Nervous about zero rated buyer on $600

I just received a buy it now payment from a buyer with a zero rating .
I have been burned before:

1) ship item with tracking
2) buyer sends a claim in that item doesn't work etc
3) PayPal refunds their money and I get back a different item or the same item that works fine (they must have BORROWED it)

Is there anything I can do to make sure this doesn't happen ?

Message 1 of 13
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Nervous about zero rated buyer on $600

I was a 'zero' buyer too, once...
Message 2 of 13
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Nervous about zero rated buyer on $600

Google his address with streetview.

Send him a nice note through Contact Buyer, thanking him for his purchase.

Tell him what a nice garden he has (or some other detail about his home.)

Wait to see if he cancels the purchase.

 

I am a nasty and cynical old biddy.

 

 

Message 3 of 13
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Nervous about zero rated buyer on $600

While I agree it in unusual for a buyer to go from zero to $600 purchases, it does happen. 

 

Ship it it with tracking and add Signature Confirmation for good measure. 

 

An unfounded claim of SNAD can come from any buyer, new to eBay or experienced. There's no way to predict which transactions will go sour, and which ones won't. If it comes to that, you ask for a return for refund with return postage on your account and resell it. Getting back a box of rocks is grounds for a fraud investigation and I'd take that directly to the police while informing eBay of that fact. 

 

Just send it along and try not to worry about it. 

 

Good of luck with this. And, more importantly, congratulations on a $600 sale. 

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Nervous about zero rated buyer on $600


@reallynicestamps wrote:

Google his address with streetview.

Send him a nice note through Contact Buyer, thanking him for his purchase.

Tell him what a nice garden he has (or some other detail about his home.)

Wait to see if he cancels the purchase.

 

I am a nasty and cynical old biddy.

 

 


LOL

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Nervous about zero rated buyer on $600

Send the Package with a Tracking Number and Signature Confirmation and purchase insurance for the full declared value.

 

A lot of buyers who purchase classic cars on eBay have little to no feedback and basically sign up for a specific auction.

 

The buyer could also have more then one account or their new to eBay and just signed up. 

 

Everyone needs to start somewhere and selling eBay always has it's risks, that's part of doing business on-line.

 

 

 

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Nervous about zero rated buyer on $600

A lot of my customers are (0) because they are guest buyers who only want one thing.

 

If a customer only ever wants to buy one item, why should they be forced, by a nervous seller, to build a feedback score that may take months?

 

The days of eBay being a "club" are rapidly coming to a close. Zero feedback buyers will become the norm.

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Message 7 of 13
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Nervous about zero rated buyer on $600

Ten out of my last fifty customers were (0) when they bought from me, 20%.

 

Feedback for buyers is meaningless.

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Message 8 of 13
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Nervous about zero rated buyer on $600

I too have a disproportionate high number of brand-new zero buyers. 

 

I take that as an honour, actually. 

 

And then I make sure everything is absolutely perfect for them so that I'm not the boob who messed up shopping on eBay for them on their first attempt. 

Message 9 of 13
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Nervous about zero rated buyer on $600

Certainly one would tend to be more nervous about a zero buyer on a larger purchase.

 

As long as you take steps like Mj and silver suggest, you've done what you can to protect yourself.

 

My favourite zero feedback buyer is now at about 35 and all of them are from me, they've only ever bought from me. What would have happened if I'd declined the first one?

 

As a note, I don't think I recall ever being ripped off by a zero feedback buyer. Normally the "criminals" have feedbacks in the hundreds range....

 

But I'm a stamp guy so your customer base may be different.....

Message 10 of 13
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Nervous about zero rated buyer on $600

Quite honestly I think it's the buyers with a bigger FB score who are more likely to know how to game eBay's system.  If your zero buyer is a true newbie, I expect he may be just as nervous about this purchase as you are.   Mind you, a new eBayer could very well have experience buying elsewhere online, so the eBay FB score may be meaningless anyway. 

 

Nonetheless, for a ca. $600 item, it's worth the "belt and suspenders" approach -- send with tracking and signature confirmation, and insure the item for full replacement value.  You can purchase 3rd party insurance if you like, which I find is generally cheaper than Canada Post insurance.  

 

I find it's a good idea with new eBay buyers to take charge of communication immediately, by thanking them for the purchase, telling them what my shipping timeline will be, and reminding them that they can expect to have to sign for the parcel (to be certain it gets into their hands personally).  Tell the buyer the item will be going with full tracking, but don't mention insurance in advance, just in case that gives him ideas.  The insurance is for your  protection, not his.  

 

Personally I wouldn't judge a buyer by a Google search of his address.  You can Google it if you like, but I wouldn't tell the buyer I'd seen his house or mention any details.  It's just my opinion, of course, but I think that could be perceived as a veiled threat, and certainly to many people it would smack of spying.  It could make some buyers feel very uneasy and less likely to trust the seller.  It would me.  

 

By the way, one of my best repeat customers lived in what looked like a rather run-down, small bungalow on the outskirts of a mid-sized U.S. city.  And some of my best buyers have been newbies.  You just never know.  Protect yourself as best you can, communicate and explain to the new buyer how things work, and then try to relax -- you've made a good sale.

Message 11 of 13
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Nervous about zero rated buyer on $600

I have shipped dozens of parcels to Miami, Port Richy, etc. All warehouses.

 

In 11,130 sales, I have checked exactly two addresses, outside of Florida. One was because the parcel came back and I discovered it was an apt block and they didn't bother using their apt # because "I get my mail anyway". The other was an office building USPS could not find.

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Message 12 of 13
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Nervous about zero rated buyer on $600

Buyers with little or know feedback just make Sellers nervous for some reason, it's like there's a stigma attached to the Buyer with no feedback.

 

Alot of Buyers don't shop that often on eBay, they purchase items occasionally or make purchases that have a purpose ie; auto parts.

 

My Brother doesn't have an eBay account and I make the occasional auto parts purchase for him. 

 

I don't have any problems with low feedback buyers, like I said everyone deserves a chance......

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