Greetings eBay Canada,
Welcome to the March 20th edition of the Weekly Board Hour. This week I'm here with Kalvin (Community Manager), Bryan.ca (Country Product Manager) and Rodney (Head of Product and Country Co-Manager). Post your questions, comments, etc.
Thanks!
Raphael, Country Product Manager
Hello karl*katz, happy Spring to you too!
Thanks for pointing this out, the .com pages aren't under our responsibility but I'll relay the message to the relevant team.
Good afternoon.
A quick question about the new policy basically forcing "immediate payment required" on all sellers for "eligible" transactions. "eligible" has been translated as meaning under $1,000.
However, based on comments from a "pink" on the eBay.com board, a seller could bypass that new policy by simply offering "pick up available" in all his/her listings. Such listings would no longer be "eligible" to the new policy.
Is this correct?
Can Canadian sellers listing on eBay.ca and/or eBay.com continue to operate the same way they have for years: once a buyer click on the "buy-it-now" that item is no longer available to anyone else - regardless how long the buyer takes to pay - as long as "pick up available" is selected at time of listing?
A clear YES or NO answer would be greatly appreciated.
Good afternoon.
A quick question about the new policy basically forcing "immediate payment required" on all sellers for "eligible" transactions. "eligible" has been translated as meaning under $1,000.
However, based on comments from a "pink" on the eBay.com board, a seller could bypass that new policy by simply offering "pick up available" in all his/her listings. Such listings would no longer be "eligible" to the new policy.
Is this correct?
Can Canadian sellers listing on eBay.ca and/or eBay.com continue to operate the same way they have for years: once a buyer click on the "buy-it-now" that item is no longer available to anyone else - regardless how long the buyer takes to pay - as long as "pick up available" is selected at time of listing?
A clear YES or NO answer would be greatly appreciated.
Hi pierrelebel,
I don't know that offering local pick up will render an item ineligible for the new pay-to-own buying flow, this is the first time I hear anything about that. I'll check with the relevant team and get back to you.
I'd like to bring some precision to your statement about the definition of 'eligible' in this context though. To be eligible, an item (I'll refer to items because a listing can have multiple items) needs to meet all of the following criteria:
1) BIN Price under $1000
2) Payment made via PayPal od merchant credit card
3) Have specified shipping to the buyer's location
4) Be purchased from eBay.com
If any of these criteria aren't met, the buyer will go through the current 'commit to buy' flow.
Hi, I have my site/shipping preferences set to not ship to Africa, Italy, and a few other places. Today I had a buyer purchase from me and she is in Italy. I am shipping to her and crossing my fingers since a lot of items to Italy seem to go astray. (Hate to lose a sale!) Can you check to see why the shipping preferences don't always seem to hold? Thanks.
Hello msmaggie060,
Setting shipping exclusions on the Sell Your Item form isn't going to prevent people located in your no-ship zones from being able to bid on your item. All this does is show what these exclusions are on the listing page.
There is a setting in the Buyer Requirements section of your Site Preferences that says "Block buyers in locations to which I don't ship." That box needs to be ticked in order to block these bidders.
Concerning the new (and dumb) "It Ain't Yours Until You Pay For It Policy"... several questions...
1- I often use auctions mixed with BIN prices. So if a buyer is interested in one BIN, he'll have to pay it immediately and wait to see if he wins the auction? What if he wins then? Will PayPal give me back the additional $0.30 I will pay for this stupid rule?
2- I am not on my computer 24/7. What if a buyer from France (buying on eBay.com) sends me an invoice request in the morning (here it will be the middle of the night). I won't probably be able to send him the combined invoice until noon, sometimes even when I get back home after work. In the meantime, buyer #2 see one of the items buyer #1 wants and buys it. Buyer #1 will be angry at me for not sending the combined invoice faster. He will probably ding my stars on communication. Or even back out of the sale entirely. Sales lost.
3- Or maybe buyer #1 won't wait for the combined invoice and pay for the items immediately. More fees for me, because FVF would have been less if combined shipping was involved. Will eBay refund me the overcharge?
General comment: Seriously... you should give us sellers the option to opt in. Or offer it only if buyers use the cart NOT for ALL Buy It Now listings. If I want to give 5, 7 or 10 days to my buyers before paying, that is MY choice! EBay SHOULD NOT override my choice! X-(
Hello lady.stark,
1) I'm not sure I understand what you are saying. The same buyer wouldn't use BIN and place a bid at the same time, it's one or the other. If the buyer uses BIN and pays immediately, the listing is over and your fees will reflect the sale as it happened.
2) In this scenario, you wouldn't risk any bad feedback or low DSR because Buyer #1 would not end up in a transaction with you until a payment was made. There would not be any feedback from them on the 1st item.
3) Remember that for Shipping FVF is calculated according to the 1st domestic shipping price on your listing, even for international sales. If you offer free shipping within Canada, you won't be charged FVF on the shipping price for items sold to France, even though you do charge shipping there. Hence you can still issue a partial refund to that buyer after the fact and not get higher FVFs as a result.
