sellers) getting dinged over something we have no control over? It's not like I can phone every single postal system and tell them "Hey I'm mailing something to somebody in your area, please don't bounce it around the globe / please delivery it by a certain date"??
Yes, I think we should be rated on how fast we got the parcel into the mail system as that's something we DO have control over. I don't think we should be rated on how fast somebody else's work is as we have NO control over that. I think this late shipment criteria is flawed and should not be used against our seller's performance evaluation. It seems the only workaround right now is to extend our handling time. I don't think it sounds reasonable to set my handling time to something like 10 or even 20 days just to stretch eBay's delivery estimate.
Which leads to my next question... on my seller dashboard it implies that to remain "Top Rated" I can only have 5 or less late shipments. So does it mean if I get 6 late shipments, I'll lose my current TRS despite I have enough sale volume and no unresolved cases?
Thank you for your attention in this matter.
Hi zee-chan,
Thanks for your comments. I'm passing them to the Standards team along with the ones from musicyouneed.
Regarding your question about your TRS status, you are correct. If you get 6 or more late shipments within your lookback period, you will no longer qualify for TRS. This is one of the new requirements for the program.
@block36 wrote:
Hello Raphael,
May be it is possible to remove ADD TO CART option from listings on eBay.ca until the problem is fixed?
Thank you
Hi block36,
To which problem are you referring? The cart on eBay.ca works fine, and CA items don't have an Add to cart button when you look at them on eBay.com.
@pjcdn2005 wrote:
@rose-dee wrote:
raphael@ebay.com wrote:
Here is the reply I got regarding the gallery image:
The listing example you provided was originally created in 2012. When listings are so long lived it often occurs that the original gallery image used becomes no longer available. Often the simple solution is to revise the listing, remove the photo that was previously the gallery image, and then re-upload the photo and choose the option to display it as the gallery image. Alternatively the seller can opt to use another photo as the gallery image. This revision should prompt a refresh of the gallery image URL which can take up to 24 hours.
LOL. Tells you how bad things have been sales-wise in my neck of the woods. OK, thanks Raphael, I'll give this a try (hopefully I still have the original image). Actually, I think I'll try the second option first to see if that works.
Perhaps part of the reason for your slow sales is that some of your listings have been running for more than a year. IMO that does make a big difference in search but perhaps Raphael could tell us if that really is a factor or not.
New listings with no sales shouldn't rank much better than old ones also with no sales. Also note that sales history only affect ranking for multi-quantity listings. Single item listings cannot be considered better or worst performing without sales data.
@pocomocomputing wrote:
raphael@ebay.com wrote:
@pocomocomputing wrote:
Shipping time estimates - discrepancy
Did you get my email of Jan 14, 2016 on delivery times estimates in a listing Shipping and Payments tab shown to a buyer for their country and what is shown to a buyer in order details after a sale? Order details shows shorter estimates in items to the UK apparently, perhaps elsewhere. What is the buyer seeing when evaluating the feedback question "Did the item arrive before date?"
Sellers are trying to maximize delivery time estimates when choosing a shipping option and padding it with a longer handling time to give more time for the item to arrive to minimize defects. If eBay is asking the buyer in the feedback question a shorter time based on what we see in the order details, then eBay is doing something very wrong.
Read this topic
http://community.ebay.ca/t5/Seller-Central/Ebay-s-estimated-delivery-time/m-p/323994
Hi pocomo,
It seems the system counted only one of two weekends as business days. From my calculations the latest delivery date should have been Jan 27 (Jan 12 + 1 day handling + 10 business days transit (including 4 weekend days) = Jan 27). I'll take this to the shipping team immediately. Thanks for reporting again.
The wording above seems incorrect. Did you mean non-business days?
Now the big question. Dis this miscalculation affect the question asked to buyers in the feedback? Showing a shorter maximum date in the question means a seller will be given a defect? This needs to be looked at in detail where the issues reaches out to in the system.
I am thinking specifically of musicyouneed posts about defects they received. Was he unfairly given defects on incorrect dates in the feedback questions? If he lost a couple of weekends as business days, totally not fair. You should use his issues as examples to make sure his buyers were shown the correct dates in the buyers questions. In any event, the buyers might have been prejudiced in their short delivery estimates shown in the order details. The wrong dates in Order Details would be enough in my my opinion to throw all his defects out even if shown in Order Details alone.
PS Please add the Order Details issue above to the list of issues you have in your opening post in each weekly session so it can be monitored.
Both statements mean the same thing 🙂 One of two weekends seems to not have counted as a weekend.
It appears that yes, the buyer was given a 2-day short delivery estimate. I have already engaged with Shipping on this and it's on my list.
@pocomocomputing wrote:
raphael@ebay.com wrote:
@pocomocomputing wrote:
Generic shipping options on eBay.ca.
For International shipping, we have only Standard Int'l Shipping and Expedited Int'l Shipping. No Economy Int'l shipping. eBay.com does. Why?
Someone posted to use Economy Int'l shipping on ebay.ca to get longer delivery time estimates and we all found out it does not exist on eBay.ca, only on eBay.com.
Not sure why this is this way. I'll see if we can add economy to the lot.
While you are doing this, should there be Economy Int'l Shipping from outside Canada, Standard Int'l Shipping from outside Canada, and Expedited Int'l Shipping from outside Canada like the USA.
I do not see much need for this for most Canadian sellers other than the example I brought up about the drop-shipper from Quebec.
There are no "international shipping from outside the US" on eBay.com. They have the same Standard Int'l Shipping, Expedited Int'l Shipping (and as we have acknowledged earlier, Economy), same as .ca.
@pocomocomputing wrote:
Another shipping question. An old one.
Domestic shipping. Why is there no Local Pickup option when using calculated shipping? You can only specify Local Pickup on Flat Rate Shipping.
How does a seller handle a sale on a listing that has calculated shipping and the item is sold and picked up locally so as to not pay shipping FVFs?
I can't speak to why. But in your scenario the seller can simply send a revised invoice, or ship the item if the buyer paid already.
@dutchman48 wrote:
What happened to the question I asked previously if Ebay will refund the seller for money sent to a buyer upfront for return shipping on an international sale and the buyer does not return the item and keeps the sellers return shipping money.
A scam by an international buyer.
I would like a yes or no answer for a change! And have it put in policy either way!
And not to be rude, I am getting very tired of no answers to questions.
Dutchman,
You are asking me to comment on edge cases that aren't clearly spelled out in the policy. There can't be a version of eMBG that will cover for every possible eventuality.
In any case where the buyer clearly is scamming the seller for money, the seller should contact CS and explain the situation. eBay keeps tabs on buyers as well as on sellers.
