Hello Canadian eBayers,
We're back this week! Please go ahead and start posting at your convenience, we will join you at 1 PM Eastern.
Good afternoon Raphael.
Several years ago, soon after launching Global Shipping Program (GSP) eBay.com was advising its sellers to use the program for items with a value of at least US$50.00 on average.
Unfortunately, as we all know, American sellers keep listing low priced items with value well below US$50, requiring payment of fees and taxes by Canadian buyers who would not otherwise have to pay those taxes and fees if the low value items had been shipping by traditional methods (USPS first class mail for example).
eBay is obviously well aware of the problem.
My question today (and the only one):
What is being done by eBay to prevent American sellers from listing items of low value through GSP? Items that should not go through that program?
@pierrelebel wrote:
Good afternoon Raphael.
Several years ago, soon after launching Global Shipping Program (GSP) eBay.com was advising its sellers to use the program for items with a value of at least US$50.00 on average.
Unfortunately, as we all know, American sellers keep listing low priced items with value well below US$50, requiring payment of fees and taxes by Canadian buyers who would not otherwise have to pay those taxes and fees if the low value items had been shipping by traditional methods (USPS first class mail for example).
eBay is obviously well aware of the problem.
My question today (and the only one):
What is being done by eBay to prevent American sellers from listing items of low value through GSP? Items that should not go through that program?
Hello Pierre,
Great question as always. Unfortunately I won't have an equally great answer to give you. In short, yes, we are doing lots to address this issue but unfortunately I'm not at liberty to discuss any of them yet. Suffice it to say, for now, that we're well aware of the issue and have a vested interest in finding a way to a remedy.
@pocomocomputing wrote:
@pocomocomputing wrote:
In eBay Selling Manager, I would like a filter for ebay Site. I list on both eBay.ca and eBay.com and want to bulk edit a few listings at a time. I end up with listings from the wrong site and they get filtered out by the bulk editor. Then I have to go to the other site and try to remember which listing I selected that were rejected on the other site. It would be much easier if I could select an ebay site like eBay.ca before working on listings. Same for ebay.com. Filter by site ebay.com.
Perhaps My eBay should also have a site filter.
It would also be nice to have a column in Selling Manager with the ebay site.
In Turbo Lister, there is a column which is a small country flag. Very visible. But all you can do in TL is sort the eBay Site to get all the eBay.ca items at the top. Since you cannot do secondary sorts in TL (as far as I know), you cannot get a good 2 or 3 way sort of listings. TL search does not allow multiple search filters either.
Same with Selling Manager. No multiple sorts on different columns as far as I know.
Hi pocomocomputing,
This is a great idea. I'll take it to the Selling manager team for consideration. Just keep in mind that the amount of sellers who deal with listing on more than one site may not be big enough to get easy prioritization on an enhancement like this. Sorry if I sound like a broken record... 🙂
In the meantime, and you probably know this but for the benefit of the other readers, when you have a bunch of listings to edit and some are .ca and others are .com, you can let BEAR sort through them for you, in a kind of hack way. What I would do is, select all items to edit on the CA site, then send them to BEAR, let it not edit those that are from the US site, then repeat the same on the US site. Since BEAR will only allow editing for listings on the site you're currently on, you should catch all your listings that way. Let me know if I'm not making any sense.
@block36 wrote:
Dear Sir,
My listings clearly indicate that I accept PAYPAL only.
One of my items was purchased by European buyer, but she did not pay through PAYPAL and my screen of SOLD items has mark and corresponding message against this item that "buyer marked this item as payment sent on 2015 - 06 07".
She is my excluded buyer and created another identity to bring her vendetta on me. But this is not a subject of my question.
The question is:
- why such an option exists for items that should be paid thru PAYPAL only?
- what can be done by seller if the payment is not received? Can the regular procedure of non-paying buyer be executed? if so, what should be the duration of the waiting time?
Hope I expressed myself clearly - first time on Weekly Board Hour
Thank you
Hello block36,
Welcome to the Board Hour!
The 'Mark item as paid" feature on the buyer side is a legacy thing from the days where it was common place on eBay to pay for items in a non electronic way, or simply off platform. It's still there today because it is still allowed, for example, to pick up an item locally and pay in person. Rest assured though, even though a buyer marked your item as paid, as far as eBay (or you) are concerned, it doesn't mean the transaction is actually paid for. It only means the buyer said it was paid.
As far as what to do about unpaid items, that'S pretty straight forward. Just report the buyer to eBay for non payment and follow the timelines that go with that. All the details are here:
@pocomocomputing wrote:
By the way, a bug I reported to you months ago is still in My eBay. This is the annoying Hi userfirstname at the bottom of every My eBay page on ebay.ca Canada.
It is also on the ebay.com.au site.
As I recall, we have notified the appropriate team of that bug back when you first reported it. Also as I recall, it was one that seemed difficult to reproduce, meaning it didn't seem to be present for all users/browsers. At the time I write this, I can't see it on any page, on any eBay site, with any browser.
Not saying it's not there, but this may explain why it's not been given much attention.
Let me ping that team again and see what's happening there.
@mjwl2006 wrote:
Good afternoon,
My question is about shipping to New Zealand. Why doesn't it compute as part of Calculated shipping the way it is supposed to?
This item will ship to New Zealand, but the seller has not specified shipping options. Contact the seller- opens in a new window or tab and request a shipping method to your location.
Thanks,
Maureen
Hi Maureen,
My guess is that there is something wrong with the shipping service selected on your listing for New Zealand. Are you sure it actually ships there? Please let me know the item number so I can take a closer look.
@mjwl2006 wrote:
Hello there, I haven't had a chance to reply to your other thread on this issue from earlier in the week but perhaps you want to let Raphael know the background to this issue by copying a link to that other thread. I don't think you have to accept that negative feedback from the buyer, either. I'm fairly certain that you can apply to have it removed on the grounds it's 'feedback manipulation' from a buyer that was blocked. Pardon me for intruding in your question. - Maureen (mjwl2006)
Thanks Maureen!
block36 - sorry I forgot to address that part. If you have a buyer who purposely creates or uses another eBay account just so they can get around you having them blocked, they are in violation of eBay policy. Please contact CS to report that as soon as possible.
